About Vozitel
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Vozitel Details
Vendor
Vozitel
Year Launched
Location
C/ Las Norias 92, Núcleo C - Planta 0 - Oficina 1, Majadahonda, Madrid 28221, ES
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries.
Languages
English, Spanish, Italian
Users
Debt collection agents, Customer service representatives, Sales and telemarketing professionals, Call center agents, Contact center managers, Financial service advisors, Healthcare communication specialists, Insurance claims representatives, BPO (Business Process Outsourcing) professionals
Industries Served
Debt collection agencies, Customer service and support centers, Sales and telemarketing firms, Financial services and banking, Healthcare and insurance, Business Process Outsourcing (BPO), E-commerce and retail, Telecommunications, Utilities and energy companies
Tags
Contact Center, Vozitel
Vozitel's In-App Market Place
Does Vozitel have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), CHF (Fr), SGD (S$), NZD (NZ$), HKD (HK$), SEK (kr), KRW (₩), TRY (₺)
Pros & Cons
- All-in-One Solution: Combines virtual PBX, CallBots, CRM, AI tools, and communication functionalities to enhance customer experience and productivity.
- Quick Setup: Offers a cloud-based platform with implementation in just 48 hours and zero upfront investment required.
- Advanced AI Features: Includes machine learning-integrated CallBots, speech analytics, and high levels of process automation for smarter customer service.
- Customizable & Flexible: Provides variable cost-per-use models, tailored functionalities, and international scalability.
- Industry-Specific Solutions: Tailors services for sectors like finance, healthcare, utilities, and start-ups.
- Productivity Management: Real-time analytics on agent productivity, workflow automation, and campaign performance enhancement.
- Learning Curve: Advanced automation and AI features may require time and training for teams to utilize effectively.
- Limited Omnichannel Focus: While comprehensive, its offerings might not fully cover advanced messaging or social media integration.
- Dependence on Cloud Infrastructure: Heavily reliant on cloud-based systems, which may pose challenges in areas with limited connectivity.
Vozitel's Support Options
Email Address
hello@vozitel.comContact
+34 910 841 500