4PSA VoipNow logo

4PSA VoipNow

by Rack-Soft · Since 2002
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ActiveAvailable globallyCloud
Quick facts
VendorRack-Soft
Year launched2002
StatusActive
LocationRack-Soft, Inc. MAP 4250 Lancaster Pike, Suite 120 Wilmington, DE 19805, US
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierN/A
Free trialYES
Contact salesN/A

About 4PSA VoipNow

4PSA VoipNow is a cloud communications software from Rack-Soft that provides a versatile solution for VoIP and unified communications. It combines features such as call management, voicemail, and conferencing to help businesses facilitate effective communication. The platform supports a range of devices and offers both on-premises and cloud deployment options, making it adaptable to various business needs. With a user-friendly interface, it lets users easily manage their communication tools without extensive training. Key capabilities: call routing video conferencing call recording voicemail transcription user management Best for: businesses and organizations that need a reliable platform for VoIP services and unified communication solutions.

VoipNow, developed by 4PSA, positions itself as a comprehensive unified communications platform, aiming to consolidate enterprise PBX, UCaaS, and contact center functionalities into a single, manageable solution. This integrated approach promises to streamline business communications and potentially reduce the complexity and cost associated with managing disparate systems. While the platform boasts a wide array of features, including voice and video calling, instant messaging, presence, conferencing, faxing, call recording, and contact center capabilities like ACD and IVR, a closer examination reveals areas where more clarity and detail are needed for a thorough evaluation. The emphasis on ease of implementation and use suggests a user-friendly design philosophy, likely centered around a web-based interface for both administration and user access. This would align with modern software trends and offer accessibility from various devices. However, without direct access to the interface, it's difficult to definitively assess its intuitiveness and navigation. Unified communications platforms, by their very nature, can be complex, and even well-designed interfaces may present a learning curve, particularly for administrators configuring advanced features.

Pros & Cons

Pros
  • Stable and reliable performance
  • Multi-tenant support for scalability
  • Strong API integration for customization
  • Excellent customer support (24/7 availability)
  • Feature-rich VoIP platform
Cons
  • Slow innovation and lack of frequent updates
  • Complex interface with a steep learning curve for end users
  • Lacks some modern features (e.g., native mobile apps, WebSocket events)
  • Some reported bugs and stability issues in new releases
  • Missing specialized industry features (e.g., hotel functionalities)

Features

Key features

1. Advanced Telephony

Offers features like call routing, SIP trunking, and voicemail.

2. Unified Communications

Integrates voice, video, instant messaging, and presence.

3. Contact Center

Provides inbound routing, call queues, and reporting tools.

4. Scalability

Distributed architecture for easy scaling.

5. Integrated Billing

Real-time charging and billing engine.

Additional features

1. Advanced Telephony

Call routing, SIP trunking, voicemail.

2. Unified Communications

Voice, video, instant messaging, presence.

3. Contact Center

Inbound routing, call queues, reporting.

4. Scalability

Distributed architecture.

5. Integrated Billing

Real-time charging and billing.

6. API Integration

REST-based API for third-party integrations.

7. Multi-Tenancy

Supports multiple tenants with role-based access.

8. High Availability

Designed for 99.9% uptime.

9. Security

Integrated firewall and encryption.

10. Web-Based Management

Comprehensive web interface for administration.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇪🇺EUR

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