Predictive Dialer logo

Predictive Dialer

by Dialer 360
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorDialer 360
Year launchedN/A
StatusActive
LocationManchester
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About Predictive Dialer

Dialer360 Predictive Dialer is a cloud-based automated outbound calling solution designed to help businesses and call centres improve agent productivity, increase sales conversions, and streamline customer outreach.

Dialer360 Predictive Dialer is a cloud-based automated outbound calling solution designed to help businesses and call centres improve agent productivity, increase sales conversions, and streamline customer outreach. The software automatically dials phone numbers from uploaded contact lists, filters unanswered or unproductive calls, and connects answered calls to available agents, reducing idle time and maximising talk time.

Pros & Cons

Pros
  • Automates outbound dialing and reduces idle time, allowing agents to spend more time speaking with customers.
  • Automatically dials contact numbers and connects answered calls to available agents, reducing manual effort.
  • Offers predictive, power, progressive, and manual dialing to accommodate different campaign requirements.
  • Helps sales teams contact more prospects and potentially increase lead conversion rates.
Cons
  • As a cloud-based service, its performance depends on a stable internet connection.
  • Campaign configuration, CRM integration, and dialer settings may require training or technical assistance.
  • Agents and supervisors may need time to understand the interface and use its features effectively.
  • Actual expenses may depend on call rates, usage, selected features, integrations, and other applicable charges.

Features

Key features

Multiple Dialing Modes – Supports predictive, power, progressive, and manual dialing.
Campaign Management – Create, manage, and monitor single or multiple outbound calling campaigns.
CRM Integration – Integrates with third-party CRM systems to streamline customer data management.
Automatic Answering Machine Detection (AMD) – Detects answering machines to help agents focus on live conversations.
Real-Time Reporting and Analytics – Tracks campaign performance, agent activity, and calling results in real time.
Call Recording – Supports automated call recording, recording controls, and a dedicated recording portal.
Automated Predictive Dialing – Automatically dials multiple phone numbers and connects answered calls to available agents.

Additional features

Power Dialing – Automatically dials contact numbers to help agents handle outbound calls more efficiently.
Progressive Dialing – Initiates calls progressively based on agent availability.
Manual Dialing – Allows agents to manually initiate calls when required.
Automated Outbound Calling – Automates outbound calling activities to reduce manual work and improve productivity.
Multiple Dialing Modes – Provides different dialing methods to suit campaign requirements.
Power Dialing – Automatically dials contact numbers to help agents handle outbound calls more efficiently.
Automated Predictive Dialing – Automatically dials multiple phone numbers and connects answered calls to available agents.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD

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