About AVOXI Contact Center
A cloud-based contact center platform (CCaaS) offering global voice coverage, intelligent call routing, real-time analytics, and AI-driven proactive monitoring.
AVOXI Contact Center (formerly Hosted Predictive Dialer) is a cloud-based contact center as a service (CCaaS) and enterprise voice platform designed for global businesses. It consolidates international phone numbers, smart call routing, and deep voice analytics into a single software interface. Key capabilities include global coverage across 150+ countries, automated number testing, AI-driven proactive monitoring, and a drag-and-drop Flow Builder for custom call routing. The platform integrates natively with major CRMs and helpdesks like Salesforce, HubSpot, and Zendesk, as well as UCaaS tools like Microsoft Teams and Zoom. AVOXI offers flexible usage-based pricing tiers alongside dedicated customer support, making it a highly scalable solution for distributed sales and support teams.
Pros & Cons
- Offers extensive global voice coverage with virtual numbers available in over 150 countries.
- Features a drag-and-drop Flow Builder that makes designing complex call routing paths simple and intuitive.
- Provides automated number testing and AI-driven proactive monitoring to resolve connectivity issues quickly.
- Pricing for the contact center software (CCaaS) plans is not fully detailed on the public pricing page and requires contacting sales.
- The platform's advanced features like proactive monitoring and automated number testing are restricted to the highest Premium AI tier.
Features
Key features
Provides access to virtual numbers in over 150 countries including local, toll-free, and TrueLocal options.
Enables users to design dynamic call flows with Flow Builder based on geography, hours, or custom rules.
Uses AI to detect voice channel anomalies and validate issues before they impact customers.
Connects seamlessly with leading contact center, CRM, and business applications via pre-built integrations or APIs.
Delivers complete visibility into global voice traffic, call quality metrics, and agent activity.
Ensures managed numbers stay in service with automated connectivity testing across global markets.
Additional features
Delivers two-way international calling with guaranteed local caller ID across more than 100 countries.
Captures and stores inbound and outbound interactions for quality assurance and compliance.
Streamlines call queues and reduces customer wait times by offering automated callbacks.
Allows managers to monitor real-time interactions with whisper, barge, and call monitoring capabilities.
Enables distributed agents to handle calls globally from web browsers or iOS and Android devices.
Deploys high-quality SIP connections to deliver traffic consistently regardless of the phone system.
Offers an expert-led process to transfer existing numbers without service disruptions.
Safeguards business communications with encrypted SIP and proactive fraud detection.
Tracks the full call path to identify routing issues and agent performance gaps.
Generates activity reports on key metrics like total calls, average talk time, and call outcomes.
Pricing
Monthly plans
- Instant UCaaS / CCaaS Integrations
- Fraud Monitoring
- Multi-Factor Authentication
- Real-Time Traffic Metrics
- 40 Tests/mo Number Connectivity Tests
- Automatic Failover
3% of spend, $14.99/mo minimum
Source: vendor pricing page →- Single Business Apps Integration
- SSO (Google, Azure, Okta, AWS)
- Geographic Reports
- Call Quality Insights
- 100 Tests/mo Number Connectivity Tests
- Call Flow Builder Tool
- Intelligent Caller ID (25k Calls/mo)
5% of spend, $99.99/mo minimum
Source: vendor pricing page →- Unlimited Business Apps Integration
- Encrypted SIP (TLS / SDES / SRTP)
- Inbound Call Fraud Blocking
- Intelligent Caller ID (50k Calls/mo)
- Proactive Monitoring
- Anomaly Detection
- Automatic Number Testing
10% of spend, $199.99/mo minimum
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Alternatives to AVOXI Contact Center
Vendorflow
Vendorflow is a vendor management software from Vendorflow that simplifies the process of managing vendor…
Talk360
Talk360 is a communication software from Talk360 that provides international calling services. It includes features…
Teampeak
TeamSpeak is a VoIP communication system for online gaming and business, offering high-quality voice chat,…
Dolphin Cloud Power Dialer
A cloud-based power dialer with a built-in CRM, voicemail drops, call recording, and live coaching…
.png){kind=small}
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About AVOXI Contact Center
A cloud-based contact center platform (CCaaS) offering global voice coverage, intelligent call routing, real-time analytics, and AI-driven proactive monitoring.
AVOXI Contact Center Details
AVOXI Contact Center's In-App Market Place
Does AVOXI Contact Center have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Instant UCaaS / CCaaS Integrations
- Fraud Monitoring
- Multi-Factor Authentication
- Real-Time Traffic Metrics
- 40 Tests/mo Number Connectivity Tests
- Automatic Failover
3% of spend, $14.99/mo minimum
Source: vendor pricing page →- Single Business Apps Integration
- SSO (Google, Azure, Okta, AWS)
- Geographic Reports
- Call Quality Insights
- 100 Tests/mo Number Connectivity Tests
- Call Flow Builder Tool
- Intelligent Caller ID (25k Calls/mo)
5% of spend, $99.99/mo minimum
Source: vendor pricing page →- Unlimited Business Apps Integration
- Encrypted SIP (TLS / SDES / SRTP)
- Inbound Call Fraud Blocking
- Intelligent Caller ID (50k Calls/mo)
- Proactive Monitoring
- Anomaly Detection
- Automatic Number Testing
10% of spend, $199.99/mo minimum
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Offers extensive global voice coverage with virtual numbers available in over 150 countries.
- Features a drag-and-drop Flow Builder that makes designing complex call routing paths simple and intuitive.
- Provides automated number testing and AI-driven proactive monitoring to resolve connectivity issues quickly.
- Pricing for the contact center software (CCaaS) plans is not fully detailed on the public pricing page and requires contacting sales.
- The platform's advanced features like proactive monitoring and automated number testing are restricted to the highest Premium AI tier.
AVOXI Contact Center's Support Options
Email Address
support@avoxi.comContact
+1 (412) 297-6140Documentation
https://genius.avoxi.com/api/v2/api-docs/Chatbot
AvailableLive Chat
AvailableAVOXI Contact Center's Alternatives
Vendorflow
Vendorflow is a vendor management software from Vendorflow that simplifies the process of managing vendor…
Talk360
Talk360 is a communication software from Talk360 that provides international calling services. It includes features…
Teampeak
TeamSpeak is a VoIP communication system for online gaming and business, offering high-quality voice chat,…
Dolphin Cloud Power Dialer
A cloud-based power dialer with a built-in CRM, voicemail drops, call recording, and live coaching…
