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WheelQ

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Software Status:Active

About WheelQ

WheelQ is a customer feedback software from WheelQ that brings customer insights together and analyzes them with AI. It provides wellbeing services counties, real estate and housing insights, customer use analysis, and employee use metrics so businesses can drive meaningful action based on data. This platform helps organizations understand the real impact of customer use by consolidating voice-of-the-customer data into one accessible location. With its advanced AI capabilities, WheelQ enables users to uncover actionable insights, facilitating improved customer service and overall satisfaction. Key capabilities: customer feedback analysis AI-driven insights action-oriented reporting wellbeing services employee engagement tools Best for: businesses that need to understand and improve their customer use.

WheelQ Details

Vendor
WheelQ
Year Launched
2013
Location
Mikonkatu 9 00100 Helsinki
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Finnish
Users
Leadership, Team Leaders, Employees, CRM Managers, Customer Experience Specialists, Business Strategists, IT Administrators, Helpdesk Staff
Industries Served
Real Estate, SaaS, Customer Experience Management, Technology, CRM Software, Property Management, Digital Services, Data Analytics, Enterprise Solutions
Tags
Customer Engagement, Customer Experience, Customer Satisfaction, Natural Language Processing (NLP), Speech Analytics

WheelQ's In-App Market Place

Does WheelQ have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (C$), AUD (A$), CHF (CHF), INR (₹), CNY (¥), RUB (₽)

Pros & Cons

  • Customer-Centric Approach: Emphasizes placing customer needs and understanding at the core of business strategy, involving the entire organization.
  • Real-time Insights: Provides continuous, real-time assessments to ensure customer satisfaction and enable quick reactions to changes.
  • Actionable & Refined Data: Offers vital, in-depth descriptive information, refined by role and person, to support better decision-making and identify strengths/weaknesses.
  • No Pricing Information: The website does not provide any pricing details, requiring direct contact for a quote.
  • Employee Adoption Dependent: While aiming to enhance employee experience, the success of getting "everyone involved" in customer understanding relies on successful change management and user adoption within the client organization.
  • Limited Public Reviews/Case Studies: While one testimonial is present, there aren't many publicly accessible detailed case studies or broader customer reviews to further validate its claims and performance.

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