Voyado logo

Voyado

by Voyado · Since 2005
No reviews yet
Active1+ countriesCloud
Quick facts
VendorVoyado
Year launched2005
StatusActive
LocationLondon Chancery House, 53 – 64 Chancery Lane London WC2A 1QS United Kingdom
Countries served1+
Languages12
Integrations15+
Free tier
Free trial
Contact salesYES

About Voyado

Voyado is an all-in-one CRM, Loyalty, CDP, and marketing software platform from Voyado designed for retail and e-commerce. It combines customer data management, email and SMS marketing, and omnichannel engagement so businesses can create customized experiences for every shopper. With features like loyalty management and retail marketing automation, Voyado supports both in-store and online engagement efforts. This platform is tailored to help retailers and e-commerce businesses effectively manage customer relationships and improve marketing strategies. Key capabilities: customer data management email and SMS marketing omnichannel engagement loyalty management retail marketing automation Best for: retailers and e-commerce businesses that need to improve customer engagement across multiple channels.

Voyado is a versatile customer experience platform tailored for retail brands aiming to enhance personalized marketing and foster long-term customer loyalty. It excels at integrating customer data from multiple channels into unified profiles, which are then leveraged with AI-powered tools to deliver tailored shopping experiences, targeted marketing campaigns, and automated engagement triggers. Trusted by numerous top retail brands, Voyado helps retailers increase online sales, boost conversion rates, and create stronger customer relationships through data-driven insights and automation. The platform boasts an intuitive interface that simplifies managing complex customer data, segmentation, and personalization workflows. Its user-friendly dashboards and AI-driven tools allow marketing teams to quickly engage customers across omnichannel channels, including email, SMS, social media, and in-app notifications. Its extensive integration capacity supports over 1200 connectors, ensuring smooth communication with e-commerce systems, CRM platforms, and other marketing tools, thus centralizing customer insights and enabling seamless campaign execution. Voyado's robust functionality includes behavior tracking, personalized product recommendations, dynamic site search, loyalty management, and automated marketing triggers.

Pros & Cons

What users like
  • +Simplifies email communication and marketing processes
  • +Easy customer segmentation and targeting
  • +Intuitive interface and user-friendly CRM tools
  • +Efficient automated flows based on customer behavior
  • +Strong support for loyalty program management
  • +Helpful team support and implementation assistance
  • +Valuable insights from segmentation
What users flag
  • Not a complete CRM platform for all needs
  • Modifying automated flows may result in data loss
  • Reports system can be overwhelming
  • Some seamlessness improvements still needed in workflows

Features

Key features

Customer Data Unification
Consolidates customer data across online and offline channels for a comprehensive view of each shopper.
AI-assisted Personalization
Uses AI to recommend products and tailor marketing messages based on individual behaviors.
Omnichannel Engagement
Enables communication via email, SMS, social media, push notifications, and more.
Marketing Automation & Triggers
Automates campaigns based on customer actions, such as browsing or purchase behavior.
Loyalty and Reward Management
Builds personalized loyalty programs that incentivize repeat purchases.
Product Discovery & Merchandising
Enhances online shopping with AI-powered search, recommendations, and automated merchandising.
Insights & Analytics
Provides actionable insights on customer behaviors, campaign performance, and shopping trends.

Additional features

Behavioral Tracking
Monitors customer actions across multiple channels to better understand preferences.
Personalized Recommendations
Suggests products tailored to individual interests in real-time.
Segmentation & Targeting
Creates customer segments based on behaviors and preferences for targeted marketing.
Automated Campaigns
Triggers personalized emails, SMS, or notifications automatically.
Loyalty Programs
Manages rewards and exclusive offers for loyal customers.
Integrated Product Search & Merchandising
Offers personalized site search and dynamic product recommendations.
Campaign Automation
Seamlessly schedules and executes multi-channel marketing campaigns.
Customer Profiling
Builds detailed profiles combining in-store and online data.
Attribution & Insights
Measures campaign impact and uncovers shopping trends.
Multi-channel Personalization
Connects personalized experiences across all key touchpoints.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

1
Countries served
12
Interface languages
9
Billing currencies

Available in

All Countries.

Interface languages

EnglishSpanishGermanFrenchItalianDutchNorwegianFinnishDanishSwedishJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇸🇪SEK🇳🇴NOK🇩🇰DKK🇨🇦CAD🇦🇺AUD🇯🇵JPY

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