About Wavetec QMS
Wavetec QMS is an enterprise-grade queue management system that optimizes customer flow through virtual queuing, appointment scheduling, and self-service kiosks. It provides real-time analytics and digital signage to reduce wait times.
Wavetec QMS is a comprehensive enterprise queue management solution designed to streamline customer journeys across diverse industries including banking, healthcare, retail, and government. By replacing traditional physical lines with a hybrid of virtual and linear queuing, the platform significantly reduces wait times and improves operational efficiency. Key capabilities include online appointment booking, self-service check-in kiosks, and real-time digital signage, all managed through a centralized dashboard. The system is highly modular, allowing businesses to integrate it with existing POS, CRM, and EMR infrastructure. Wavetec provides robust analytics through its Spectra software, enabling data-driven decision-making regarding staff performance and service capacity. While the platform is feature-rich and globally deployed, its enterprise-focused nature often requires a consultative sales approach for implementation, making it best suited for organizations seeking a scalable, long-term digital transformation partner.
Pros & Cons
- Reduces customer wait times and lobby congestion through virtual and hybrid queuing options.
- Provides deep operational insights via real-time analytics and staff performance dashboards.
- Supports omnichannel customer engagement including WhatsApp, mobile apps, and web portals.
- Highly scalable solution suitable for both large enterprise deployments and smaller service environments.
- Offers flexible deployment models including cloud-based and on-premise configurations.
- Pricing is not publicly listed and requires a custom quote based on specific enterprise needs.
- Implementation can be complex due to the high level of customization and integration required.
- Requires significant initial setup and hardware investment for physical kiosks and signage.
Features
Key features
Allows customers to join queues remotely via mobile apps, WhatsApp, or web portals to minimize physical wait times.
Enables customers to book, reschedule, or cancel appointments online with automated reminders.
Automates check-in processes to reduce administrative burden and improve operational efficiency.
Displays real-time queue updates and counter information to keep customers informed and engaged.
Collects real-time insights through interactive terminals and digital channels to measure satisfaction.
Provides comprehensive dashboards to track staff performance, customer flow, and service efficiency.
Additional features
Facilitates two-way communication and queue updates directly through WhatsApp.
Manages traditional physical lines with automated call forwarding and ticket dispensing.
Tracks foot traffic to optimize staff allocation and resource management.
Supports high-quality LED visuals and video walls for visitor guidance.
Integrates hardware for scrolling content in demanding environments.
Offers interface flexibility to cater to diverse global customer populations.
Provides flexible implementation options to suit specific infrastructure requirements.
Connects with external platforms like POS, CRM, and EMR systems for seamless data exchange.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Wavetec QMS
Wavetec QMS is an enterprise-grade queue management system that optimizes customer flow through virtual queuing, appointment scheduling, and self-service kiosks. It provides real-time analytics and digital signage to reduce wait times.
Wavetec QMS Details
Wavetec QMS's In-App Market Place
Does Wavetec QMS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
5
Mini Apps
1. Appointment Scheduler: Allows patients to easily book appointments online and helps clinics manage their schedules efficiently.
2. Telemedicine Integration: Enables healthcare providers to offer virtual consultations and appointments to patients remotely.
3. Electronic Medical Records (EMR) Integration: Syncs patient information and medical records between the QMS and EMR systems for seamless data management.
4. Patient Feedback System: Collects and analyzes patient feedback to improve the quality of care and services provided by clinics.
5. Multi-Language Support: Allows the QMS to display information and notifications in multiple languages to cater to diverse patient populations.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (元), SEK (kr), INR (₹), ZAR (R), AED (د.إ)
Pros & Cons
- Reduces customer wait times and lobby congestion through virtual and hybrid queuing options.
- Provides deep operational insights via real-time analytics and staff performance dashboards.
- Supports omnichannel customer engagement including WhatsApp, mobile apps, and web portals.
- Highly scalable solution suitable for both large enterprise deployments and smaller service environments.
- Offers flexible deployment models including cloud-based and on-premise configurations.
- Pricing is not publicly listed and requires a custom quote based on specific enterprise needs.
- Implementation can be complex due to the high level of customization and integration required.
- Requires significant initial setup and hardware investment for physical kiosks and signage.
Wavetec QMS's Support Options
Email Address
support@wavetec.comContact
+971 4 326 31 93Documentation
https://www.wavetec.com/resourcesCommunity Forums
https://community.wavetec.com/Chatbot
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