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Wisely

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Software Status:Active

About Wisely

Wisely is a restaurant management software from Wisely that improves the customer use to drive profit. It combines features like waitlist management, reservations, table and order management, and customer relationship management so that operators can better recognize and engage with their customers. The platform helps restaurants learn about regulars before they arrive, quote accurate wait times, and coordinate efficient pick-up processes. It also captures data from 100% of customers, including non-loyalty patrons, and allows for easy customer segmentation and targeting for marketing purposes. Key capabilities: waitlist management reservations table management order management CRM Best for: restaurant operators that need to improve customer engagement and simplify operations.

Wisely Details

Vendor
Wisely
Year Launched
2013
Location
One World Trade Center Floor 82 New York, NY 10007
Deployment
cloud
Training Options
documentation, videos, live online, demo
Countries Served
All Countries
Languages
English, Spanish, Chinese, French, German, Italian, Portuguese, Japanese, Korean, Russian, Dutch, Swedish, Danish
Users
Restaurant Executives, Marketing Managers, Operations Managers, Front-of-House Staff (e.g., Hosts), IT Professionals, Data Analysts, Customer Experience Managers
Industries Served
Fast-Casual Restaurants, Full-Service Restaurants, Fine Dining Establishments, Restaurant Chains and Franchises, Hospitality Groups, Food & Beverage Enterprises, Quick Service Restaurants
Tags
CRM, Wisely

Wisely's In-App Market Place

Does Wisely have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD ($), CAD ($), JPY (¥), CNY (¥), INR (₹), BRL (R$), RUB (₽), MXN ($), KRW (₩)

Pros & Cons

  • User-Friendly & Simple Interface – Minimal training required for employees to use basic features.
  • Effective Reservation & Waitlist Management – Helps restaurants streamline scheduling.
  • Integration with POS Systems – Enables smooth data tracking and table management.
  • Strong Customer Support – Quick and efficient issue resolution.
  • Comprehensive Email Marketing Automation – Customizable fields and event-triggered actions improve customer engagement.
  • Sales Forecasting & Marketing Tools – Helps businesses optimize labor and track email marketing conversions.
  • Screen Size Limitations – Small iPads may restrict visibility, requiring a full-screen view option.
  • Lack of Direct Store Hour Management – Users must rely on support for schedule changes.
  • Reservation Deposit Feature Missing – No built-in option to charge refundable deposits.
  • Non-Intuitive Backend Programming – Reservation setup could be made easier.
  • Steep Learning Curve for Advanced Marketing Features – Some users may require training to fully utilize automation tools.

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