About AgentAssist
AgentAssist is a generative AI platform for contact centers. It provides real-time agent assistance, automated quality assurance, call summarization, and analytics to improve customer experience, compliance, and agent performance.
AgentAssist is a cloud-based, generative AI-driven speech analytics platform for contact centers, developed by AI CSR Technologies, LLC. The software aims to enhance agent productivity and customer experience by analyzing 100% of customer interactions. Its core features include real-time agent assistance, automated quality assurance with custom scorecards, automatic call summarization, and detailed conversation analytics. The platform also provides sentiment analysis, agent coaching tools, and case management for risk and compliance. AgentAssist supports omnichannel ingestion (voice and text) and offers Spanish-to-English transcription. Pricing is not publicly available, requiring potential customers to book a demo for a quote. The platform is designed for contact center teams, including supervisors, quality analysts, and customer service representatives, to improve metrics like handle time, first-call resolution, and customer satisfaction.
Pros & Cons
- Automates quality assurance by scoring 100% of customer interactions.
- Reduces agent after-call work with automated call summarization.
- Provides real-time prompts to assist agents during live calls.
- Offers detailed conversation and sentiment analytics to identify trends and insights.
- Helps mitigate risk and ensure compliance with case management and alerts.
- Creating custom QA scorecards and compliance alert triggers requires initial setup time.
- Requires a dedicated sales demo with no transparent pricing tiers published online.
- Custom setup and pricing make it over-engineered for micro-teams or low-volume centers.
Features
Key features
Extracts insights and trends from customer conversations.
Scores 100% of interactions using customized scorecards for unbiased evaluation.
Automatically creates summaries of calls to eliminate agent post-call notes.
Provides agents with contextual, real-time prompts to improve productivity.
Analyzes sentiment throughout each call and tracks trends.
Offers tools for 1:1 coaching sessions with agents, including a customized agent portal.
Creates alerts and notifications for customized cases related to compliance, fraud, and service levels.
Additional features
Helps understand why customers are calling to improve operational efficiency.
Provides a suite of standard reports and options for custom reports and dashboards.
Supports analysis of both calls and text-based interactions.
Offers customized redaction to protect sensitive information.
Provides robust APIs for integration.
Supports transcription and translation from Spanish to English.
Delivers alerts for specific events or keywords.
Pricing
Countries & Languages
Interface languages
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About AgentAssist
AgentAssist is a generative AI platform for contact centers. It provides real-time agent assistance, automated quality assurance, call summarization, and analytics to improve customer experience, compliance, and agent performance.
AgentAssist Details
AgentAssist's In-App Market Place
Does AgentAssist have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Automates quality assurance by scoring 100% of customer interactions.
- Reduces agent after-call work with automated call summarization.
- Provides real-time prompts to assist agents during live calls.
- Offers detailed conversation and sentiment analytics to identify trends and insights.
- Helps mitigate risk and ensure compliance with case management and alerts.
- Creating custom QA scorecards and compliance alert triggers requires initial setup time.
- Requires a dedicated sales demo with no transparent pricing tiers published online.
- Custom setup and pricing make it over-engineered for micro-teams or low-volume centers.
AgentAssist's Support Options
Contact
888.537.0839AgentAssist's Alternatives
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