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Software Status:Active

About Zenvia Conversion

Zenvia Conversion is a conversational platform from Zenvia that focuses on automating customer interactions. It combines messaging, chatbot creation, and analytics so businesses can improve customer engagement and operational efficiency. This platform supports multiple messaging channels, enabling businesses to reach customers where they are most active. With Zenvia Conversion, users can create personalized customer experiences, track conversation metrics, and integrate with existing systems for data-driven insights. Key capabilities: messaging support chatbot development analytics dashboard multi-channel integration user-friendly interface Best for: businesses that need to automate customer support and improve communication with users.

Zenvia Conversion Details

Vendor
Zenvia
Year Launched
2003
Location
Av. Paulista, 2300 18º andar - conj. 182 e 184 Bela Vista
Deployment
cloud, ios, android
Training Options
documentation, videos, live online
Countries Served
All Countries.
Languages
English, Spanish, Portuguese
Users
Small to medium-sized businesses (SMBs)., Large enterprises seeking multichannel solutions., Sales and customer service teams.
Industries Served
Retail, E-commerce, Telecommunications, Financial Services, Healthcare, Real Estate, Education, SMEs and large enterprises across various sectors.
Tags
Customer Communications Management, Zenvia Conversion

Zenvia Conversion's In-App Market Place

Does Zenvia Conversion have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), BRL (R$)

Pros & Cons

  • Intuitive and user-friendly interface for seamless team collaboration.
  • Centralized communication across WhatsApp, Instagram, and Facebook.
  • Efficient customer inquiry management with quick response capabilities.
  • Easy integration with CRMs like Salesforce and strong statistical tools.
  • Shared team inbox simplifies multi-user interactions.
  • Poor customer support and unresponsive service team.
  • Delays in message delivery and real-time communication issues.
  • Limited customization options for message templates and automation.
  • Complex and confusing onboarding process.
  • Functionality gaps, such as difficulty in searching contacts and message restrictions after 24 hours.

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