About Zonka Feedback
Zonka Feedback is a feedback collection software from Zonka Feedback that helps organizations gather insights from customers. It provides tools for creating surveys, analyzing responses, and generating reports so businesses can understand customer sentiment. The platform supports multiple survey types, real-time reporting, and integrations with various applications. Users can design customized surveys tailored to their needs, and access analytic dashboards to track performance over time. Additionally, it supports various distribution methods, including email and SMS, to reach a broader audience. Key capabilities: survey creation response analysis reporting tools data integration multi-channel distribution Best for: businesses that need to collect and analyze customer feedback.
Zonka Feedback is a versatile customer and product feedback platform tailored for businesses seeking to improve CX and product quality through comprehensive surveys and AI-driven insights. Its user-friendly interface enables quick survey creation using templates or AI assistance, with dynamic customization options. The platform supports multi-channel feedback collection—via email, SMS, WhatsApp, in-product prompts, and offline data collection—making it accessible in diverse environments. Its extensive integration ecosystem includes major CRM and helpdesk solutions such as Salesforce, HubSpot, Zendesk, and Intercom, ensuring seamless data synchronization and workflow automation. Functionally, Zonka Feedback combines survey design, real-time analytics, and automation tools. Organizations can track key metrics like NPS, CSAT, and CES and leverage AI to decode customer sentiment, themes, and emotions, which helps prioritize improvements. Advanced reporting dashboards allow users to analyze data visually and generate reports automatically. Case management features enable efficient resolution of customer issues, supplemented by workflows that automate feedback triggers and follow-ups. Security certifications like ISO 27001, GDPR, and HIPAA make it suitable for sensitive industries including healthcare and finance.
Pros & Cons
- Easy to use and set up
- Multiple language support
- Highly customizable for different teams and needs
- Valuable for businesses seeking feedback from customers, prospects, and employees
- Positive overall user experience and strong value proposition
- Animation between questions is limited
- Background customization options are few
- User interface could use modernization
- Sometimes the platform can be slow
Features
Key features
Easily create engaging, branded surveys using AI or templates.
Reach customers via email, SMS, WhatsApp, in-product, website, and offline channels.
Decode customer sentiments, themes, and emotions with minimal supervision.
Real-time dashboards, data comparison, and automatic report scheduling.
Track, resolve, and manage customer issues efficiently.
Automate feedback triggers and follow-up actions.
Seamless connection with CRM, helpdesk, and marketing platforms.
Additional features
Sync CX data and trigger surveys post interactions.
Collect in-product, website, microsurveys, and help feedback.
Conduct surveys in physical locations via mobile forms and kiosks.
Use email, SMS, WhatsApp, and in-app channels.
Prioritize improvements based on customer emotions.
Monitor feedback trends live.
Centralize issue tracking and resolution.
Set automated triggers and actions.
ISO 27001, GDPR, HIPAA certifications.
Use pre-built or create custom survey templates.
Pricing
Monthly plans
Countries & Languages
Interface languages
Billing currencies
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About Zonka Feedback
Zonka Feedback is a feedback collection software from Zonka Feedback that helps organizations gather insights from customers. It provides tools for creating surveys, analyzing responses, and generating reports so businesses can understand customer sentiment. The platform supports multiple survey types, real-time reporting, and integrations with various applications. Users can design customized surveys tailored to their needs, and access analytic dashboards to track performance over time. Additionally, it supports various distribution methods, including email and SMS, to reach a broader audience. Key capabilities: survey creation response analysis reporting tools data integration multi-channel distribution Best for: businesses that need to collect and analyze customer feedback.
Zonka Feedback Details
Zonka Feedback's In-App Market Place
Does Zonka Feedback have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), INR (₹), CNY (¥), CHF (Fr), SEK (kr), HKD (HK$), SGD (S$), NZD (NZ$), KRW (₩), NOK (kr), MXN ($), RUB (₽), PLN (zł), BRL (R$), ZAR (R), TRY (₺), AED (د.إ), SAR (ر.س), QAR (ر.ق), MYR (RM), IDR (Rp), THB (฿), PHP (₱), VND (₫), CLP ($), COP ($), ARS ($), PEN (S/.)
Pros & Cons
- Easy to use and set up
- Multiple language support
- Highly customizable for different teams and needs
- Valuable for businesses seeking feedback from customers, prospects, and employees
- Positive overall user experience and strong value proposition
- Animation between questions is limited
- Background customization options are few
- User interface could use modernization
- Sometimes the platform can be slow
Zonka Feedback's Support Options
Email Address
hello@zonkafeedback.comContact
+44 2033 896000Documentation
https://apidocs.zonkafeedback.com/Chatbot
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