About WAIOX
WAIOX is a cloud software platform from WAIOX designed for the service industry, specifically for facility management companies. It provides features for time tracking, access via mobile app and PC, and a comprehensive range of industry-specific tools so businesses can manage their operations efficiently. WAIOX is offered at no cost, ensuring that access to essential functionalities is available to all users. The platform supports various aspects of property management and maintenance, making it a suitable choice for businesses in this sector. Key capabilities: Time tracking Mobile app PC access Industry-specific tools Cost-effective solutions Best for: Facility management companies that need reliable operational management tools.
WAIOX Service is a comprehensive and mobile-first Computer-Aided Facility Management (CAFM) software designed specifically for caretaker and facility management operations within the DACH region—Germany, Austria, and Switzerland. Developed and refined over three decades based on user feedback, it focuses on completely digitalizing field service operations to ensure time savings, transparency, and verifiable proof of work. The system provides a seamless mobile experience optimized for field personnel, enabling real-time documentation and instant ticket updates through a user-friendly app interface. Its functionality extends beyond traditional FM tools, offering specialized, compliance-driven modules such as Winter Service, Garbage Service, and Playground Inspection, all compliant with regional standards like DIN 79161 and ZTV tree care. The inclusion of GPS-logged time tracking, digital signatures, photo and video capture, and customer portals enhances accountability and service validation. For management and clients, WAIOX ensures transparency through an online portal for service evidence and the “Cheftool” app that delivers real-time insights, performance statistics, and operational overviews. Additionally, its integrated logistics system efficiently manages vehicle, tool, and key bookings, while the deployment plan simplifies task assignments.
Pros & Cons
- +WAIOX offers a comprehensive feature set for janitorial and facility services, covering time tracking, ticketing, vehicle booking, and garbage service tools.
- +GPS-based time tracking logs start, break, and end times with location stamps, improving accountability and verification.
- +Online ticket system allows tenants, managers, and customers to submit service requests directly into the app for immediate visibility.
- +Customer portal provides real-time proof of service with access to photos, videos, audio, and digital signatures.
- +Media capture tools enable staff to document completed tasks or damage with visual and audio evidence.
- +Booking system for vehicles and tools uses NFC, QR codes, or visual lists to reduce scheduling conflicts.
- +Integrated logbook tracks vehicle usage and mileage with GPS-linked entries for accurate fleet and cost management.
- −No public pricing details; users must request quotes, which may delay procurement decisions.
- −Integration with third-party systems like ERP or CRM is not clearly outlined, possibly requiring custom development.
- −Offline functionality isn’t described, which may limit usability in low-connectivity environments.
- −Customization options for workflows or interface elements are not elaborated, leaving flexibility unclear.
Features
Key features
- Comprehensive Mobile CAFM/Caretaker App
- Provides a 100% practical, all-inclusive software solution developed over 30 years for field service and facility management.
- Time and GPS Tracking with Proof
- Records working time, start/end times, and breaks with GPS location and time stamp for honest overview and customer verification.
- Real-Time Online Ticket System
- Allows customers, managers, and tenants to submit claims reports via code or address directly into the program for real-time display to field service teams.
- Customer Record Portal for Real-Time Evidence
- Provides customers with a standalone website or iOS app to view completed work proof, including photos, videos, and audio, in real time.
- Specialized Maintenance Tools
- Includes dedicated modules for complex tasks like Winter Service, Garbage Service, Playground Inspection (DIN compliant), and a Tree Cadastre.
- Equipment and Vehicle Booking with QR/NFC
- Allows field service teams to book vehicles, tools, and keys using NFC or QR codes, providing a complete overview of reservations.
Additional features
- Objekt erfassen (Object Recording)
- Allows for complete object recording directly on site.
- Working Time Recording
- Tracks and records employee working hours.
- Time Tracking for Field Service (ADM)
- Records working time with GPS and time stamp for start, breaks, and end of work.
- GPS and Time Logging
- Records the location and timestamp for start, breaks, and end of work for verification.
- Ticket System
- Manages claims and reported issues from customers, managers, and tenants.
- Winter Service
- A specialized tool for managing, documenting, and proving winter road maintenance tasks.
