About Abacus Cloud
Abacus Cloud is a cloud-based software platform from Abacus Group that provides a reliable solution for businesses. It combines AbacusCloud, Polycom, and EdgeMarc Intelligent Edge to support secure and efficient communication. This platform allows organizations to manage their cloud services smoothly while ensuring a reliable framework for collaboration. With a focus on client and partner engagement, Abacus Cloud offers businesses the tools they need to thrive in today’s digital landscape. Key capabilities: AbacusCloud Polycom EdgeMarc Intelligent Edge reliable collaboration tools secure communication frameworks Best for: businesses that need a comprehensive cloud communication solution.
Abacus Cloud by Abacus Group is a robust and scalable solution in the category of call center software, specifically designed to meet the needs of medium and large enterprises, VoIP providers, call centers, and global organizations. It leverages cloud-based technology to offer flexibility, enhanced collaboration, and seamless remote work capabilities, making it a particularly appealing option for organizations managing distributed teams or hybrid work environments. Abacus Cloud is tailored to deliver secure, reliable, and high-performance communication solutions, ensuring business continuity and operational efficiency. The user interface of Abacus Cloud is clean and straightforward, prioritizing functionality over visual complexity. Its dashboard offers a centralized view of key operations, providing users with quick access to tools and metrics necessary for managing call center activities. The interface is intuitive, allowing users with minimal technical expertise to navigate and utilize its features effectively. The design focuses on simplifying complex processes, such as call routing, monitoring, and reporting. For example, managers can monitor agent performance in real time with just a few clicks, while agents can access call scripts and customer information effortlessly.
Pros & Cons
- +Intuitive and Easy to Navigate: The reviewer specifically mentions that the product is easy to use and navigate, with logical steps for moving around within the program. This suggests a user-friendly interface.
- +Stable Product: The reviewer describes it as a "stable product," indicating reliability and consistent performance.
- −Slow on Upgrades & Rollout of New Features: This is the primary con highlighted by the reviewer. They experienced issues with a beta version of a QuickBooks integration that was not fully functional, and it took a significant amount of time for the stable version to be released. This suggests a slow development and release cycle.
- −Issues with Beta Features/Support Response: The reviewer's negative experience with the beta QuickBooks integration, compounded by the support team's dismissive response ("stop using beta and don't worry"), indicates potential problems with beta testing and customer support related to beta features.
Features
Key features
- Carrier-class platform for VoIP (Voice over Internet Protocol), UC (Unified Communications), Call Centers, Voice Recording, and SIP Trunking.
- Designed for medium to large enterprises.
- Offers scalability, reliability, and geographic redundancy.
- Grows with your business to meet demanding requirements.
- Partners with best-in-class service providers, data centers, Tier 1 carriers, session border controllers, and SIP endpoints.
- Supports a wide portfolio of desk phones, softphones, and mobile devices.
- Delivers advanced voice, video, and wireless features.
- Enables secure and cost-effective global communication anytime, anywhere, on any device.
- Simplifies VoIP migrations.
- Connects multiple offices and mobile workers seamlessly.
Additional features
- Carrier-class platform
- Designed for robust performance and reliability to handle the communication needs of medium to large enterprises.
- Supports VoIP services
- Make voice calls over the internet for cost-effective communication.
- Unified Communications (UC)
- Integrates various communication channels like voice, video, messaging, and collaboration tools into a single platform for seamless user experience.
- Call Center features
- Streamline inbound and outbound call operations for improved customer service and agent productivity.
- Voice Recording
- Record calls for training, quality assurance, and compliance purposes.
- SIP Trunking
- Connect your business phone system to the Public Switched Telephone Network (PSTN) using VoIP technology.
- Scalability
- Easily adapt the platform to accommodate growth in your business needs.
- Reliability
- Ensures consistent and dependable communication without disruptions.
- Geographic redundancy
- Provides backup systems in different locations to minimize downtime in case of outages.
- Best-in-class partnerships
- Collaborates with leading service providers, data centers, and technology companies for optimal performance.
- Data center integration
- Connects seamlessly with data centers for secure storage and processing of communication data.
- Tier 1 carrier connectivity
- Provides access to high-quality and reliable internet connections from top carriers.
- Session border controller support
- Ensures security and control over VoIP traffic.
- SIP endpoint support
- Works with a wide range of desk phones, softphones, and mobile devices for user flexibility.
- Advanced voice features
- Offers functionalities like HD Voice, call forwarding, voicemail, and call conferencing for enhanced communication experience.
- Advanced video features
- Enables video conferencing and collaboration for improved communication and teamwork.
- Wireless features
- Supports wireless communication for mobility and flexibility for your workforce.
- Secure communication
- Employs security measures to protect communication data and ensure privacy.
- Cost-effective communication
- Offers cost savings compared to traditional phone systems.
- Global reach
- Facilitates communication across geographical boundaries.
- Simplified VoIP migration
- Provides a smooth transition from traditional phone systems to VoIP technology.
- Seamless multi-office and mobile worker connectivity
- Connects geographically dispersed offices and mobile employees for efficient communication and collaboration.
Pricing
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About Abacus Cloud
Abacus Cloud is a cloud-based software platform from Abacus Group that provides a reliable solution for businesses. It combines AbacusCloud, Polycom, and EdgeMarc Intelligent Edge to support secure and efficient communication. This platform allows organizations to manage their cloud services smoothly while ensuring a reliable framework for collaboration. With a focus on client and partner engagement, Abacus Cloud offers businesses the tools they need to thrive in today’s digital landscape. Key capabilities: AbacusCloud Polycom EdgeMarc Intelligent Edge reliable collaboration tools secure communication frameworks Best for: businesses that need a comprehensive cloud communication solution.
Abacus Cloud Details
Abacus Cloud's In-App Market Place
Does Abacus Cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), BRL (R$), MXN (Mex$), KRW (₩), ZAR (R), RUB (₽), TRY (₺), SGD (S$), NZD (NZ$), SEK (kr), HKD (HK$), NOK (kr), DKK (kr), PLN (zł), THB (฿)
Pros & Cons
- Intuitive and Easy to Navigate: The reviewer specifically mentions that the product is easy to use and navigate, with logical steps for moving around within the program. This suggests a user-friendly interface.
- Stable Product: The reviewer describes it as a "stable product," indicating reliability and consistent performance.
- Slow on Upgrades & Rollout of New Features: This is the primary con highlighted by the reviewer. They experienced issues with a beta version of a QuickBooks integration that was not fully functional, and it took a significant amount of time for the stable version to be released. This suggests a slow development and release cycle.
- Issues with Beta Features/Support Response: The reviewer's negative experience with the beta QuickBooks integration, compounded by the support team's dismissive response ("stop using beta and don't worry"), indicates potential problems with beta testing and customer support related to beta features.
Abacus Cloud's Support Options
Email Address
mmulloy@abacusgroup.comAbacus Cloud's Alternatives
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