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AISERA

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Software Status:Active

About AISERA

AISERA is an AI agent platform from AISERA that enables businesses to deliver significant work experiences. It provides AI AGENT PLATFORM, Agent Composer, and Aisera Unify, so organizations can boost employee productivity and reduce operational costs. With a focus on integrating with existing systems, AISERA supports various integrations and connectors, making it easy to implement AI solutions across different departments. This platform is recognized for its capability to simplify business processes through automation. Key capabilities: AI AGENT PLATFORM Agent Composer Aisera Unify Integrations & Connectors Platform Overview Best for: businesses that need to implement AI solutions to improve operational efficiency and support workforce performance.

AISERA Details

Vendor
AISERA
Year Launched
2017
Location
AISERA 1121 San Antonio Rd, Suite C202 Palo Alto, CA 94303
Deployment
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Dutch, Portuguese, Japanese, Chinese
Users
IT Departments (for automated service desks and incident management), Human Resources (for automating internal processes and inquiries), Customer Support Teams (for improving customer service through AI-powered chatbots and self-service portals), Sales Teams (for lead qualification and automation of repetitive tasks), Operations Managers (for workflow automation and operational efficiency
Industries Served
Information Technology (IT): For AI-driven service desks, incident detection, and IT process automation., Healthcare: Automating patient inquiries, scheduling, and internal IT operations., Financial Services: Enhancing customer experience with AI-based interactions and automating back-office functions., Retail and E-commerce: For improving customer service through conversational AI and automating supply chain processes., Telecommunications: Handling customer inquiries, complaints, and service issues through AI-driven solutions., Manufacturing: Streamlining operations and automating complex processes., Government and Public Sector: For automating public service delivery and internal government operations.
Tags
Artificial Intelligence, Chatbot, Contact Center, Conversational AI Platform, Customer Service, Help Desk, ITSM, Ticketing

AISERA's In-App Market Place

Does AISERA have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), INR (₹), CNY (¥), CHF (CHF), SEK (kr), SGD (S$)

Pros & Cons

  • Advanced AI Automation: Aisera offers powerful AI automation through AiseraGPT and AI Copilot, significantly reducing manual tasks across departments like IT, HR, and customer service.
  • Proactive Incident Detection: Its ability to predict and resolve issues before they escalate improves system reliability and reduces downtime.
  • User-Friendly Interface: The platform has a clean, intuitive interface that allows both technical and non-technical users to navigate with ease.
  • Strong Integration Capabilities: Seamless integration with various CRM, ITSM, and ERP systems, as well as multi-channel support for web, mobile, voice, and email.
  • High Customizability: The platform allows for customization of workflows and dashboards to fit the specific needs of an organization.
  • Reliable Performance: Aisera handles large data sets and complex enterprise tasks efficiently, ensuring high performance even under heavy operational loads.
  • Comprehensive Customer Support: 24/7 customer support along with extensive resources like tutorials, webinars, and a dedicated learning academy.
  • Learning Curve: While the interface is user-friendly, the advanced features of the platform may require some initial learning and adjustment for users unfamiliar with AI technologies.
  • Over-Reliance on Automation: In some cases, the extensive automation may lead to a lack of human oversight, which could result in errors or unintended consequences

AISERA's Support Options

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