Yunique

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Software Status:N/A

About Yunique

Yunique is a customer service management software from Opens Tecnologia that helps monitor real-time operations. It provides features such as real-time customer service tracking, performance monitoring, and customer satisfaction measurement so users can maintain effective service delivery. With Yunique, businesses can keep an eye on service interactions and make informed adjustments as needed. The software supports various metrics to ensure that customer satisfaction is prioritized while addressing performance issues promptly. Key capabilities: real-time tracking performance analytics customer feedback tools reporting dashboards integration with existing systems Best for: customer service managers that need to oversee and improve their team's performance.

Yunique Details

Vendor

Opens Tecnologia

Year Launched

Location

Gerber Technology 24 Industrial Park Road West Tolland, Connecticut 06084 United States

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Dutch, Chinese, Japanese, Korean, Portuguese, Russian, Arabic, Turkish

Users

Channel Managers, Marketing Managers, Customer Service Representatives, Sales Representatives.

Industries Served

Channel Management, Conversational Marketing Platform, Conversational AI Platform, Customer Communications Management, Customer Engagement, Customer Experience, Live Chat, Sales Engagement Platform

Yunique's In-App Market Place

Does Yunique have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Conversica: AI-powered virtual assistants that engage and qualify leads through natural

two-way email conversations.

2. DialogTech: Call tracking and analytics platform that helps optimize marketing ROI by understanding which channels drive calls and conversions.

3. LivePerson: Live chat and conversational messaging platform that enables businesses to engage with customers in real-time across multiple channels.

4. Twilio: Communication API platform that allows businesses to integrate voice

SMS

and messaging capabilities into their applications for enhanced customer engagement.

5. Sendinblue: Multichannel marketing platform that offers email marketing

SMS marketing

and chat messaging tools for personalized customer communications.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CNY (¥), INR (₹), CHF (Fr), SGD ($), HKD (HK$), NZD ($), SEK (kr), NOK (kr), DKK (kr), AED (د.إ), SAR (ر.س), ZAR (R), MXN ($), BRL (R$).

Pros & Cons

Provides a unified platform for managing multiple channels effectively
Enhances customer engagement through conversational marketing and AI capabilities
Streamlines customer communications with easy-to-use management tools
Improves customer experience through personalized and interactive features
Facilitates real-time communication with customers through live chat functionality
Boosts sales engagement with targeted outreach and personalized interactions