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VPI Capture

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Software Status:Development

About VPI Capture

VPI Capture is a call recording software from VPI (Voice Print International) designed for the documentation and analysis of voice communications. It provides call recording, playback, and reporting capabilities so organizations can ensure compliance and improve quality assurance. With VPI Capture, users can record calls across various telephony systems, access recordings easily for review, and generate detailed reports on call activity. Additionally, the software supports data encryption to ensure privacy and security of recorded communications. Key capabilities: call recording playback reporting data encryption compliance monitoring Best for: organizations that need accurate documentation and analysis of voice communications for regulatory compliance and quality management.

VPI Capture Details

Vendor
VPI (Voice Print International)
Year Launched
Location
VPI headquarters: 10821 120th Ave NE, Suite 200, Kirkland, WA 98033
Deployment
Training Options
videos, demo, account manager, community
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese
Users
Administrator, Call Center Manager, Quality Assurance Analyst, Compliance Officer, IT Support Specialist, Customer Service Representative, Trainer
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Recording, Voice Print International, VPI Capture

VPI Capture's In-App Market Place

Does VPI Capture have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

8

Mini Apps

1. VPI Quality Assurance: This add-on provides tools and features for quality monitoring

evaluation

and coaching within the call recording software.

2. VPI Reports: This add-on offers advanced reporting capabilities

allowing users to generate custom reports and analytics based on call recordings and data.

3. VPI Analytics: This add-on provides additional data analysis and visualization tools to help users gain insights and make data-driven decisions based on call recordings.

4. VPI Integration: This add-on allows for seamless integration with other third-party software and systems

enhancing the functionality and capabilities of the call recording software.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£)

Pros & Cons

  • Records both inbound and outbound calls
  • Captures screen activity during calls for comprehensive monitoring
  • Allows for easy search and playback of recorded calls
  • Helps improve customer service and quality assurance
  • Ensures compliance with industry regulations and standards
  • Limited integrations with other software systems
  • Steep learning curve for new users
  • Lack of advanced features compared to other call recording software
  • Difficult to navigate user interface
  • Expensive pricing options for small businesses

VPI Capture's Support Options

VPI Capture's Alternatives