WEBCAS CRM is a cloud-based marketing platform from WOW WORLD that supports customer database management, web registration form creation, email distribution, SMS messaging, and web survey creation. It combines database creation, customer management, and registration form creation so users can efficiently manage their customer interactions. With over 10,000 companies having adopted it over the past 20 years, WEBCAS CRM has a proven track record in improving marketing efforts. The platform provides features such as document download capabilities, extensive implementation history, and reliable customer management tools. Key capabilities: customer database creation web registration form creation email distribution SMS messaging web survey creation Best for: businesses that need comprehensive customer management solutions.
WEBCAS CRM by WOW WORLD Inc. is a highly specialized cloud-based marketing CRM designed with a strong emphasis on reliable customer communication and targeted outreach. Having matured over more than two decades of experience in email deliverability and marketing systems, it brings to the table a level of email performance and personalization that is rare even among globally recognized CRM platforms. At its core, WEBCAS CRM caters to businesses that prioritize not just mass communication but meaningful, data-driven, one-to-one interactions. Its design reflects a clear intention: to help organizations move beyond generic campaigns and instead cultivate relationships through segmented, personalized messaging across multiple channels like email, LINE, and SMS. The system's strength is deeply embedded in its functional design. WEBCAS CRM allows users to build and manage customer databases securely in the cloud, complete with data import/export capabilities, search, edit, and automatic form-based data updates. Email marketing capabilities are among the most sophisticated in the industry, with conditional content blocks—even within subject lines—tailored to segmented lists based on demographics, behaviors, or other relevant attributes.
WEBCAS CRM uniquely combines robust customer database creation and management with seamless multi-channel communication capabilities, including email, SMS, and LINE distribution. This allows for optimally tailored individual communication based on the latest customer information and responses, all from a centralized platform.
The software excels at enabling highly personalized "one-to-one" email delivery. It allows for detailed segmentation based on various customer data (gender, age, region, past email/survey responses) and supports conditional content blocks, even in subject lines, to maximize engagement and open rates.
WEBCAS CRM includes a standard function for step emails, allowing automatic delivery of emails at preset intervals based on customer actions (e.g., after registration). This feature is crucial for nurturing customers, promoting purchases, and improving satisfaction through automated communication scenarios.
Users can easily create various web forms (e.g., member registration, password reset, information change, surveys) using multiple templates that support responsive design for PC and smartphone optimization. This facilitates effective lead collection and customer feedback gathering without requiring HTML/CSS expertise.
Backed by over 20 years of experience in email delivery systems for major companies, WEBCAS CRM boasts the industry's highest email delivery speed (over 10 million emails per hour) with robust measures to avoid carrier blocks. This is complemented by top-tier security, including SSL encryption, two-factor authentication, IP login restrictions, detailed access management, and annual third-party vulnerability diagnostics.
The platform allows for easy building, searching, editing, importing, and exporting of customer data in a secure cloud environment. Importantly, it offers optional linkage with external core systems and transaction data, enabling advanced one-to-one marketing and a unified view of customer interactions across different platforms.
Easily build and manage a centralized CRM platform for customer information.
Create various web forms for member and email newsletter registrations, password resets, and information changes.
Send emails, including one-to-one segmented emails, step emails, and transactional emails.
Create web questionnaires and campaign forms for collecting customer feedback and running promotions.
Send targeted LINE messages to segmented audiences.
Send short message service (SMS) messages for critical communications, with high delivery rates.
A web-based service for marketing activities.
Sends personalized messages based on customer data.
Allows emails to pull data directly from the customer database for personalization.
Create and manage online surveys.
Allows sending many emails without per-email charges.
No limit on the number of survey submissions.
Basic CRUD (Create, Read, Update, Delete) operations for customer data.
Manages customer information securely in the cloud.
Registration data automatically populates the database.
Automatically updates customer address information upon change.
Allows for large-scale data transfers.
Includes common fields like name, phone number, email address for easy setup.
Users can add and edit database items, and register them as their own templates.
Provides ready-made templates for creating web forms.
Forms automatically optimize for PC and smartphone display.
Allows advanced users to freely design forms using CSS.
Delivers emails based on specific conditions like gender, age, region, and past responses.
Allows different content sections within an email to be displayed based on conditions.
Apply conditions to email subject lines to increase open rates.
Automatically sends emails at preset intervals based on customer actions or specific dates (e.g., birthdays).
Tracks whether emails contribute to achieving final goals like product purchases or document requests.
Monitors email engagement metrics.
Shows which customer, when, and which URL they clicked.
Industry-leading delivery speed (over 10 million emails per hour).
Ensures service quality by screening users.
Increases infrastructure as needed to maintain high-speed delivery.
Manages email delivery errors effectively.
Ensures deliverability to mobile devices.
Provides pre-designed templates for surveys.
Supports surveys spanning multiple pages.
Allows questions to change based on previous answers.
Displays results immediately and performs cross-tabulation easily.
Allows members to log in and take surveys without re-entering personal information.
Creates forms for users to apply for campaigns.
Monitors campaign participation in real-time.
Exports detailed campaign applicant data.
Schedules when campaigns go live and end.
Sets limits on the number of participants.
Sends LINE messages to specific segments.
Automates follow-up messages via LINE.
Sends LINE messages based on specific actions.
Personalizes LINE messages with user data.
Supports various content types for LINE.
Exports LINE message delivery logs.
Sends personalized SMS messages to specific segments.
Personalizes SMS messages.
Tracks engagement and goal achievement for SMS messages.
Exports SMS message delivery logs.
Automatically links with core business systems and transaction data.
Encrypts communications and prevents unauthorized intrusions.
Adds an extra layer of login security.
Limits access to specific IP addresses.
Users can review their own login activity.
Detailed control over user permissions.
Configures processes for approval.
Servers located in data centers with backup power and 24/7 monitoring.
Regular security assessments by external experts.
Adheres to Japanese standards for personal information handling.
International standards for information security management systems and cloud security.
Comprehensive and unlimited support for all plan sizes.
Provides self-help resources with searchable knowledge base.
Personalized training and assistance for setup and daily usage.
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WEBCAS CRM is a cloud-based marketing platform from WOW WORLD that supports customer database management, web registration form creation, email distribution, SMS messaging, and web survey creation. It combines database creation, customer management, and registration form creation so users can efficiently manage their customer interactions. With over 10,000 companies having adopted it over the past 20 years, WEBCAS CRM has a proven track record in improving marketing efforts. The platform provides features such as document download capabilities, extensive implementation history, and reliable customer management tools. Key capabilities: customer database creation web registration form creation email distribution SMS messaging web survey creation Best for: businesses that need comprehensive customer management solutions.
Does WEBCAS CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
N/A
JPY (¥)
Contact
03-6387-8080Unleashified is a software platform from GFA Technologies that provides capable, flexible solutions for every…
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Skynamo is a sales management software from Skynamo that supports field sales teams in managing…
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