About VoIP Detective
VoIP Detective is a unified communications software from UC Guru that aims to clarify and simplify concepts related to Cisco Unified Communications Manager. It provides UCGuru goodies, latest UCGuru posts, and UCCX call control groups and music on hold so users can better understand and utilize their communication systems. Additionally, it includes features such as auto-registration and TAPS for Cisco Call Manager, facilitating efficient setup and management. This platform is designed to assist users in navigating the complexities of VoIP technology. Key capabilities: UCGuru goodies Latest UCGuru posts UCCX call control groups Music on hold Auto-registration and TAPS Best for: IT professionals and businesses that need support with Cisco communications systems.
VoIP Detective Details
VoIP Detective's In-App Market Place
Does VoIP Detective have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- 1. Ease of Use and Installation: The reviewer emphasizes the simplicity of both installation and daily use. This is a major advantage for users who need a quick and straightforward solution.
- 2. Free Option/Trial: The free version with no intrusive marketing (banners, pop-ups, emails) is highly praised. This allows potential users to thoroughly test the software before committing to a purchase.
- 3. Simplicity and Speed: The software is described as simple, fast, and effective at its core function: searching call logs and running reports. This is ideal for users who prioritize efficiency.
- 4. Responsive Developer: The reviewer highlights the developer's responsiveness to feedback and quick resolution of issues. This indicates good customer support and ongoing product improvement.
- 5. Addresses Shortcomings of Cisco CDR: VoIP Detective is presented as a significant improvement over Cisco's built-in CDR reporting, which is considered inadequate for many users.
- 6. Cost-Effective: Compared to other call accounting products with unnecessary features, VoIP Detective offers a more affordable solution for users with basic reporting needs.
- 7. Continuous Improvement: The reviewer notes that the software is constantly being improved with new features, suggesting ongoing value and development.
- 1. User Management (Lack of AD/LDAP Integration): The primary con mentioned is the current user management system, where users self-register and administrators grant access. The reviewer suggests that AD/LDAP integration would be a beneficial improvement, but acknowledges that this is not a critical issue.
- 2. Limited Data Retention in Free Version: The free version only stores two weeks of data. This might be a limitation for users who need long-term data retention, but it's a reasonable trade-off for a free trial.