About Acelerato
Acelerato is a project management software from Acelerato that helps organizations manage their processes effectively. It includes integration with WhatsApp, access to Acelerato materials, and Acelerato Podcast, so users can simplify communication and improve their understanding of the platform. Additionally, it supports efficient Help Desk management and allows for the management of multiple projects and teams simultaneously. Acelerato is designed to eliminate bottlenecks and reduce rework, making it an effective solution for improving organization within companies. Key capabilities: integration with WhatsApp access to Acelerato materials Acelerato Podcast efficient Help Desk management support for multiple projects Best for: businesses that need to improve project management and simplify team collaboration.
Acelerato, developed by SoftExpert Group in Brazil, is a cloud-based service desk and project management platform designed to help businesses organize customer service, manage tasks, and automate workflows. Its mission is to simplify customer support and project execution by combining ticketing, communication, and task management in one platform. The platform enables companies to manage customer requests through tickets, track progress, and resolve issues efficiently. It supports multi-channel communication (email, chat, phone, and web forms), SLA monitoring, and workflow automation, ensuring accountability and improved service quality. Acelerato also integrates project management features, allowing teams to plan, assign, and monitor tasks alongside customer support operations. A standout feature is its focus on SMEs and corporates in Brazil, offering affordable pricing, localized support, and Portuguese-language interfaces. It integrates with CRM and ERP systems, providing contextual insights during customer interactions.ution.
Pros & Cons
- +Provides affordable SaaS solutions tailored for SMEs and corporates.
- +Empowers businesses with ticketing and project management integration.
- +Offers SLA monitoring tools to improve service accountability.
- +Builds trust with secure encryption and transparent audit trails.
- +Expands digital inclusion across underserved Latin American communities
- −Limited global visibility compared to multinational ITSM providers.
- −Requires heavy investment for scaling adoption outside Latin America.
- −Risk management depends on accurate CRM and ERP data.
- −Marketing visibility weaker compared to global SaaS competitors.
- −Advanced enterprise features limited compared to larger ITSM platforms.
Features
Key features
- Ticket Management System – Track, categorize, and resolve customer requests efficiently.
- Multi-Channel Communication – Accept tickets via email, chat, phone, or forms.
- SLA Monitoring Tools – Ensure service quality through defined response times.
- Workflow Automation Features – Convert repetitive tasks into structured smart workflows.
- Project Management Integration – Plan and monitor tasks alongside customer support.
- Performance Dashboards – Provide insights into customer service metrics and KPIs.
- Custom Branding Options – Tailor portals and dashboards for corporate identity.
- Integration with CRM/ERP – Connect seamlessly with enterprise management systems.
- Cloud-Based Infrastructure – Scale operations securely across multiple geographies.
- Mobile App Access – Manage tickets and tasks via smartphones and tablets.
Additional features
- Offline Mode Support – Continue operations without internet connectivity interruptions.
- Push Notifications – Alert users instantly about updates and task changes.
- Role-Based Access Control – Assign permissions based on user roles securely.
- Drag-and-Drop Workflow Tools – Simplify workflow creation without coding expertise.
- Custom Alerts – Notify teams about SLA breaches or urgent issues.
- Audit Trail Records – Maintain transparent logs of all service desk activities.
- Risk Management Tools – Identify and mitigate service delivery risks proactively.
- Community Empowerment – Support SMEs with affordable service desk solutions.
- Policy Compliance Tools – Ensure adherence to IT and customer service regulations.
- Data Export Options – Generate compliance-ready reports for audits and reviews.
Pricing
Countries & Languages
Available in
Interface languages
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About Acelerato
Acelerato is a project management software from Acelerato that helps organizations manage their processes effectively. It includes integration with WhatsApp, access to Acelerato materials, and Acelerato Podcast, so users can simplify communication and improve their understanding of the platform. Additionally, it supports efficient Help Desk management and allows for the management of multiple projects and teams simultaneously. Acelerato is designed to eliminate bottlenecks and reduce rework, making it an effective solution for improving organization within companies. Key capabilities: integration with WhatsApp access to Acelerato materials Acelerato Podcast efficient Help Desk management support for multiple projects Best for: businesses that need to improve project management and simplify team collaboration.
Acelerato Details
Acelerato's In-App Market Place
Does Acelerato have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
BRL (R$)
Pros & Cons
- Provides affordable SaaS solutions tailored for SMEs and corporates.
- Empowers businesses with ticketing and project management integration.
- Offers SLA monitoring tools to improve service accountability.
- Builds trust with secure encryption and transparent audit trails.
- Expands digital inclusion across underserved Latin American communities
- Limited global visibility compared to multinational ITSM providers.
- Requires heavy investment for scaling adoption outside Latin America.
- Risk management depends on accurate CRM and ERP data.
- Marketing visibility weaker compared to global SaaS competitors.
- Advanced enterprise features limited compared to larger ITSM platforms.
Acelerato's Support Options
Email Address
support@acelerato.comDocumentation
https://help.acelerato.com/Acelerato's Alternatives
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