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VOIP Telephony Horizon

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Software Status:Active

About VOIP Telephony Horizon

VOIP Telephony Horizon is a telecommunication software from BDM Voice that provides businesses with advanced voice over IP solutions. It includes features such as Telecoms & technology provider insights, Why Change? analysis, Latest News updates, and The Facts users Need resources, so organizations can make informed decisions. This platform is designed to help companies transition to VOIP services effectively, ensuring they stay updated with the latest trends and facts in telecommunications. Users can benefit from comprehensive information that supports their technology choices and improves their understanding of VOIP systems. Key capabilities: Telecoms & technology insights Change analysis News updates Information resources Decision-making support Best for: businesses seeking to transition to VOIP and needing up-to-date information on telecommunications technology.

VOIP Telephony Horizon Details

Vendor
BDM Voice
Year Launched
2002
Location
BDM Voice, Greenacre Court, Station Road, Burgess Hill, RH15 9DS
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
enterprises of all sizes with call monitoring, inbound & outbound call recording via integration using business applications and more.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Telephone Systems, Call Recording, Call Tracking, Call Monitoring, On hold Marketing, Leased Line, Broadband, VoIP, Ethernet Fibre, EFM (Ethernet in the First Mile), Fibre to the Premises (FTTP), and Telecommunications

VOIP Telephony Horizon's In-App Market Place

Does VOIP Telephony Horizon have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£)

Pros & Cons

  • 1. Scalable Solution: Easily adjustable to grow with the business, supporting multiple agents and locations.
  • 2. Comprehensive Contact Center Features: Offers call routing, queuing, real-time monitoring, and detailed reporting, making it perfect for customer support teams.
  • 3. Omnichannel Support: Allows businesses to manage customer interactions through voice, email, and chat.
  • 4. Cost Savings: Reduces costs associated with traditional phone systems and improves business efficiency with cloud-based telephony.
  • 5. Customization: Tailored workflows and call routing options enhance operational efficiency and customer service.
  • 1. Initial Setup Complexity: May require technical expertise to configure call flows, integrations, and other system settings.
  • 2. Dependence on Internet: Being a cloud-based solution, a stable internet connection is crucial for optimal performance.
  • 3. Learning Curve for New Users: The wealth of features and customizations may require training for staff to fully utilize the system.
  • 4. Limited Features for Small Businesses: Some smaller businesses may find the full contact center features more than they need.

VOIP Telephony Horizon's Support Options

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