About WArm+
WArm+ is a CRM software from SYSTEM RESEARCH [designed for customer management]. It provides document management, contact management, and usage analysis so users can effectively track and engage with their clients. This platform allows businesses to simplify processes related to customer interactions and improve overall service. WArm+ includes features such as a user-friendly interface, mobile accessibility, advanced reporting tools, and integration with various applications. Key capabilities: document management contact management usage analysis mobile access reporting tools Best for: businesses and organizations that need to manage customer relationships efficiently.
WArm+ (Warm Plus), developed by System Research Co., Ltd., is a mature and highly customizable CRM platform designed to meet the modern demands of business data management and customer engagement. With nearly three decades of industry experience, System Research delivers a product that combines reliability, flexibility, and compliance into a seamless solution, especially ideal for businesses requiring tailored workflows, remote access, and contact center operations. What distinguishes WArm+ from many other CRM platforms is its "Free Item Design" feature, which allows users to build their own customer management system from the ground up. This level of customization empowers companies to define their own screen layouts and data fields, aligning the system closely with unique operational needs rather than forcing teams to conform to rigid templates. The inclusion of ready-made industry templates also supports companies looking to get started quickly, especially in sectors such as equipment maintenance, real estate, beauty salons, and even taxi companies. The software’s user interface is implied to be intuitive and adaptable, with browser-based access ensuring seamless use across desktops, tablets, and smartphones.
Pros & Cons
- +Extensive industry experience: Nearly 30 years of expertise in customer management solutions.
- +Multi-platform accessibility: Works across desktop, web, and mobile for seamless data access.
- +Customizable CRM system: Offers free item design and industry-specific templates.
- +Integrated telephony (CTI) support: Enhances customer interactions with call tracking and automation.
- +API integration: Enables connectivity with external systems and compliance with data regulations.
- +Cloud & on-premise options: Flexibility in deployment based on business needs.
- −Complex setup: Businesses may need support for integration and customization.
- −Industry specialization: Primarily focused on CRM and BPM, which may limit broader applicability.
- −Potential additional costs: Pay-as-you-go options for storage and timestamps may increase expenses.
Features
Key features
- Customizable Customer Management System ("Free Item Design")
- WArm+ allows users to build their own optimal customer management screen from scratch by combining a wide variety of management items. This high degree of flexibility enables businesses to create a CRM perfectly tailored to their specific needs, distinguishing it from more rigid solutions.
- Real-time, Browser-Based Information Sharing & Data Utilization
- The software is entirely browser-based, enabling real-time sharing of customer information across different devices (PC, smartphone, tablet) and locations, facilitating remote work and collaboration. This ensures that all relevant data is accessible and updated instantly, whether in the office or on the go.
- CTI (Computer Telephony Integration) with 18+ Years Experience
- WArm+ features robust CTI functionality that displays relevant customer information on the monitor immediately upon receiving a phone call. Backed by extensive experience and a track record of over 2,000 companies, this streamlines call center operations and enhances customer service by providing immediate context.
- Compliance with Electronic Books Preservation Act (Timestamp Option)
- Uniquely, WArm+ offers a service that adds a timestamp to electronic data linked from sales management systems and stores it in cloud storage, specifically designed to comply with the Electronic Books Preservation Act. This is a crucial feature for businesses requiring legal and secure electronic document management.
- Flexible On-premise or Cloud Deployment with Scalable Options
- WArm+ provides both on-premise and cloud deployment options, catering to diverse IT preferences and business sizes. The cloud version offers immediate use with flexible ID limits, data capacity, and pay-as-you-go options, while the on-premise version provides unlimited IDs and data, ensuring scalability for long-term use.
- Top Page for User Awareness & Urgent Inquiry Management
- Upon login, WArm+ displays a top page designed to provide immediate awareness, showing information the user needs and should know, such as administrator notices and a list of urgent inquiries. This personalized dashboard improves user efficiency by highlighting critical information upfront.
Additional features
- Customer Management
- Core capability to manage customer information.
- Browser-based
- Accessible on any device (PC, smartphone, tablet) via a web browser.
