WEBCAS CRM logo

WEBCAS CRM

by WOW WORLD
No reviews yet
Active1+ countriesCloud
Quick facts
VendorWOW WORLD
Year launchedN/A
StatusActive
LocationKDX Nishi Gotanda Building 4th Floor , 7-20-9 Nishi-Gotanda, Shinagawa-ku, Tokyo (Osaka Office) Osaka Station No. 3 Bldg. 25F, 1-1-3 Umeda, Kita-ku, Osaka-shi, Osaka Prefecture
Countries served1+
Languages2
Integrations1+
Free tierN/A
Free trialYES
Contact salesN/A

About WEBCAS CRM

WEBCAS CRM is a cloud-based marketing platform from WOW WORLD that supports customer database management, web registration form creation, email distribution, SMS messaging, and web survey creation. It combines database creation, customer management, and registration form creation so users can efficiently manage their customer interactions. With over 10,000 companies having adopted it over the past 20 years, WEBCAS CRM has a proven track record in improving marketing efforts. The platform provides features such as document download capabilities, extensive implementation history, and reliable customer management tools. Key capabilities: customer database creation web registration form creation email distribution SMS messaging web survey creation Best for: businesses that need comprehensive customer management solutions.

WEBCAS CRM by WOW WORLD Inc. is a highly specialized cloud-based marketing CRM designed with a strong emphasis on reliable customer communication and targeted outreach. Having matured over more than two decades of experience in email deliverability and marketing systems, it brings to the table a level of email performance and personalization that is rare even among globally recognized CRM platforms. At its core, WEBCAS CRM caters to businesses that prioritize not just mass communication but meaningful, data-driven, one-to-one interactions. Its design reflects a clear intention: to help organizations move beyond generic campaigns and instead cultivate relationships through segmented, personalized messaging across multiple channels like email, LINE, and SMS. The system's strength is deeply embedded in its functional design. WEBCAS CRM allows users to build and manage customer databases securely in the cloud, complete with data import/export capabilities, search, edit, and automatic form-based data updates. Email marketing capabilities are among the most sophisticated in the industry, with conditional content blocks—even within subject lines—tailored to segmented lists based on demographics, behaviors, or other relevant attributes.

Pros & Cons

Pros
  • Highly adaptable CRM: Allows businesses to modify processes without technical expertise.
  • Strong collaboration tools: Enables seamless teamwork across various departments.
  • Real-time analytics and reporting: Provides on-demand access to insights without requiring coding knowledge.
  • Scalable SaaS platform: Designed to streamline business operations at an affordable price.
  • Customizable workflows: Supports business process changes with flexible templates.
Cons
  • Generalized industry focus: While versatile, it may not offer deep customization for niche sectors.
  • Dependence on platform integration: Businesses must fully adopt Wavity’s ecosystem for optimal use.
  • Initial configuration effort: While flexible, businesses may need time to tailor the system to their needs.

Features

Key features

Integrated Customer Database and Multi-Channel Communication

WEBCAS CRM uniquely combines robust customer database creation and management with seamless multi-channel communication capabilities, including email, SMS, and LINE distribution. This allows for optimally tailored individual communication based on the latest customer information and responses, all from a centralized platform.

One-to-One Email Delivery with Advanced Segmentation & Conditional Content

The software excels at enabling highly personalized "one-to-one" email delivery. It allows for detailed segmentation based on various customer data (gender, age, region, past email/survey responses) and supports conditional content blocks, even in subject lines, to maximize engagement and open rates.

Automated Step Email Delivery for Nurturing and Promotion

WEBCAS CRM includes a standard function for step emails, allowing automatic delivery of emails at preset intervals based on customer actions (e.g., after registration). This feature is crucial for nurturing customers, promoting purchases, and improving satisfaction through automated communication scenarios.

Comprehensive Web Form & Survey Creation with Responsive Design

Users can easily create various web forms (e.g., member registration, password reset, information change, surveys) using multiple templates that support responsive design for PC and smartphone optimization. This facilitates effective lead collection and customer feedback gathering without requiring HTML/CSS expertise.

Highest Level of Email Delivery Performance in Japan with Robust Security

Backed by over 20 years of experience in email delivery systems for major companies, WEBCAS CRM boasts the industry's highest email delivery speed (over 10 million emails per hour) with robust measures to avoid carrier blocks. This is complemented by top-tier security, including SSL encryption, two-factor authentication, IP login restrictions, detailed access management, and annual third-party vulnerability diagnostics.

Flexible Data Management and External System Linkage

The platform allows for easy building, searching, editing, importing, and exporting of customer data in a secure cloud environment. Importantly, it offers optional linkage with external core systems and transaction data, enabling advanced one-to-one marketing and a unified view of customer interactions across different platforms.

Additional features

Customer database creation and management

Easily build and manage a centralized CRM platform for customer information.

Registration Form Creation

Create various web forms for member and email newsletter registrations, password resets, and information changes.

E-mail delivery

Send emails, including one-to-one segmented emails, step emails, and transactional emails.

Surveys & Campaigns

Create web questionnaires and campaign forms for collecting customer feedback and running promotions.

