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Akio.CX

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Software Status:Active

About Akio.CX

Akio.CX is a customer use (CX) software platform from Akio that focuses on improving customer interactions. It provides features such as customer journey mapping, feedback collection, and real-time analytics so businesses can better understand and improve their customer use. This platform helps organizations identify pain points within customer interactions and develop strategies for improvement. Akio.CX supports integration with various CRM systems, allowing for centralized data management. Additionally, it enables users to track customer satisfaction trends over time for data-driven decision-making. Key capabilities: customer journey mapping feedback collection real-time analytics integration with CRM trend tracking Best for: businesses that need to analyze and improve customer interactions.

Akio.CX Details

Vendor
Akio
Year Launched
1998
Location
43, rue de Dunkerque – 75010 Paris – France
Deployment
cloud
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English, French
Users
Contact Centres and Outsourcers; Also Client Relations, Client Support, Customer Experience, IT or Marketing departments in small and medium sized companies
Industries Served
Telecommunications, Retail and E-commerce, Banking and Financial Services, Insurance, Healthcare, Travel and Hospitality, Public Sector and Utilities, Technology and IT Services, Media and Entertainment, Education, Automotive.
Tags
Call Center, Complaint Management, Contact Center, Customer Communications Management, Customer Engagement, Customer Experience, Customer Satisfaction, Customer Service, Customer Support, Help Desk, IVR, Knowledge Management, Live Chat, Text Mining, Review Management, Social Media Monitoring

Akio.CX's In-App Market Place

Does Akio.CX have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩)

Pros & Cons

  • Omnichannel communication (voice, email, chat, social media) in one platform.
  • User-friendly interface with AI assistant for agents.
  • Skills-based automatic call distribution for efficient routing.
  • Real-time supervision and analytics for performance improvement.
  • Voice of Customer and eReputation monitoring for brand awareness.
  • Integrates with major CRM platforms (Salesforce, Dynamics 365).
  • Multi-tenant environment for managing multiple teams.
  • Pricing information not readily available on the website.
  • Limited user reviews to gauge real-world experience.

Akio.CX's Support Options

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