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VPI Capture

by VPI (Voice Print International)
No reviews yet
DevelopmentAvailable globally
Quick facts
VendorVPI (Voice Print International)
Year launchedN/A
StatusDevelopment
LocationVPI headquarters: 10821 120th Ave NE, Suite 200, Kirkland, WA 98033
Countries servedGlobal
Languages10
Integrations19+
Free tierN/A
Free trialN/A
Contact salesN/A

About VPI Capture

VPI Capture is a call recording software from VPI (Voice Print International) designed for the documentation and analysis of voice communications. It provides call recording, playback, and reporting capabilities so organizations can ensure compliance and improve quality assurance. With VPI Capture, users can record calls across various telephony systems, access recordings easily for review, and generate detailed reports on call activity. Additionally, the software supports data encryption to ensure privacy and security of recorded communications. Key capabilities: call recording playback reporting data encryption compliance monitoring Best for: organizations that need accurate documentation and analysis of voice communications for regulatory compliance and quality management.

VPI Capture by VPI (Voice Print International) is a comprehensive call recording software designed to capture and analyze voice interactions for businesses. Its standout features include advanced speech analytics, real-time monitoring, and customizable reporting tools. The user interface of VPI Capture is well-designed, with a clean layout that makes it easy to navigate. The dashboard provides a quick overview of call recordings and analytics, while the search function allows users to easily find specific recordings. The software also offers customizable views and filters, enhancing user experience. One of the core functionalities that sets VPI Capture apart from its competitors is its robust speech analytics capabilities. The software can transcribe and analyze recorded calls, extracting valuable information and insights for businesses. This feature is particularly useful for identifying trends, monitoring agent performance, and improving customer service. In terms of performance, VPI Capture excels in speed, efficiency, and reliability. The software can handle large datasets and complex operations with ease, ensuring that businesses can manage their call recordings effectively.

Pros & Cons

Pros
  • Records both inbound and outbound calls
  • Captures screen activity during calls for comprehensive monitoring
  • Allows for easy search and playback of recorded calls
  • Helps improve customer service and quality assurance
  • Ensures compliance with industry regulations and standards
Cons
  • Limited integrations with other software systems
  • Steep learning curve for new users
  • Lack of advanced features compared to other call recording software
  • Difficult to navigate user interface
  • Expensive pricing options for small businesses

Features

Key features

Playback function, Call logging, Easy search functionality, Secure data storage, Multi-channel recording, Customizable settings for each user

Additional features

Call recording, agent evaluation, screen capture, speech analytics, quality assurance, compliance monitoring, performance improvement, customizable reports, secure storage, multi-channel recording, integration with CRM and other systems.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
10
Interface languages
3
Billing currencies

Interface languages

EnglishFrenchSpanishGermanItalianPortugueseDutchRussianJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP

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