About Zurvey.io
Zurvey.io is a customer experience (CX) survey and text analysis platform.
Zurvey.io is a customer experience (CX) platform focused on survey creation and advanced text analysis. It helps businesses understand the voice of the customer by applying Natural Language Processing (NLP) to unstructured feedback from surveys, product reviews, support tickets, and social media. The platform's core strength is its ability to analyze text in over 20 languages, identifying topics and sentiment to uncover the 'why' behind metrics like NPS, CSAT, and CES. It offers a user-friendly survey builder, multiple data integration options (including email, chat, and contact center software), and robust reporting capabilities with connectors for BI tools like Tableau and Power BI. Pricing includes a Team plan and a custom Enterprise tier, with a 14-day free trial and a limited free tier available. The product is developed by Neticle, a company specializing in text analytics.
Pros & Cons
- Provides human-level precision in text analysis across more than 20 languages.
- Offers a free tier for small projects and a 14-day free trial for its paid plan.
- Integrates with a wide range of data sources, including email, chat, and contact center software.
- Features a user-friendly survey builder with extensive customization and white-labeling options.
- Supports various data export formats and has API connectors for BI tools like Tableau and Power BI.
- The 'Team' plan is limited to 10 users and 500 analyzed text answers per month.
- Advanced features like custom sentiment rules, white-labeling, and most integrations are reserved for the Enterprise plan.
- The social media integration is provided by the parent company's other product, Neticle Media Intelligence.
- On-premise deployment is only available on the custom Enterprise plan.
Features
Key features
Utilizes NLP for topic recognition and sentiment analysis on verbatim customer feedback from sources like NPS responses, support tickets, and product reviews.
Connects topics identified in text with satisfaction scores (NPS, CSAT, CES) to reveal the drivers behind the numbers.
An easy-to-use survey editor with features like a WYSIWYG editor, customizable branding (logos, colors, domains), and complex logic.
Funnels data from various sources including email (Office 365, Google Workspace), chat (WhatsApp, Teams), social media, and contact center platforms.
Provides dashboards, connectors for BI tools like Tableau and Power BI, and various file outputs (XLSX, PDF, SPSS) for analysis.
Additional features
Allows users to create custom categorization rules to supersede manual coding of textual answers.
Supports NPS, CSAT, and CES microsurveys that can be embedded on websites, in emails, or within mobile apps.
Provides text analysis with the same precision across all supported languages, handling grammatical complexities.
Supports uploading and analyzing data from .xls, .xlsx, .csv, and .ods files.
Offers API connectors for both data input and output, enabling custom integrations.
The platform can be fully white-labeled for a completely branded experience.
Features include two-factor authentication, advanced access control, and sensitive data masking.
Collect feedback directly from mobile applications with SDKs for Swift, Java, and React.
Pricing
Monthly plans
- 10 users
- 500 analysed text answers/month
- 3 active surveys
- Unlimited responses
- Survey Customisation
- Embedded microsurveys
- Email support
- SPSS output
- Unlimited users
- Unlimited analysed textual answers
- Unlimited active surveys
- Custom categorisation
- Custom sentiment rules
- White label look-and-feel
- Dedicated personal support
- API, Email and Social Media input
Includes Teams without limitations, plus custom categorization, white label, advanced access control, dedicated support, and more integrations.
Source: vendor pricing page →Annual plans
- 10 users
- 500 analysed text answers/month
- 3 active surveys
- Unlimited responses
- Survey Customisation
- Embedded microsurveys
- Email support
- SPSS output
Billed at €158/month, equivalent to €1896/year. The pricing page shows a total annual price of €2,280, but also a monthly price of €158 for annual billing.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About Zurvey.io
Zurvey.io is a customer experience (CX) survey and text analysis platform.
Zurvey.io Details
Zurvey.io's In-App Market Place
Does Zurvey.io have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- 10 users
- 500 analysed text answers/month
- 3 active surveys
- Unlimited responses
- Survey Customisation
- Embedded microsurveys
- Email support
- SPSS output
- Unlimited users
- Unlimited analysed textual answers
- Unlimited active surveys
- Custom categorisation
- Custom sentiment rules
- White label look-and-feel
- Dedicated personal support
- API, Email and Social Media input
Includes Teams without limitations, plus custom categorization, white label, advanced access control, dedicated support, and more integrations.
Source: vendor pricing page →Annual plans
- 10 users
- 500 analysed text answers/month
- 3 active surveys
- Unlimited responses
- Survey Customisation
- Embedded microsurveys
- Email support
- SPSS output
Billed at €158/month, equivalent to €1896/year. The pricing page shows a total annual price of €2,280, but also a monthly price of €158 for annual billing.
Source: vendor pricing page →Accepted Payment Currencies
EUR
Pros & Cons
- Provides human-level precision in text analysis across more than 20 languages.
- Offers a free tier for small projects and a 14-day free trial for its paid plan.
- Integrates with a wide range of data sources, including email, chat, and contact center software.
- Features a user-friendly survey builder with extensive customization and white-labeling options.
- Supports various data export formats and has API connectors for BI tools like Tableau and Power BI.
- The 'Team' plan is limited to 10 users and 500 analyzed text answers per month.
- Advanced features like custom sentiment rules, white-labeling, and most integrations are reserved for the Enterprise plan.
- The social media integration is provided by the parent company's other product, Neticle Media Intelligence.
- On-premise deployment is only available on the custom Enterprise plan.
Zurvey.io's Support Options
Email Address
support@zurvey.ioZurvey.io's Alternatives
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