About VoiceOps
VoiceOps is a communication software from VoiceOps that focuses on improving call handling and analytics. It provides call recording, real-time monitoring, and performance analytics so teams can gain insights into customer interactions. This platform is designed to help organizations improve their customer service effectiveness and agent training through detailed feedback. VoiceOps also supports integration with various CRM systems to ensure a cohesive workflow. Key capabilities: call recording real-time monitoring performance analytics CRM integration agent training support Best for: customer service teams that need to improve call quality and training processes.
VoiceOps Details
VoiceOps's In-App Market Place
Does VoiceOps have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (C$), Jpy (£), Chf (Fr), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn ($), Aed (د.إ), Sar (ر.س), Nzd (NZ$), Ils (₪), Sgd (S$), Try (₺), Krw (₩), Sek (kr), Thb (฿), Myr (RM), Ils (₪).
Pros & Cons
- Improved Call Shadowing: Speeds up the process of preparing for feedback sessions, almost automating it.
- Increased Cross-Selling and Upselling: Significant improvement in these areas, likely influenced by VoiceOps.
- Consistent Coaching: Data-driven feedback across all calls ensures consistency, reducing instinctual variations.
- Performance Insights: Provides clarity on the differences between top and bottom performers, and what reps are actually saying on calls.
- Accurate Transcription: Ensures reliable records of calls.
- No integrations with other CRM or sales enablement tools
- No mobile app available for on-the-go sales reps
- Steep learning curve for new users due to complex functionalities
VoiceOps's Support Options
Email Address
sales@voiceops.comContact
+1 203-246-9711