About XD.COMMERCE
XD.COMMERCE is an eCommerce marketing platform from Tribeck that supports various online merchandise initiatives. It combines customer use (CX) consulting capabilities, website management, and customer relationship management (CRM) to facilitate comprehensive oversight of marketing activities. This platform helps businesses use data to improve their marketing efforts and improve customer engagement. XD.COMMERCE is developed to be user-friendly, allowing businesses to experiment and realize impactful results effectively. Key capabilities: MA and CRM integration customer analytics event management content resources consultancy support Best for: businesses looking to consolidate their marketing strategies and improve their online presence.
XD.COMMERCE is an all-in-one marketing automation and CRM platform tailored for e-commerce businesses seeking to improve customer lifetime value and retention. Its core strength is integrating behavioral analysis, customer segmentation, and multi-channel communication, enabling companies to implement personalized marketing strategies efficiently. The platform’s design emphasizes ease of implementation and user-friendliness, allowing teams to quickly utilize its features for effective customer engagement across channels like LINE, SMS, email, and web push notifications. This flexibility helps businesses target specific customer segments with tailored messages that increase engagement, reduce cart abandonment, and foster loyalty. The user interface is intuitive, providing consolidated dashboards that display behavioral logs, customer profiles, and campaign management tools. It supports real-time analytics, enabling businesses to monitor ongoing campaigns, identify trends, and adjust strategies swiftly. Its compatibility with various devices and systems, including SDKs for mobile app tracking, ensures comprehensive behavioral tracking from multiple touchpoints. Integration capabilities with e-commerce platforms like Shopify and existing customer systems make it easy to deploy and scale, while API support enables further customization and system linkage.
Pros & Cons
- +Easy to implement and use
- +Supports multiple engagement channels (LINE, SMS, email, web push)
- +Automates customer segmentation and trigger-based marketing
- +Integrates well with existing systems like Shopify and CRM tools
- +Provides detailed behavioral analytics for personalized marketing
- −Pricing details might vary and may require negotiation for larger scales
- −Advanced features may require technical knowledge for setup
- −Limited information on available mini apps and additional integrations
- −Focused mainly on e-commerce; less suited for service-based industries
- −May involve ongoing costs depending on data storage and campaign volume
Features
Key features
- 1. Automatic Member Segmentation
- Segments customers automatically by analyzing behavioral logs and CPM analysis, enabling highly targeted marketing campaigns.
- 2. Multi-Channel Engagement
- Supports communication through email, LINE, SMS, and other channels to reach customers effectively wherever they are.
- 3. Trigger-Based Actions
- Automates customer engagement by setting triggers based on behaviors and attributes, such as cart abandonment or product views.
- 4. Customer Behavior Analysis
- Tracks detailed customer journeys, including page views, products viewed, purchase history, and cart activity, for deep insights.
- 5. Behavioral and Attribute-Based Recommendations
- Analyzes online behaviors and product interests to generate ranked suggestions tailored against customer attributes.
- 6. External System Integration
- Connects with existing systems like email distribution and CRM, enabling seamless retention measures.
- 7. Multi-Device Tracking
- Uses SDKs to recognize users across multiple devices and platforms, creating a unified customer profile.
Additional features
- 1. Behavior Log Analysis
- Analyzes logs of customer actions across web and apps to identify patterns.
- 2. Customer Portfolio Management
- Manages customer segments with tailored tactics based on behavioural and transaction data.
- 3. Trigger Creation & Automation
- Sets up predefined and custom triggers for personalized actions to increase engagement.
- 4. Channel Flexibility
- Uses various communication channels based on customer preferences and behaviors.
- 5. Purchase & Cart Abandonment Recovery
- Targets users based on shopping behaviors, such as cart abandonment, with specific follow-ups.
- 6. User Journey Visualization
- Tracks detailed paths users take on the website, from landing to purchase or exit.
- 7. Real-Time Campaign Adjustment
- Enables quick adjustments based on initial responses and ongoing analytics.
- 8. External API Integration
- Supports integration with third-party tools for extended functionality.
- 9. Data Storage & Log Analytics
- Records and analyzes logs for customer activity, providing historical data insights.
- 10. Campaign Effectiveness Measurement
- Measures ROI, click rates, and conversion rates of marketing efforts for continuous improvement.
Pricing
Monthly plans
Log Storage
JPY 6,000
Free
JPY 48,000
Countries & Languages
Available in
Interface languages
Billing currencies
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About XD.COMMERCE
XD.COMMERCE is an eCommerce marketing platform from Tribeck that supports various online merchandise initiatives. It combines customer use (CX) consulting capabilities, website management, and customer relationship management (CRM) to facilitate comprehensive oversight of marketing activities. This platform helps businesses use data to improve their marketing efforts and improve customer engagement. XD.COMMERCE is developed to be user-friendly, allowing businesses to experiment and realize impactful results effectively. Key capabilities: MA and CRM integration customer analytics event management content resources consultancy support Best for: businesses looking to consolidate their marketing strategies and improve their online presence.
XD.COMMERCE Details
XD.COMMERCE's In-App Market Place
Does XD.COMMERCE have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Log Storage
JPY 6,000
Free
JPY 48,000
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF, CNY (¥), SEK (kr), NOK (kr), DKK (kr)
Pros & Cons
- Easy to implement and use
- Supports multiple engagement channels (LINE, SMS, email, web push)
- Automates customer segmentation and trigger-based marketing
- Integrates well with existing systems like Shopify and CRM tools
- Provides detailed behavioral analytics for personalized marketing
- Pricing details might vary and may require negotiation for larger scales
- Advanced features may require technical knowledge for setup
- Limited information on available mini apps and additional integrations
- Focused mainly on e-commerce; less suited for service-based industries
- May involve ongoing costs depending on data storage and campaign volume
XD.COMMERCE's Support Options
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