LINE Distribution (Option)

Send targeted LINE messages to segmented audiences.

SMS delivery (Option)

Send short message service (SMS) messages for critical communications, with high delivery rates.

Cloud-based marketing platform

A web-based service for marketing activities.

Optimal communication tailored to each individual

Sends personalized messages based on customer data.

Reference database for email delivery

Allows emails to pull data directly from the customer database for personalization.

Web questionnaire

Create and manage online surveys.

Unlimited email delivery (based on list size pricing)

Allows sending many emails without per-email charges.

Unlimited survey responses

No limit on the number of survey submissions.

Customer information management (adding, editing, deleting)

Basic CRUD (Create, Read, Update, Delete) operations for customer data.

Secure cloud environment

Manages customer information securely in the cloud.

Automatic data storage (from registration forms)

Registration data automatically populates the database.

Overwriting with new address data

Automatically updates customer address information upon change.

Bulk import and export of customer information

Allows for large-scale data transfers.

Pre-registered database item templates

Includes common fields like name, phone number, email address for easy setup.

Customizable database items

Users can add and edit database items, and register them as their own templates.

Multiple form design templates (Japanese/English)

Provides ready-made templates for creating web forms.

Responsive design for forms

Forms automatically optimize for PC and smartphone display.

Custom CSS for forms

Allows advanced users to freely design forms using CSS.

Detailed segmented e-mails

Delivers emails based on specific conditions like gender, age, region, and past responses.

Conditional content blocks in emails

Allows different content sections within an email to be displayed based on conditions.

Conditional subject lines

Apply conditions to email subject lines to increase open rates.

Step email delivery function (standard)

Automatically sends emails at preset intervals based on customer actions or specific dates (e.g., birthdays).

Conversion analysis function

Tracks whether emails contribute to achieving final goals like product purchases or document requests.

Open rate and click-through rate tracking

Monitors email engagement metrics.

Detailed click tracking

Shows which customer, when, and which URL they clicked.

High-speed email delivery

Industry-leading delivery speed (over 10 million emails per hour).

Appropriate screenings (for high deliverability)

Ensures service quality by screening users.

Server and line scaling

Increases infrastructure as needed to maintain high-speed delivery.

High-precision error handling

Manages email delivery errors effectively.

Avoids mobile carrier blocks

Ensures deliverability to mobile devices.

Web questionnaire template (PC/mobile)

Provides pre-designed templates for surveys.

Multi-page web questionnaires

Supports surveys spanning multiple pages.

Conditional branching in surveys

Allows questions to change based on previous answers.

Real-time survey aggregation and analysis

Displays results immediately and performs cross-tabulation easily.

Database-linked surveys (optional)

Allows members to log in and take surveys without re-entering personal information.

Campaign acceptance forms

Creates forms for users to apply for campaigns.

Real-time campaign application status

Monitors campaign participation in real-time.

CSV data download for campaigns

Exports detailed campaign applicant data.

Automated campaign public/end settings

Schedules when campaigns go live and end.

Campaign applicant number limits

Sets limits on the number of participants.

LINE targeting delivery

Sends LINE messages to specific segments.

LINE follow-up delivery

Automates follow-up messages via LINE.

LINE trigger delivery

Sends LINE messages based on specific actions.

LINE item insertion (name, attributes)

Personalizes LINE messages with user data.

Multiple LINE formats (text, images, stamps, carousel)

Supports various content types for LINE.

LINE delivery log CSV download

Exports LINE message delivery logs.

SMS one-to-one (segment) delivery

Sends personalized SMS messages to specific segments.

SMS item insertion (name, attributes)

Personalizes SMS messages.

SMS click-through rate/conversion rate analysis

Tracks engagement and goal achievement for SMS messages.

SMS delivery log CSV download

Exports SMS message delivery logs.

External system linkage (option)

Automatically links with core business systems and transaction data.

Security (SSL, firewall, system configuration)

Encrypts communications and prevents unauthorized intrusions.

Two-factor authentication (smartphone app one-time password)

Adds an extra layer of login security.

IP address login restriction

Limits access to specific IP addresses.

Login history confirmation

Users can review their own login activity.

Fine-grained authority management

Detailed control over user permissions.

Approval flow settings

Configures processes for approval.

Highly secure data center

Servers located in data centers with backup power and 24/7 monitoring.

Annual third-party vulnerability diagnostics

Regular security assessments by external experts.

Privacy Mark certification

Adheres to Japanese standards for personal information handling.

ISO/IEC27001 and ISO/IEC27017 certification

International standards for information security management systems and cloud security.

Free phone and email support (unlimited use)

Comprehensive and unlimited support for all plan sizes.

Complete manuals and FAQ sites

Provides self-help resources with searchable knowledge base.

Face-to-face and online one-on-one operation support (free)

Personalized training and assistance for setup and daily usage.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Monthly
JPY 160/mo
billed monthly

Countries & Languages

1
Countries served
2
Interface languages
1
Billing currencies

Available in

Japanese

Interface languages

EnglishJapanese

Billing currencies

🇯🇵JPY

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