- Garbage Service
- A specialized tool for documenting and proving waste collection services with GPS, scanning, and fill level documentation.
- Meter Reading
- Allows field service staff to record meter readings, including control photos and consumption comparison.
- Tree Cadastre
- Manages and records customer trees and shrubs, supporting work according to ZTV tree care and using GPS/NFC.
- Playground Inspection
- Allows for various types of inspections, including qualified testing according to DIN 79161-1 and -2.
- Vacant Property Check
- A special tool to inspect vacant buildings or apartments according to explicit specifications.
- Fully Digital Documentation
- Ensures all records and documentation are kept digitally.
- Printouts and Diagrams
- Generates all imaginable printouts and various diagrams for data visualization.
- Online Customer Portal
- A separate website/iOS app for customers to view real-time proof of services.
- Media Recording (Photo, Video, Audio)
- Captures and manages media directly within the app.
- Digital Signature
- Allows for capturing digital signatures within the app.
- Import from Media Library
- Allows importing existing media files from the device.
- Real-time Message Display
- Displays online ticket messages to the field employee instantly.
- Assign Ticket to Team
- Allows checking and assigning a ticket to a specific team with a few clicks.
- Self-Assignment of Tickets
- Allows a team to assign a ticket to itself.
- Online Proof with Media
- Provides customers with evidence of completed work using photo, video, and audio.
- Logbook for Approved Vehicles
- Records mileage with GPS data for all approved vehicles on an object-by-object basis or at the start/end of the day.
- Vehicle, Tool, and Key Booking
- Allows field staff to reserve vehicles, emergency equipment, tools, and keys.
- Reservations for Equipment
- Supports making future reservations for resources.
- Illustrated Selection for Booking
- Booking is supported by photos and a list selection.
- NFC or QR Code Booking
- Allows booking resources by scanning NFC tags or QR codes.
- Cheftool (Boss Tool) for iPhone/iPad
- A dedicated tool providing bosses/executives with a complete, real-time overview of all relevant company data.
- Deployment Plan/Schedule
- Allows sales representatives to see their team assignments and planned vehicle for the whole week.
- Special Tools for ADM
- Provides optional input options tailored to the field service's area of responsibility.
- View and Edit Object and Address Data
- Allows field staff to access relevant property details.
- Create Tasks Self
- Allows authorized field service staff to generate their own tasks.
- Weekly and Yearly Task Overview
- Provides a clear schedule of an employee's tasks over the week and the entire year.
- Emergency Service Call
- Allows immediately calling the right emergency service in the event of an accident.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About WAIOX
WAIOX is a cloud software platform from WAIOX designed for the service industry, specifically for facility management companies. It provides features for time tracking, access via mobile app and PC, and a comprehensive range of industry-specific tools so businesses can manage their operations efficiently. WAIOX is offered at no cost, ensuring that access to essential functionalities is available to all users. The platform supports various aspects of property management and maintenance, making it a suitable choice for businesses in this sector. Key capabilities: Time tracking Mobile app PC access Industry-specific tools Cost-effective solutions Best for: Facility management companies that need reliable operational management tools.
WAIOX Details
WAIOX's In-App Market Place
Does WAIOX have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), KRW (₩)
Pros & Cons
- WAIOX offers a comprehensive feature set for janitorial and facility services, covering time tracking, ticketing, vehicle booking, and garbage service tools.
- GPS-based time tracking logs start, break, and end times with location stamps, improving accountability and verification.
- Online ticket system allows tenants, managers, and customers to submit service requests directly into the app for immediate visibility.
- Customer portal provides real-time proof of service with access to photos, videos, audio, and digital signatures.
- Media capture tools enable staff to document completed tasks or damage with visual and audio evidence.
- Booking system for vehicles and tools uses NFC, QR codes, or visual lists to reduce scheduling conflicts.
- Integrated logbook tracks vehicle usage and mileage with GPS-linked entries for accurate fleet and cost management.
- No public pricing details; users must request quotes, which may delay procurement decisions.
- Integration with third-party systems like ERP or CRM is not clearly outlined, possibly requiring custom development.
- Offline functionality isn’t described, which may limit usability in low-connectivity environments.
- Customization options for workflows or interface elements are not elaborated, leaving flexibility unclear.
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