23shout

Additional features

Global Calling

Supports making and receiving calls to and from local, mobile, and toll-free numbers worldwide. This enables businesses to expand their reach and communicate with customers and partners across borders.

Customizable Inbound Call Routing

You can set up rules to route incoming calls based on various criteria, such as caller ID, time of day, and caller's location. This allows you to direct calls to the appropriate team or agent, improving efficiency and customer satisfaction.

Dynamic Call Scripts with CRM Integration

Call scripts can be customized to display relevant information about the caller, such as their name, company, and recent interactions. This can help agents prepare for calls and provide better customer service. The integration with CRM systems ensures that call data is automatically synced with customer records.

Beautiful Calling

23shout emphasizes high-quality audio and a user-friendly calling experience. This includes features like clear audio, noise cancellation, and easy call controls.

Call Recording

This feature allows you to record calls for training, quality assurance, and compliance purposes.

Shared Inbox

Instead of individual employees managing SMS messages on their personal phones, 23shout provides a shared team inbox. This means all SMS messages sent to a specific business number are visible to authorized team members.

Collaboration and Transparency

A team SMS inbox fosters collaboration by allowing multiple team members to view, respond to, and manage SMS conversations. This provides transparency and prevents messages from being missed or overlooked.

Improved Customer Service

With a shared inbox, any available team member can respond to customer inquiries via SMS, ensuring faster response times and improved customer service.

Centralized Communication

A team SMS inbox centralizes all SMS communication, making it easier to track conversations, monitor performance, and ensure consistent messaging.

Intelligent Search

Traditional search methods often rely on exact keywords. Natural language processing (NLP) allows users to search for messages using more natural language, such as phrases or questions. For example, instead of searching for "invoice number," you could search for "where is my invoice?"

Improved Efficiency

NLP-powered search makes it faster and easier to find specific messages within a large volume of SMS conversations. This saves time for employees and improves overall efficiency.

Contextual Understanding

NLP algorithms can understand the context of words and phrases, leading to more accurate search results. This reduces the need for multiple searches and improves the user experience.

Spam Detection

23shout uses algorithms and databases of known spam numbers to identify and flag incoming SMS messages that are likely to be spam. This helps prevent employees from being distracted by unwanted messages and reduces the risk of phishing or other scams.

Automatic Number Rotation

When a business phone number is flagged as spam by carriers or customers, it can negatively impact deliverability and reputation. 23shout's automatic number rotation feature automatically replaces numbers that have been flagged, ensuring that messages continue to be delivered reliably. This proactive approach helps maintain a positive sender reputation.

Fraud Prevention

This is a broader category that likely encompasses several security measures. It could include:

Two-Factor Authentication (2FA)

Requiring users to provide two forms of identification (e.g., password and a code sent to their phone) to log in.

Data Encryption

Protecting sensitive data by encrypting it both in transit and at rest.

Monitoring for Suspicious Activity

Detecting and flagging unusual patterns or activities that could indicate fraudulent behavior.

Compliance with Regulations

Adhering to relevant data privacy and security regulations (e.g., GDPR, CCPA).