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WEBCAS mailcenter

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Software Status:Active

About WEBCAS mailcenter

WEBCAS mailcenter is an inquiry email sharing system from WOW WORLD Inc. that helps manage incoming emails and inquiries from forms on a server. It provides features such as centralized management, intuitive interfaces, and customizable templates so that users can prevent duplicate responses and oversight in handling inquiries. This system is designed for easy employee onboarding, reducing training costs. It is particularly suitable for organizations dealing with a high volume of inquiries, including large enterprises and public institutions, focusing on security and customization. Key capabilities: centralized email management intuitive user interface customizable templates support for forms and surveys suitable for large organizations Best for: organizations that need efficient handling of customer inquiries.

WEBCAS mailcenter Details

Vendor
WOW WORLD Inc.
Year Launched
2004
Location
2-2-2 Uchisaiwaicho, Chiyoda-ku, Tokyo 100-0011, Japan
Deployment
cloud, on premise
Training Options
Countries Served
Japan
Languages
Japanese, English
Users
Large companies, government agencies, information and communication, human resources, education, service industry, media, entertainment companies.
Industries Served
retail, government, media, education, IT services, customer support
Tags
Email Management, Customer Support, Shared Inbox, B2B, On-Premise, Cloud, Multilingual.

WEBCAS mailcenter's In-App Market Place

Does WEBCAS mailcenter have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

JPY (¥)

Pros & Cons

  • The software's interface is similar to a standard email client, making it intuitive and easy for new users to adopt quickly.
  • It effectively prevents response errors and delays by allowing multiple people to manage a shared inbox.
  • The detailed reporting features help companies analyze and improve their customer support operations and efficiency.
  • The approval workflow ensures a consistent quality in all email responses sent to customers.
  • It is highly customizable and offers strong security features for managing customer information.
  • The official website and product information are primarily in Japanese, which may limit its use for non-Japanese speakers.
  • Pricing for various plans is not clearly stated on the main page and requires consulting the dedicated pricing page.
  • Information about the company's social media presence and online community is not available.
  • The learning curve for setting up complex approval workflows and integrations may require external assistance.

WEBCAS mailcenter's Support Options

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