About WeHelp
WeHelp is a NPS® software from WeHelp that helps monitor the Net Promoter Score® in real-time. It provides features such as data collection through SMS and Email, integrations with other tools, and user-friendly interfaces so companies can better understand their customers and employees. With a focus on comprehensive feedback, WeHelp allows businesses to gather and analyze customer sentiments effectively. The platform also emphasizes privacy, adhering to GDPR regulations, while offering a straightforward user use. Key capabilities: real-time NPS® tracking customer feedback analysis integration options GDPR compliance user-friendly design Best for: businesses that need to monitor and improve customer satisfaction continuously.
WeHelp emerges as a purpose-built NPS® software platform dedicated to helping organizations harness the power of feedback to improve both customer and employee experiences. Its core value proposition lies in enabling companies to go beyond surface-level scoring by uncovering the "why" behind the data, thereby transforming passive insights into proactive strategies. The platform is known for its user-friendly design, and although specific UI aesthetics aren't deeply detailed, it’s clear from testimonials and feature descriptions that WeHelp prioritizes simplicity, ease of setup, and efficient navigation. The customization options, such as inserting logos and banners into surveys, add a layer of personalization that reflects the brand identity and encourages response rates. Functionally, WeHelp delivers on several fronts. It excels in the automation and management of the feedback loop—an essential but often manually intensive process in other platforms. One of its standout tools is the “Root Cause Interview” or “Closing the Feedback Cycle,” where users can automatically or manually follow up with respondents based on their scores to dig deeper into the reasons for their sentiment.
Pros & Cons
- +Easy integration, configuration, and usability.
- +Helps businesses make strategic decisions based on customer feedback.
- +Strong customer engagement and intuitive interface.
- +Allows tracking of customer satisfaction and organizing responses with tags.
- +Excellent customer support and service efficiency.
- +Cost-effective with a strong value proposition for the fitness market.
- +Ability to identify promoter customers and improve loyalty strategies.
- −Could improve automation integrations with other systems.
- −Lacks ranking functionality for organizing customer satisfaction data.
- −Formatting issues in email reports (paragraphs and spacing changes).
- −Payments are in dollars, which may not be ideal for all users.
Features
Key features
- Integrated NPS® Software (Customer and Employee Focus)
- WeHelp provides a dedicated NPS® tool that measures both customer satisfaction (NPS) and employee satisfaction (eNPS).
- Omnichannel Survey Distribution
- The platform offers diverse channels for survey distribution, including email, SMS, website widgets, and direct links for social media or chats.
- Automated "Closing the Feedback Cycle" / Root Cause Interview
- WeHelp automates the process of engaging with customers based on pre-defined triggers after they provide a score, aiming to understand the reasons behind their feedback.
- Dashboard TV for Real-time Performance Tracking
- A unique feature allowing businesses to display NPS® performance in real-time on a TV screen.
- Proactive Support and Guidance ("WeHelp")
- The company actively monitors survey performance for problems and proactively contacts users with recommended solutions.
Additional features
- NPS® Software
- A dedicated tool for measuring Net Promoter Score (NPS) for customers.
- eNPS (Employee NPS)
- Functionality to measure employee satisfaction through surveys.
- Email Surveys
- Allows sending satisfaction surveys to customer email bases.
- SMS Surveys
- Enables sending surveys via SMS, useful when customer emails are unavailable.
- Shipping Automation
- Plans daily mailings and monitors NPS® automatically, likely referring to automated survey distribution schedules.
- Widget
- Provides a customizable widget to embed surveys directly into software or websites for instant feedback.
- Touchpoints Tracking
- Helps understand how customers interact with products or services at various interaction points (e.g., phone, e-commerce, front desk).
- Link Sharing
- Allows sharing survey links across websites, emails, chats, social media, and other platforms.
- NPS® Collaborators
- Supports improving relationships with employees and suppliers through feedback.
- Dashboard TV
- Displays real-time NPS® tracking and segmented reports on a TV screen for team motivation and visibility.
- "Closing the Feedback Cycle" / Root Cause Interview
- A tool to automatically or manually interact with customers after they provide a score to understand the underlying reasons.
- Personalized Satisfaction Surveys
- Enables creation of customized surveys with logo, banner, and message adaptations for different business units or customer journeys.
- Detailed Segmented Reports
- Generates reports broken down by various criteria like seniority, position, gender, and age (for eNPS) or other relevant segments.
- Real-time Qualitative Feedback
- Gathers immediate qualitative insights from customer responses.
- Identify Critical Issues
- Helps detect and address the most critical problems before they escalate.
- Automated Interaction Triggers
- Allows setting up rules for automatic responses to customer feedback.
- Manual Interaction Tool
- Provides a platform for human agents to manually interact with customers.
Pricing
Monthly plans
Business
USD 19
Business
USD 49
Countries & Languages
Available in
Interface languages
Billing currencies
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About WeHelp
WeHelp is a NPS® software from WeHelp that helps monitor the Net Promoter Score® in real-time. It provides features such as data collection through SMS and Email, integrations with other tools, and user-friendly interfaces so companies can better understand their customers and employees. With a focus on comprehensive feedback, WeHelp allows businesses to gather and analyze customer sentiments effectively. The platform also emphasizes privacy, adhering to GDPR regulations, while offering a straightforward user use. Key capabilities: real-time NPS® tracking customer feedback analysis integration options GDPR compliance user-friendly design Best for: businesses that need to monitor and improve customer satisfaction continuously.
WeHelp Details
WeHelp's In-App Market Place
Does WeHelp have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Business
USD 19
Business
USD 49
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Easy integration, configuration, and usability.
- Helps businesses make strategic decisions based on customer feedback.
- Strong customer engagement and intuitive interface.
- Allows tracking of customer satisfaction and organizing responses with tags.
- Excellent customer support and service efficiency.
- Cost-effective with a strong value proposition for the fitness market.
- Ability to identify promoter customers and improve loyalty strategies.
- Could improve automation integrations with other systems.
- Lacks ranking functionality for organizing customer satisfaction data.
- Formatting issues in email reports (paragraphs and spacing changes).
- Payments are in dollars, which may not be ideal for all users.
WeHelp's Support Options
Contact
+1 (321) 348-6878WeHelp's Alternatives
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