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About Arena Live Chat
Arena Live Chat is a communication software from Arena that supports real-time community discussions. It provides group chats, direct messaging, and chat spaces to facilitate engaging interactions on the website. This solution helps organizations build community-led growth by allowing publishers and media outlets to break news faster while gathering their audience effectively. With features like live blogging for second-by-second content streams and comment threads to boost engagement, Arena Live Chat improves the user use for sports and entertainment coverage. Key capabilities: group chats live blog comment threads audience engagement media integration Best for: publishers and media organizations that need to foster community interactions and provide timely updates.
Arena Live Chat (part of the Arena.im ecosystem) is a high-engagement communication tool built specifically for publishers, media companies, and e-commerce sites. Unlike traditional customer support chats (like Zendesk), Arena is designed for community engagement. It is the software behind the live chat sidebars you see during major sports events, product launches, or breaking news live blogs. The software is built to handle massive traffic spikes—literally hundreds of thousands of concurrent users—without lagging. Its 2025 version features "AI Moderation" which is essential for public chats, as it automatically filters out hate speech and spam in real-time. It also allows brand owners to "monetize" the chat through conversion cards (ads or product links) embedded directly into the conversation flow.
Pros & Cons
- +One of the few chat tools that doesn't slow down during massive "viral" traffic events.
- +Built-in tools to show ads or "buy now" buttons directly inside the chat window.
- +Highly effective at cleaning up large public chats automatically, reducing the need for human moderators.
- −It lacks deep "ticketing" or "help desk" features, so it shouldn't be used as a primary customer service tool.
- −The free version is quite limited, and the "Professional" tiers for high traffic are expensive.
- −While functional, the chat widget's look is somewhat rigid unless you pay for the top-tier enterprise plan.
Features
Key features
- Live Q&A
- Specific "Mode" that allows users to submit questions for experts to answer in a curated thread.
- Conversion Cards
- Interactive pop-ups within the chat for lead generation or sales.
- AI Chat Moderation
- Automated sentiment analysis and profanity filtering.
- Real-Time Analytics
- View live user counts, engagement rates, and click-throughs on cards.
Additional features
- Group Chat
- Public rooms for large-scale community discussion.
- Direct Messaging
- Private 1-on-1 chat capabilities for users.
- Canned Responses
- Shortcuts for moderators to post pre-written rules or info.
- Multi-Language Support
- Instant translation or localized interfaces for global events.
- Profanity Filter
- Customizable "banned word" lists.
- User Roles
- Assign "Host," "Moderator," or "Guest" status to users.
Pricing
Monthly plans
Starter
USD 49
Professional
USD 349
Business
USD 999
Countries & Languages
Interface languages
Billing currencies
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About Arena Live Chat
Arena Live Chat is a communication software from Arena that supports real-time community discussions. It provides group chats, direct messaging, and chat spaces to facilitate engaging interactions on the website. This solution helps organizations build community-led growth by allowing publishers and media outlets to break news faster while gathering their audience effectively. With features like live blogging for second-by-second content streams and comment threads to boost engagement, Arena Live Chat improves the user use for sports and entertainment coverage. Key capabilities: group chats live blog comment threads audience engagement media integration Best for: publishers and media organizations that need to foster community interactions and provide timely updates.
Arena Live Chat Details
Arena Live Chat's In-App Market Place
Does Arena Live Chat have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Starter
USD 49
Professional
USD 349
Business
USD 999
Accepted Payment Currencies
USD($)
Pros & Cons
- One of the few chat tools that doesn't slow down during massive "viral" traffic events.
- Built-in tools to show ads or "buy now" buttons directly inside the chat window.
- Highly effective at cleaning up large public chats automatically, reducing the need for human moderators.
- It lacks deep "ticketing" or "help desk" features, so it shouldn't be used as a primary customer service tool.
- The free version is quite limited, and the "Professional" tiers for high traffic are expensive.
- While functional, the chat widget's look is somewhat rigid unless you pay for the top-tier enterprise plan.
Arena Live Chat's Support Options
Documentation
https://docs.arena.im/Chatbot
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