WebToq logo

WebToq

by PointerTop · Since 2016
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorPointerTop
Year launched2016
StatusActive
Location15333 N Pima Rd, 305, Scottsdale, AZ 85260, US
Countries servedGlobal
Languages9
Integrations
Free tier
Free trial
Contact sales

About WebToq

WebToq is a web filtering software from PointerTop that helps manage online content access. It provides page blocking, availability monitoring, and reporting tools so organizations can maintain a safe browsing environment. This software is designed to assist administrators in ensuring compliance with internet usage policies, monitoring user activity, and blocking inappropriate content. WebToq also supports customizable filtering options to suit different organizational needs. Key capabilities: page blocking availability monitoring reporting tools customizable filtering options user activity tracking Best for: organizations that need to control internet access and ensure compliance with internal policies.

WebToq by PointerTop is a powerful conversational marketing platform designed to transform static websites into interactive digital storefronts. By enabling real-time communication between website visitors and customer-facing teams through video, audio, chat, and screen sharing, it brings a human touch to the online customer journey. The platform is tailored to boost engagement, enhance customer satisfaction, and convert passive visitors into active buyers. Its all-in-one toolkit includes key features such as co-browsing, live chat, intelligent agent routing, customer engagement analytics, and session recordings. The user interface of WebToq is intuitive and purposefully designed for simplicity and efficiency. Agents benefit from a clean dashboard that provides an organized view of live visitors, current interactions, and historical conversation data. Notifications are delivered in real time, ensuring quick responses and smooth communication. For website visitors, the pop-up engagement tool is non-intrusive yet highly responsive, offering multiple communication options. A standout feature is the seamless navigation that allows agents to co-browse with visitors—guiding them through forms, product pages, or service options without any downloads or external plugins.

Pros & Cons

What users like
  • +Comprehensive Toolset: Provides agents with a wide array of integrated tools accessible during calls, including sales material sharing, presentations, quotes, e-signing, video, chat, and more.
  • +Unified Communications: Consolidates multiple communication channels (phone, fax, text, web conferencing, chat, social media messaging) into a single platform and application.
  • +Cost Savings: Aims to reduce servicing costs by enabling agents to resolve issues and close sales faster.
  • +Increased Sales & Branding: Designed to boost conversion rates and allow companies to create a distinct, branded service experience.
  • +Transparent Pricing: Provides clear monthly and annual pricing tiers upfront, including what features are included in each plan.
  • +Streamlined IT: Consolidates communications services with one provider and bill.
What users flag
  • Performance Claims are Vendor Stats: The specific percentage improvements and conversion boosts cited are marketing claims from the vendor and actual results may vary.
  • Activation Fees: Higher-tier monthly plans (LIVE iVOIP, LIVE Omnichannel) require activation fees.
  • Information Currency: The copyright date is 2022, suggesting the information, particularly pricing, might be slightly outdated.
  • Limited Integration Detail: While integrations are mentioned, the complexity or cost of integrating with other specific business systems (beyond communication channels) is not fully detailed.

Features

Key features

Unified Communications (WebToq VOICE)
Integrates essential in/outbound communication tools like VOIP phone calls, web fax, business texting, and web conferencing into a single application.
Interactive Multimedia Integration (WebToq LIVE)
Embeds interactive marketing content and remote support tools directly into phone calls or text conversations via a shared browser session link.
Remote Sales & Service Tools
Provides agents with one-click access to share marketing materials, deliver presentations, create custom quotes, and facilitate e-signing of contracts during live interactions.

Additional features

VOIP Telephony
Core internet-based phone service.
Web Fax
Capability to send and receive faxes over the internet.
Business Texting
Allows agents to send and receive text messages for business purposes.
Web Conferencing
Supports online meetings or presentations.
Auto Attendants
Automated system for routing incoming calls.
Single Application Access
All communication tools available within one app on desktop phones, PCs, or mobile phones.
Video Phone
Communicate with customers via video calls.
Chat
Text-based communication with customers.
In-web Phone
Make and receive calls directly within a web browser.
One-click Sales Materials
Agents can instantly send pre-loaded flyers, brochures, demo videos, etc.
Presentations
Share and control presentations during a call.
Custom Quotes
Generate and review personalized quotes with the customer in real-time.
eSigned Contracts
Pull up, get electronically signed, and deliver contracts instantly.
Whiteboards
Interactive whiteboard feature for collaboration.
Questionnaires
Use digital forms for collecting customer information.
File Sharing
Share documents and files with the customer.
Web Sharing
Share websites or specific web pages.
Interactive Multimedia Sessions
Launches a browser session link for the customer to view shared content.
Integration of Inbound Digital Communications
Consolidates web chat and Facebook Messenger into the platform.
Interactive Multimedia Remote Support Tools
Agent access to videos, images, file sharing, website sharing, quotes, scheduling, presentations, and eSigning for support tasks.
Omnichannel Web Sessions
Ability to transfer interactive sessions between agents or house multiple portals.
Agent Seat
User license for agents using the platform.
Supervisor Seat
User license for supervisors managing agents.
Website Channel
Integration capability for a company's website.
Facebook Integration
Connects with Facebook messaging.
Whatsapp Integration
Connects with Whatsapp messaging.
Chatbot
Includes a virtual assistant or automated chat function.
Pre-loaded Company Content
Company-specific materials are available for agents to send.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Live Premium

USD 25.95

Live Professional

USD 55.95

Live Premium

USD 69.95

Countries & Languages

Global
Countries served
9
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanPortugueseItalianDutchChineseJapanese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR

No reviews yet

Be the first to drop a review

Alternatives to WebToq

Rival  logo

Rival

Rival integrates mobile-first, chat-style surveys with video feedback to collect authentic customer insights through engaging,…

Yalo logo

Yalo

Yalo is a conversational commerce platform from Yalochat that facilitates businesses in engaging customers through…

B

b

B is a software platform from Whatfix [designed to facilitate digital adoption solutions]. It provides…

Spectrm logo

Spectrm

Spectrm is a conversational marketing automation platform from Spectrm that helps consumer marketers grow revenue…

S

Sonero

Sonero is a biometric software platform from SecuGen that provides secure identity verification. It combines…

Sofia Pulse logo

Sofia Pulse

Sofia Pulse is an AI-powered ad studio from SofiaPulse Robots that provides an effortless white-glove…

Often compared with WebToq

Compare any two tools →
Rival  logo
Rival
Conversational Marketing Platform
0.0
Yalo logo
Yalo
Conversational Marketing Platform
0.0
B
b
Conversational Marketing Platform
0.0
Spectrm logo
Spectrm
Conversational Marketing Platform
0.0