About Zinputs
Zinputs is a customer service platform from Sentience that helps collect valuable feedback and provide important information to clients. It combines chatbot technology, contact management, and feedback collection so businesses can improve customer engagement. Zinputs offers an intuitive interface and quick setup, enabling organizations to efficiently address customer inquiries. The platform also includes analytics tools for tracking feedback trends and customer satisfaction levels. Key capabilities: chatbot integration feedback collection contact management analytics tools user-friendly interface Best for: businesses that need to efficiently manage customer interactions and gather feedback.
Zinputs by Sentience is a robust customer experience software that effectively bridges the gap between businesses and their customers by streamlining the process of collecting, analyzing, and acting on feedback. Designed to improve customer engagement, Zinputs employs interactive tools like surveys, polls, and feedback forms to gather insights across various touchpoints. One of its most significant advantages is real-time data collection, allowing businesses to monitor customer preferences, satisfaction, and expectations without delay. This enables timely decisions that can drive product improvements and service enhancements. Moreover, its seamless integration with CRM systems ensures that all customer-related data flows smoothly across platforms, supporting a more holistic approach to customer relationship management. The user interface is one of Zinputs’ strongest assets. Its design is both intuitive and aesthetically appealing, making it accessible to users regardless of their technical expertise. The dashboard is thoughtfully structured for easy navigation, while the survey builder stands out for its drag-and-drop functionality and real-time preview, which streamline the creation process and ensure surveys are well-crafted before deployment. These features significantly reduce the learning curve and enhance productivity.
Pros & Cons
- +1. It offers universal feedback with screenshots for efficient customer communication.
- +2. It includes embedded surveys to gather insights and measure market perception.
- +3. It helps track key CX metrics like NPS and CSAT to improve products and services.
- +4. It boasts a simple, one-time installation without requiring technical expertise.
- −1. Steep learning curve for new users, especially non-technical ones
Features
Key features
- 1. Universal Feedback with Screenshot
- Customers can provide precise feedback by highlighting specific elements on a webpage with a screenshot, leading to clearer and more efficient communication of issues or suggestions.
- 2. Embedded Surveys
- The software allows embedding surveys within the feedback widget to gather insights on improvement opportunities and market perception directly from users.
- 3. CX Metrics
- Zinputs enables the collection of key Customer Experience metrics such as NPS, CSAT, and CES to accurately measure and track customer satisfaction levels.
- 4. Smart Analytics
- The platform offers advanced analytics capabilities, including sentiment analysis and text mining of feedback data, with the option to integrate with other preferred analytics tools.
- 5. Visual CX Metrics
- Users can track and visualize the trends of major CX metrics over time, providing a comprehensive understanding of customer satisfaction.
- 6. Technical Data
- Each piece of feedback includes valuable technical information like device type and screen resolution, which helps IT teams diagnose and resolve issues quickly.
Additional features
- 1. Universal Feedback with Screenshot
- Customers can provide precise feedback by highlighting specific elements on a webpage with a screenshot, leading to clearer and more efficient communication of issues or suggestions.
- 2. Embedded Surveys
- The software allows embedding surveys within the feedback widget to gather insights on improvement opportunities and market perception directly from users.
- 3. CX Metrics
- Zinputs enables the collection of key Customer Experience metrics such as NPS, CSAT, and CES to accurately measure and track customer satisfaction levels.
- 4. Smart Analytics
- The platform offers advanced analytics capabilities, including sentiment analysis and text mining of feedback data, with the option to integrate with other preferred analytics tools.
- 5. Visual CX Metrics
- Users can track and visualize the trends of major CX metrics over time, providing a comprehensive understanding of customer satisfaction.
- 6. Technical Data
- Each piece of feedback includes valuable technical information like device type and screen resolution, which helps IT teams diagnose and resolve issues quickly.
- 7. Simple Install only once
- The software can be easily integrated into an existing website with a one-time installation, requiring no technical expertise.
- 8. Fully Customizable
- The feedback widget's style can be customized to match the website's design, and further customization support is available.
- 9. Advanced Options
- Users have control over the types of feedback they want to collect through the widget settings.
- 10. One for All (Marketing and Customer Experience)
- The software can collect feedback from website visitors and embed surveys, benefiting both marketing and customer experience teams.
- 11. Product Development
- Zinputs helps minimize the time and effort required for issue reporting, allowing QA engineers and users to submit issues directly to development teams.
- 12. HR and Internal Operations
- The platform can be used to collect feedback from employees on internal applications, facilitating improvements within the company.
- 13. Integrate with your Web application
- The Zinputs module can be added to a web application to gain better insights into customer service.
Pricing
Monthly plans
Basic
EUR 23
Business
EUR 62
Business Plus
EUR 121
Countries & Languages
Interface languages
Billing currencies
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About Zinputs
Zinputs is a customer service platform from Sentience that helps collect valuable feedback and provide important information to clients. It combines chatbot technology, contact management, and feedback collection so businesses can improve customer engagement. Zinputs offers an intuitive interface and quick setup, enabling organizations to efficiently address customer inquiries. The platform also includes analytics tools for tracking feedback trends and customer satisfaction levels. Key capabilities: chatbot integration feedback collection contact management analytics tools user-friendly interface Best for: businesses that need to efficiently manage customer interactions and gather feedback.
Zinputs Details
Zinputs's In-App Market Place
Does Zinputs have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Basic
EUR 23
Business
EUR 62
Business Plus
EUR 121
Accepted Payment Currencies
EUR (€)
Pros & Cons
- 1. It offers universal feedback with screenshots for efficient customer communication.
- 2. It includes embedded surveys to gather insights and measure market perception.
- 3. It helps track key CX metrics like NPS and CSAT to improve products and services.
- 4. It boasts a simple, one-time installation without requiring technical expertise.
- 1. Steep learning curve for new users, especially non-technical ones
Zinputs's Support Options
Email Address
info@sentiencelab.comContact
+31(0) 62 75 33 587Zinputs's Alternatives
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