About Voxco IVR
Voxco IVR by Voxco is an Interactive Voice Response solution designed primarily for survey research, customer feedback collection, and automated outbound or inbound call campaigns.
Voxco IVR by Voxco is an Interactive Voice Response solution designed primarily for survey research, customer feedback collection, and automated outbound or inbound call campaigns. Its primary purpose is to enable organizations to gather data efficiently through voice-based interactions, using automated call flows and structured questionnaires. Key features include survey scripting, multi-language support, voice recording, automated dialing, and advanced analytics, making it especially valuable for market research firms, customer experience teams, and large enterprises conducting phone-based surveys.
Pros & Cons
- It handles everything from phone calls to web surveys in one spot so you don't jump between apps.
- The AI for open-ended comments saves you from the nightmare of manual coding through thousands of text responses.
- You get peace of mind knowing they actually meet heavy-duty security standards like HIPAA and GDPR.
- The flexibility to host on your own servers is a lifesaver for companies with strict data privacy rules.
- Having access to real human experts with decades of research experience makes a huge difference when things get messy.
- The sheer number of high-end features might be overkill and a bit intimidating for a small, simple project.
- Because it’s a pro-grade platform with a massive toolkit, the price tag is likely out of reach for freelancers.
- Managing a multi-channel setup usually comes with a learning curve that takes time for a new team to master.
- You might find yourself paying for complex phone and dialer features even if you only need the online tools.
- The platform’s heavy focus on legacy methods like CATI might feel clunky to those used to modern, "lite" startups.
Features
Key features
Enables researchers to switch between survey modes like CATI, mobile, and online seamlessly within a single environment.
Leverages automated theme extraction and generative AI to instantly summarize thousands of open-ended responses with high accuracy.
Provides built-in support for rigorous global standards including HIPAA, GDPR, TCPA, and SOC-2 to protect sensitive data.
Combines computer-assisted telephone interviewing with a powerful dialer to streamline phone-based research and improve agent productivity.
Offers dedicated tools to build, manage, and engage proprietary research panels while streamlining sample acquisition.
Gives organizations the rare choice to host their data locally or use a cloud-based infrastructure depending on their security needs.
Additional features
Facilitates the creation and distribution of web-based surveys designed to capture data across various digital touchpoints.
Powers telephone interviewing with structured scripts and management tools specifically for call center environments.
Supports face-to-face interviewing and offline data collection for research conducted in the field.
Automates the calling process to increase the number of successful connections and reduce idle time for interviewers.
Tracks and organizes groups of respondents to ensure long-term engagement and high-quality longitudinal data.
Simplifies the process of finding and purchasing specific respondent samples for targeted research projects.
Provides visual dashboards and statistical tools to interpret raw data and generate actionable insights.
Uses AI-powered tools like Theme Extractor and Ask Ascribe to analyze qualitative comments at scale.
Enhances survey quality by using sophisticated branching and skip logic to guide respondents through relevant questions.
Allows users to build branded, tailor-made surveys quickly without needing deep technical coding knowledge.
Transforms qualitative findings into easy-to-read charts and summaries for faster stakeholder reporting.
Offers 25 years of industry-specific expertise to help research teams troubleshoot complex projects.
Pricing
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About Voxco IVR
Voxco IVR by Voxco is an Interactive Voice Response solution designed primarily for survey research, customer feedback collection, and automated outbound or inbound call campaigns.
Voxco IVR Details
Voxco IVR's In-App Market Place
Does Voxco IVR have an in-app market place?
No
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), CHF (CHF), MXN (Mex$), SGD (S$), HKD (HK$), NZD (NZ$), SEK (kr), NOK (kr), DKK (kr), ZAR (R), AED (د.إ), SAR (﷼), KRW (₩), BRL (R$)
Pros & Cons
- It handles everything from phone calls to web surveys in one spot so you don't jump between apps.
- The AI for open-ended comments saves you from the nightmare of manual coding through thousands of text responses.
- You get peace of mind knowing they actually meet heavy-duty security standards like HIPAA and GDPR.
- The flexibility to host on your own servers is a lifesaver for companies with strict data privacy rules.
- Having access to real human experts with decades of research experience makes a huge difference when things get messy.
- The sheer number of high-end features might be overkill and a bit intimidating for a small, simple project.
- Because it’s a pro-grade platform with a massive toolkit, the price tag is likely out of reach for freelancers.
- Managing a multi-channel setup usually comes with a learning curve that takes time for a new team to master.
- You might find yourself paying for complex phone and dialer features even if you only need the online tools.
- The platform’s heavy focus on legacy methods like CATI might feel clunky to those used to modern, "lite" startups.
Voxco IVR's Support Options
Email Address
marketing@voxco.comContact
+1 514-861-9255Voxco IVR's Alternatives
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