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About Wizper

Wizper is a customer use software from Wizper System that provides a complete view of customer interactions. It combines Mystery Shoppers, Voice of Customer, and online data to help businesses understand their customer use better. By integrating various methodologies, Wizper allows organizations to gain insights from different perspectives, enabling them to identify areas for improvement. The platform supports features such as Hexia.voc, Hexia.missions, Hexia.local, Core Capabilities, and Hexia Pro, which facilitate a comprehensive analysis of customer feedback and behaviors. With these tools, users can make data-driven decisions to improve their service delivery. Key capabilities: Hexia.voc Hexia.missions Hexia.local Core Capabilities Hexia Pro Best for: businesses that need in-depth customer use analysis.

Wizper Details

Vendor
Wizper System
Year Launched
2016
Location
Lanla Head Office 2060 Peel Street, Suite 902, Montreal, QC H3A 0J1 lanla.com
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic
Users
Manager, Customer Service Representative, Marketing Analyst, Sales Executive
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Telecom
Tags
Customer Experience, Customer Satisfaction, Feedback Management, Customer Engagement, Customer Service, Mobile App, Ratings and Reviews, Real-time Feedback, Customer Relations.

Wizper's In-App Market Place

Does Wizper have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), INR (₹), BRL (R$), RUB (₽), HKD (HK$), NOK (kr), MXN (Mex$), ZAR (R), TRY (₺), AED (د.إ), SAR (﷼), QAR (ر.ق), THB (฿), MYR (RM), IDR (Rp), PHP (₱), VND (₫), PLN (zł), ILS (₪), DKK (kr), HUF (Ft), CZK (Kč), CLP (CLP$), COP (Col$), ARS (AR$), TWD (NT$), SGD (S$), KWD (د.ك), RON (RON), COP (COP$), PEN (S/), CRC (₡), UAH (₴), HRK (kn), BGN (лв), GEL (₾), KZT (₸), UZS (лв), KHR (៛)

Pros & Cons

  • Provides real-time customer feedback
  • Allows businesses to address customer complaints and issues promptly
  • Helps improve overall customer satisfaction and loyalty
  • Offers insights into customer preferences and behavior
  • Streamlines the customer experience management process
  • Enhances communication between businesses and customers
  • Limited customizability of feedback forms
  • User interface can be confusing for some users
  • Can be costly for small businesses with limited budgets
  • Lack of integration with popular CRM systems
  • Limited reporting and analytics features compared to other similar software

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