- Real-time Sharing of Customer Information
- Enables immediate sharing of customer data across teams and locations.
- Remote Work Capability
- Supports checking and managing information from home or out of the office.
- Flexible Fit for Small Call Centers
- Optimized for the needs of smaller contact center operations.
- CTI (Computer Telephony Integration)
- Displays customer information on the monitor when a phone call is received, with 18 years of experience.
- Inbound/Outbound Call Functions
- Standard call handling capabilities.
- Call Logs
- Records details of phone calls.
- Escalations
- Manages the process of escalating customer issues.
- Call Recording
- Records phone conversations.
- Voice Recognition
- Potentially analyzes spoken words from calls.
- FAQs (Frequently Asked Questions)
- Provides access to common questions and answers.
- CTI Connectel API linkage version
- Specific API integration with Connectel for CTI.
- Document Management
- Uploads and manages electronic data.
- Compliance with the Electronic Books Preservation Act
- Provides tools and services to meet legal requirements for electronic document preservation, including timestamps.
- API Linkage with Other Companies' Services
- Can integrate with external services beyond core products (e.g., BIG Sales Management Neo, BIG Financial Accounting Neo, Simplex).
- Free Item Design
- Allows users to customize the customer management screen and combine various management items.
- Industry-specific Templates
- Offers ready-to-use templates tailored for different industries.
- Information Sharing and Data Utilization
- Facilitates sharing data between remote teams, head office, and outsourced companies.
- API linkage with on-premise CRM (BIG Customer Management Neo)
- Enables real-time checking of on-premise CRM data.
- Relational Database Support
- Supports flexible operations such as hierarchical management of databases and reference citations from master databases.
- Top page that gives awareness
- Displays important information (notices, urgent inquiries) on the login page.
- Security Features
- Protects data with encrypted communications, firewalls, and 24/7/365 cloud monitoring.
- API integration with external services (PCA Shotama DX)
- Specific API integration for sharing sales data.
- On-premise Deployment Option
- Allows installation and operation on the user's own server (unlimited IDs/data).
- Cloud Deployment Option
- Offers immediate use with no initial cost (up to 100 IDs, 1,000,000 data, 1GB data capacity + variable attachment limit).
- Pay-as-you-go Options (Cloud Only)
- Allows increasing data capacity and file upload capacity beyond standard limits for an extra monthly fee.
- Timestamp Option (Cloud Only)
- Provides a service for adding timestamps to electronic data for compliance.
- Version Upgrade Support
- Includes additions of functions through software updates.
- Telephone Support
- Provides support via a dedicated toll-free number.
- Web Inquiry Support
- Offers support through web-based inquiries.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About WArm+
WArm+ is a CRM software from SYSTEM RESEARCH [designed for customer management]. It provides document management, contact management, and usage analysis so users can effectively track and engage with their clients. This platform allows businesses to simplify processes related to customer interactions and improve overall service. WArm+ includes features such as a user-friendly interface, mobile accessibility, advanced reporting tools, and integration with various applications. Key capabilities: document management contact management usage analysis mobile access reporting tools Best for: businesses and organizations that need to manage customer relationships efficiently.
WArm+ Details
WArm+'s In-App Market Place
Does WArm+ have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
JPY (¥)
Pros & Cons
- Extensive industry experience: Nearly 30 years of expertise in customer management solutions.
- Multi-platform accessibility: Works across desktop, web, and mobile for seamless data access.
- Customizable CRM system: Offers free item design and industry-specific templates.
- Integrated telephony (CTI) support: Enhances customer interactions with call tracking and automation.
- API integration: Enables connectivity with external systems and compliance with data regulations.
- Cloud & on-premise options: Flexibility in deployment based on business needs.
- Complex setup: Businesses may need support for integration and customization.
- Industry specialization: Primarily focused on CRM and BPM, which may limit broader applicability.
- Potential additional costs: Pay-as-you-go options for storage and timestamps may increase expenses.
WArm+'s Support Options
Contact
+81 524-13-6820WArm+'s Alternatives
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