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Abacus Cloud

by Abacus Group · Since 1982
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ActiveAvailable globallyCloud
Quick facts
VendorAbacus Group
Year launched1982
StatusActive
Location580 Washington Street Boston, MA 02111
Countries servedGlobal
Languages21
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Abacus Cloud

Abacus Cloud is a cloud-based software platform from Abacus Group that provides a reliable solution for businesses. It combines AbacusCloud, Polycom, and EdgeMarc Intelligent Edge to support secure and efficient communication. This platform allows organizations to manage their cloud services smoothly while ensuring a reliable framework for collaboration. With a focus on client and partner engagement, Abacus Cloud offers businesses the tools they need to thrive in today’s digital landscape. Key capabilities: AbacusCloud Polycom EdgeMarc Intelligent Edge reliable collaboration tools secure communication frameworks Best for: businesses that need a comprehensive cloud communication solution.

Abacus Cloud by Abacus Group is a robust and scalable solution in the category of call center software, specifically designed to meet the needs of medium and large enterprises, VoIP providers, call centers, and global organizations. It leverages cloud-based technology to offer flexibility, enhanced collaboration, and seamless remote work capabilities, making it a particularly appealing option for organizations managing distributed teams or hybrid work environments. Abacus Cloud is tailored to deliver secure, reliable, and high-performance communication solutions, ensuring business continuity and operational efficiency. The user interface of Abacus Cloud is clean and straightforward, prioritizing functionality over visual complexity. Its dashboard offers a centralized view of key operations, providing users with quick access to tools and metrics necessary for managing call center activities. The interface is intuitive, allowing users with minimal technical expertise to navigate and utilize its features effectively. The design focuses on simplifying complex processes, such as call routing, monitoring, and reporting. For example, managers can monitor agent performance in real time with just a few clicks, while agents can access call scripts and customer information effortlessly.

Pros & Cons

Pros
  • Intuitive and Easy to Navigate: The reviewer specifically mentions that the product is easy to use and navigate, with logical steps for moving around within the program. This suggests a user-friendly interface.
  • Stable Product: The reviewer describes it as a "stable product," indicating reliability and consistent performance.
Cons
  • Slow on Upgrades & Rollout of New Features: This is the primary con highlighted by the reviewer. They experienced issues with a beta version of a QuickBooks integration that was not fully functional, and it took a significant amount of time for the stable version to be released. This suggests a slow development and release cycle.
  • Issues with Beta Features/Support Response: The reviewer's negative experience with the beta QuickBooks integration, compounded by the support team's dismissive response ("stop using beta and don't worry"), indicates potential problems with beta testing and customer support related to beta features.

Features

Key features

Carrier-class platform for VoIP (Voice over Internet Protocol), UC (Unified Communications), Call Centers, Voice Recording, and SIP Trunking.
Designed for medium to large enterprises.
Offers scalability, reliability, and geographic redundancy.
Grows with your business to meet demanding requirements.
Partners with best-in-class service providers, data centers, Tier 1 carriers, session border controllers, and SIP endpoints.
Supports a wide portfolio of desk phones, softphones, and mobile devices.
Delivers advanced voice, video, and wireless features.
Enables secure and cost-effective global communication anytime, anywhere, on any device.
Simplifies VoIP migrations.
Connects multiple offices and mobile workers seamlessly.

Additional features

Carrier-class platform

Designed for robust performance and reliability to handle the communication needs of medium to large enterprises.

Supports VoIP services

Make voice calls over the internet for cost-effective communication.

Unified Communications (UC)

Integrates various communication channels like voice, video, messaging, and collaboration tools into a single platform for seamless user experience.

Call Center features

Streamline inbound and outbound call operations for improved customer service and agent productivity.

Voice Recording

Record calls for training, quality assurance, and compliance purposes.

SIP Trunking

Connect your business phone system to the Public Switched Telephone Network (PSTN) using VoIP technology.

Scalability

Easily adapt the platform to accommodate growth in your business needs.

Reliability

Ensures consistent and dependable communication without disruptions.

Geographic redundancy

Provides backup systems in different locations to minimize downtime in case of outages.

Best-in-class partnerships

Collaborates with leading service providers, data centers, and technology companies for optimal performance.

Data center integration

Connects seamlessly with data centers for secure storage and processing of communication data.

Tier 1 carrier connectivity

Provides access to high-quality and reliable internet connections from top carriers.

Session border controller support

Ensures security and control over VoIP traffic.

SIP endpoint support

Works with a wide range of desk phones, softphones, and mobile devices for user flexibility.

Advanced voice features

Offers functionalities like HD Voice, call forwarding, voicemail, and call conferencing for enhanced communication experience.

Advanced video features

Enables video conferencing and collaboration for improved communication and teamwork.

Wireless features

Supports wireless communication for mobility and flexibility for your workforce.

Secure communication

Employs security measures to protect communication data and ensure privacy.

Cost-effective communication

Offers cost savings compared to traditional phone systems.

Global reach

Facilitates communication across geographical boundaries.

Simplified VoIP migration

Provides a smooth transition from traditional phone systems to VoIP technology.

Seamless multi-office and mobile worker connectivity

Connects geographically dispersed offices and mobile employees for efficient communication and collaboration.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
21
Interface languages
23
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseChineseJapaneseKoreanDutchRussianArabicTurkishThaiHebrewSwedishNorwegianDanishFinnishGreekPolish.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇧🇷BRL🇲🇽MXN🇰🇷KRW🇿🇦ZAR🇷🇺RUB🇹🇷TRY🇸🇬SGD🇳🇿NZD🇸🇪SEK🇭🇰HKD🇳🇴NOK🇩🇰DKK🇵🇱PLN🇹🇭THB

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