About 2600Hz
2600Hz is a cloud communication platform from 2600Hz that provides a comprehensive solution for scalable communication needs. It offers UCaaS, CPaaS, Contact Center, and Carrier Services so businesses can effectively manage communication and improve their operations. Built to scale and deployable worldwide, 2600Hz supports white-labeling, allowing companies to customize the platform to meet their branding requirements. The platform is designed to maximize success by providing a reliable hosted solution for various communication demands. Key capabilities: UCaaS CPaaS Contact Center Carrier Services Pots Replacement Best for: businesses and service providers that need reliable and customizable communication solutions.
2600Hz by 2600Hz is a cutting-edge call center software designed to cater to businesses of all sizes, including service providers, resellers, agents, enterprises, and end-users. Built on a robust cloud-based architecture, the software offers a comprehensive suite of tools to manage communication needs effectively. Its primary purpose is to streamline call center operations, providing features like VoIP integration, advanced call routing, and real-time analytics. With compatibility across a range of popular integrations like HubSpot, AWS, Google Drive, Slack, Zapier, and Google Duo, 2600Hz aims to enhance collaboration and operational efficiency. The user interface of 2600Hz is designed with simplicity and functionality in mind. Its modern and clean layout allows users to navigate through the software with ease. Key features such as call monitoring, reporting, and queue management are easily accessible from the dashboard. The interface is intuitive, which minimizes the learning curve for new users. Additionally, the customizable design elements allow businesses to adapt the platform to their specific operational needs.
Pros & Cons
- +White-Label Solution: Allows service providers to customize the platform with their own branding.
- +Scalability: The platform can grow as your business grows.
- +Feature Rich: Includes UCaaS, CPaaS, and call center functionalities.
- +Multiple Deployment Options: Choose between hosted, shared hosted, or global infrastructure solutions.
- +Open APIs: Enables customization and integration with other tools.
- +Large Partner Network: Supports devices from Poly, Yealink, Cisco, and more.
- +Security & Reliability: Offers geo-redundancy and uptime guarantees.
- +Mobile Friendly: Accessible from any device, anywhere.
- −Limited information for End Users: The website is geared towards service providers, not potential end-user businesses.
- −Pricing not readily available: You'll need to contact 2600Hz for pricing information.
- −Focus on Service Providers: May not be ideal for businesses seeking a direct UCaaS solution.
Features
Key features
- Unrivaled CPaaS solution
- Designed to empower service providers to offer a customizable, white-label communication experience.
- White-label solution
- Enables service providers to differentiate their brand and offering in the market.
- Turnkey UC platform
- Offers flexibility to create a superior communication experience for customers.
- 300+ APIs
- Allow customization of solutions to better serve customer needs.
- Mobile-ready
- Ensures customers can access communication tools anytime, anywhere.
- Reliable and geo-redundant
- Guarantees minimal downtime and uninterrupted service.
- Multi-tenant platform
- Enables service providers to open sales channels through resellers, direct sales, or an agent model.
Additional features
- Cloud Communication Platform
- A comprehensive suite of communication tools delivered over the internet, eliminating the need for on-premises hardware.
- White-Label Solution
- Allows service providers to rebrand the 2600Hz platform as their own, maintaining brand consistency and customer loyalty.
- CPaaS (Communication Platform as a Service)
- Provides a set of APIs and tools that enable developers to embed real-time communication features (voice, video, messaging) into their own applications and workflows. This offers ultimate flexibility and customization.
- UCaaS (Unified Communications as a Service)
- Integrates various communication channels, such as voice, video conferencing, instant messaging, and presence, into a single, unified platform for improved collaboration and productivity.
- Call Center Solution
- Offers features specifically designed for call centers, such as call routing, queuing, reporting, and analytics, to enhance customer service and agent efficiency.
- API Access for Customization (300+ APIs)
- Extensive API library allows developers to tailor the platform to specific customer needs, creating custom integrations and workflows.
- Mobile Communication Capabilities
- Enables users to access communication tools from their mobile devices, ensuring business continuity and flexibility.
- Reliable and Geo-Redundant Infrastructure
- Utilizes multiple data centers and redundant systems to ensure high availability and minimize downtime. This includes geo-redundancy to protect against regional outages.
- Multi-Tenant Platform
- Allows multiple service providers to use the same platform while maintaining separate customer accounts and data. This makes it efficient and cost-effective.
- Reseller Program
- Enables partners to resell the 2600Hz platform to their own customers.
- Direct Sales Option
- Allows 2600Hz to sell its services directly to end-users.
- Agent Sales Model Support
- Supports a sales model where independent agents sell the platform on behalf of 2600Hz or its partners.
- Deployment Options
- Hosted Platform (Shared Hosted Cloud)
- A ready-to-use, cloud-based solution managed by 2600Hz, allowing quick time-to-market.
- Global Infrastructure (U.S. & International Dedicated Cloud)
- Allows partners to deploy the platform in their own data centers, providing greater control and scalability for global service delivery.
- Integrations
- Connects with various business applications, such as CRM systems (e.g., HubSpot) and collaboration tools (e.g., Slack), to streamline workflows and improve productivity.
- Provisioning Tools
- Simplifies the process of setting up and configuring devices on the network, supporting a wide range of hardware from different vendors.
- Supported Devices
- Compatible with a wide variety of IP phones and other devices from manufacturers like Poly, Yealink, Cisco, Grandstream, and Obihai.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About 2600Hz
2600Hz is a cloud communication platform from 2600Hz that provides a comprehensive solution for scalable communication needs. It offers UCaaS, CPaaS, Contact Center, and Carrier Services so businesses can effectively manage communication and improve their operations. Built to scale and deployable worldwide, 2600Hz supports white-labeling, allowing companies to customize the platform to meet their branding requirements. The platform is designed to maximize success by providing a reliable hosted solution for various communication demands. Key capabilities: UCaaS CPaaS Contact Center Carrier Services Pots Replacement Best for: businesses and service providers that need reliable and customizable communication solutions.
2600Hz Details
2600Hz's In-App Market Place
Does 2600Hz have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr.), CNY (¥), INR (₹), RUB (₽), MXN ($)
Pros & Cons
- White-Label Solution: Allows service providers to customize the platform with their own branding.
- Scalability: The platform can grow as your business grows.
- Feature Rich: Includes UCaaS, CPaaS, and call center functionalities.
- Multiple Deployment Options: Choose between hosted, shared hosted, or global infrastructure solutions.
- Open APIs: Enables customization and integration with other tools.
- Large Partner Network: Supports devices from Poly, Yealink, Cisco, and more.
- Security & Reliability: Offers geo-redundancy and uptime guarantees.
- Mobile Friendly: Accessible from any device, anywhere.
- Limited information for End Users: The website is geared towards service providers, not potential end-user businesses.
- Pricing not readily available: You'll need to contact 2600Hz for pricing information.
- Focus on Service Providers: May not be ideal for businesses seeking a direct UCaaS solution.
2600Hz's Support Options
Email Address
contact@2600hz.comContact
+14158867900Documentation
https://docs.2600hz.com/Community Forums
https://forums.2600hz.com/forums/2600Hz's Alternatives
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