About Walkabout
Walkabout is a navigation software from Walkabout Software that assists users in finding their way in complex environments. It provides features such as real-time location tracking, interactive maps, and route planning so users can navigate efficiently. This software is particularly useful in large facilities like universities, malls, or corporate offices where layouts can be confusing. Walkabout also supports customizable navigation paths and location-based alerts, making it easy for users to receive timely information as they move through an area. Key capabilities: real-time location tracking interactive maps route planning customizable navigation paths location-based alerts Best for: facility managers and event organizers that need to facilitate navigation in large spaces.
Walkabout is a cloud-based field service management software built specifically for the appliance repair industry, offering an end-to-end digital workflow from call intake through dispatching, parts management, and final invoicing. What sets it apart is its strong industry specialization, particularly its built-in Master Pricebook of over 78,000 appliance part numbers, which makes inventory lookup and pricing far more efficient than generic FSM platforms. The interface is intuitive for both office staff and technicians, with dispatchers benefiting from a live interactive map scheduler that displays technician locations, travel time, and job status in real time, allowing for rapid route optimization. Technicians use the dedicated My Walkabout app to record work orders, collect signatures, process payments, take photos, and access customer service history from the field, even when offline. The system also supports automated customer communication via voice and text reminders, reducing manual follow-up by CSRs. Because Walkabout integrates with QuickBooks as well as warranty processing platforms like Service Bench and Service Power, it fits seamlessly into the service ecosystem of companies handling manufacturer or warranty work.
Pros & Cons
- +Designed specifically for the appliance service industry by industry professionals.
- +Live interactive map enables efficient technician dispatch and real-time scheduling.
- +Mobile app streamlines technician workflow and supports on-site invoicing.
- +Robust inventory management reduces waste and improves parts tracking.
- +Automated voice and text confirmations enhance customer communication and reduce no-shows.
- +Seamless integration with warranty processors, vendors, and QuickBooks.
- +Intuitive interface shortens training time and improves staff adoption.
- +Responsive support team and training resources help businesses scale effectively.
- −Limited information on multilingual support or international deployment.
- −No mention of predictive analytics or AI-driven scheduling features.
- −API access and third-party integration capabilities not fully detailed.
- −Mobile app platform compatibility not explicitly outlined.
- −Advanced features may be excessive for very small service teams.
- −No visible documentation or knowledge base for self-service support.
Features
Key features
- Specialized for Appliance Industry
- The software is explicitly built to handle the unique needs of appliance service and repair companies.
- Live, Interactive Map Scheduling
- Uses a real-time map view of the service area to efficiently dispatch technicians.
- Simplified Inventory Control
- Provides specialty tools to manage all aspects of parts inventory, a common pain point in appliance repair.
- Automated Voice & Text Confirmations
- Sends automated calls and texts to confirm customer service appointments, saving staff time.
- Technician Mobile Companion (My Walkabout App)
- A dedicated mobile app that streamlines the technician's entire workflow in the field.
- Seamless Warranty and Vendor Communication
- Systematically communicates with warranty processors and vendors, streamlining complex administrative processes.
Additional features
- Customer and Service Call Management
- Provides tools for managing customer records and tracking service call details.
- Scheduling
- Allows efficient planning and assignment of service appointments.
- Live, Interactive Map Scheduling
- Enables dispatchers to use a real-time map to locate and assign technicians efficiently.
- My Walkabout App
- A dedicated mobile application that streamlines the field technician’s workflow.
- Inventory Management
- Manages all aspects of parts and supplies inventory to reduce waste and save time.
- Purchase Order Management
- Provides tools for creating and tracking purchase orders for parts and supplies.
- AR Management and Reporting
- Manages Accounts Receivable and generates financial reports.
- Warranty Management
- Handles the complexities of processing claims with warranty providers.
- Integrations
- Allows the system to connect with other necessary business tools and services.
- Voice and Text Confirmation
- Sends automated calls and text messages to confirm customer appointments.
- GPS Tracking
- Provides real-time location tracking of technicians for efficient dispatching.
- Service Bench and Service Power Integration
- Specifically connects with major platforms used by the appliance and service industry.
- Quickbooks Integration
- Integrates with the popular accounting software for streamlined financial management.
- Dashboard Overview
- Provides an excellent visual snapshot of the business status and outstanding work.
- Mobile Capabilities
- Ensures core functions are available on the go, allowing technicians to work paperlessly and submit invoices immediately.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Walkabout
Walkabout is a navigation software from Walkabout Software that assists users in finding their way in complex environments. It provides features such as real-time location tracking, interactive maps, and route planning so users can navigate efficiently. This software is particularly useful in large facilities like universities, malls, or corporate offices where layouts can be confusing. Walkabout also supports customizable navigation paths and location-based alerts, making it easy for users to receive timely information as they move through an area. Key capabilities: real-time location tracking interactive maps route planning customizable navigation paths location-based alerts Best for: facility managers and event organizers that need to facilitate navigation in large spaces.
Walkabout Details
Walkabout's In-App Market Place
Does Walkabout have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- Designed specifically for the appliance service industry by industry professionals.
- Live interactive map enables efficient technician dispatch and real-time scheduling.
- Mobile app streamlines technician workflow and supports on-site invoicing.
- Robust inventory management reduces waste and improves parts tracking.
- Automated voice and text confirmations enhance customer communication and reduce no-shows.
- Seamless integration with warranty processors, vendors, and QuickBooks.
- Intuitive interface shortens training time and improves staff adoption.
- Responsive support team and training resources help businesses scale effectively.
- Limited information on multilingual support or international deployment.
- No mention of predictive analytics or AI-driven scheduling features.
- API access and third-party integration capabilities not fully detailed.
- Mobile app platform compatibility not explicitly outlined.
- Advanced features may be excessive for very small service teams.
- No visible documentation or knowledge base for self-service support.
Walkabout's Support Options
Walkabout's Alternatives
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