w2bill Dunning logo

w2bill Dunning

by CMAS Systems Consultants · Since 2001
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Active1+ countriesCloud
Quick facts
VendorCMAS Systems Consultants
Year launched2001
StatusActive
LocationRua do Polo Sul N2, 1 A, Lisboa, Lisboa 1990-273, Portugal
Countries served1+
Languages1
Integrations1+
Free tierN/A
Free trialN/A
Contact salesYES

About w2bill Dunning

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w2bill Dunning by CMAS Systems Consultants is presented as a strategic and unified platform specifically engineered to address and mitigate revenue loss by providing an in-depth analytical overview of customer trends and behaviors. Its primary function is to empower businesses with sophisticated tools for managing debt collection processes and counteracting financial setbacks that can arise from issues like fraud or customer negligence. A core strength of the software lies in its high degree of configurability, allowing users to define and implement bespoke action sets and scenarios. This adaptability is critical for crafting tailored dunning strategies that resonate with unique client segments and operational models. The system further enhances its utility by enabling robust tracking of these scenario applications, particularly in instances where customers are identified as being at fault. This meticulous oversight helps businesses to continuously refine their approaches, ultimately controlling the evolution of debt, minimizing financial impact, and ensuring the efficient recovery of outstanding amounts. The deployment model for w2bill Dunning is notably a Cloud-hosted, web-based SaaS solution.

Pros & Cons

Pros
  • Rich automation and workflow control
  • Strong compliance & credit bureau integration
  • Real‑time analytics
  • Cloud reliability (99.99% uptime)
  • Scalable modules in unified w2bill suite
Cons
  • Only English interface
  • No marketplace for extensions
  • Limited public external integrations (e.g., CRM, ERP)
  • Minimal pricing transparency
  • No mobile app referenced

Features

Key features

Automated Notices – Sends automated letters, reminders, and legal warnings to debtors.
Callback Scheduling – Allows teams to schedule follow-up calls and recovery actions efficiently.
Payment Plan Management – Enables creation and management of custom installment/payment agreements.
Transaction & Contact Management – Centralizes debtor profiles and transaction history for easy access.
Workflow Management – Supports custom dunning scenarios and recovery workflows.
Real-Time Reporting & Analytics – Provides dashboards and data on debtor behavior and payment performance.
Compliance Management – Ensures processes align with legal and regulatory debt recovery standards.
Credit Bureau Reporting – Allows reporting of unpaid accounts to external credit bureaus.
In-House Collections Management – Tracks commission, collection teams, and agency performance.
Multi-Channel Communication – Supports debtor contact through various channels from within the platform.

Additional features

Automated Notices – Sends automated letters, reminders, and warnings to streamline collection.
Callback Scheduling – Schedules follow-ups and action steps to improve team productivity.
Payment Plan Management – Offers flexibility with payment agreements tailored to customers.
Transaction & Contact Management – Maintains centralized, searchable debtor and transaction records.
Workflow Management – Automates the full dunning life cycle with customizable steps.
Real-Time Reporting & Analytics – Monitors KPIs, payments, and campaign results with visual dashboards.
Compliance Management – Ensures debt collection complies with local regulations.
Credit Bureau Reporting – Integrates with credit bureaus for formal debtor reporting.
In-House Collections Management – Tracks agents, commissions, and collection performance internally.
Multi-Channel Communication – Allows messages, letters, and updates through email, post, or system notifications.
User Role Management – Assigns roles and permissions for agents, supervisors, and auditors.
Integration with w2bill Suite – Seamlessly connects with other billing, invoicing, and payment tools within the w2bill platform.

Pricing

Free trial
Free version
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Countries & Languages

1
Countries served
1
Interface languages
14
Billing currencies

Available in

Europe

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇨🇭CHF🇸🇪SEK🇳🇴NOK🇩🇰DKK🇳🇿NZD🇭🇰HKD🇸🇬SGD

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