aTouchAway logo

aTouchAway

by Virtuagym · Since 2014
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ActiveAvailable globallyCloud
Quick facts
VendorVirtuagym
Year launched2014
StatusActive
LocationAetonix Ottawa 7 Bayview Road, Ottawa, Ontario K1Y 2C5, CA
Countries servedGlobal
Languages6
Integrations
Free tier
Free trial
Contact salesYES

About aTouchAway

ATouchAway is a virtual care platform from Virtuagym designed for improving connected health. It includes telehealth, care coordination, and remote patient monitoring, so healthcare providers can deliver more effective care. This platform offers a variety of dynamic and customizable care pathways, training and certification options, and ongoing support for healthcare staff. aTouchAway aims to improve patient engagement and simplify communication between providers and patients. It also incorporates features like detailed reports and analytics to track patient progress. Key capabilities: telehealth services care coordination tools remote monitoring customizable care pathways training and certification programs Best for: healthcare providers that need efficient solutions for patient management and remote care delivery.

aTouchAway by Aetonix Systems is a comprehensive virtual care and remote patient monitoring platform designed to support home healthcare organizations managing complex or chronic-care populations. Its primary purpose is to simplify communication between patients, caregivers, and clinical teams while centralizing telehealth visits, care-plan automation, vital-sign capture, and secure messaging within a single, cloud-based system. The platform emphasizes coordinated care pathways that guide both daily routines and long-term condition management, making it particularly valuable for high-risk patients requiring frequent oversight. The interface is built with accessibility at its core. Patients interact through a highly simplified mobile or tablet application featuring large icons, step-by-step instructions, and one-touch access to virtual appointments or assigned care tasks. This design is especially supportive for older adults or patients with limited digital literacy. Functionally, aTouchAway includes secure video conferencing, remote monitoring, customizable clinical pathways, device integration for vital signs, documentation tools, and care-team communication features. Its pathway builder and automated alerting system make it stand out, enabling providers to create personalized workflows while ensuring potential issues are surfaced early.

Pros & Cons

What users like
  • +Flexible care pathways adapt easily to acute, chronic, and complex patient needs.
  • +Secure file sharing protects patient data with an automatic three day expiration feature.
  • +Extensive hospital adoption proves the platform's reliability and established effectiveness globally.
  • +Comprehensive support includes logistics, training, and customer success for a seamless journey.
  • +Integrates with electronic medical record systems for automatic and accurate data transfer.
What users flag
  • Financial costs for the subscription or hardware are not provided clearly in the text.
  • File transfer limit of seventy two hours may be too short for necessary long term sharing.
  • The mobile app requires iOS or Android devices, potentially excluding some users.
  • Lack of clinical artificial intelligence or advanced diagnostic features is noted in the description.
  • Building custom protocols may still require specialized knowledge of the workflow engine.

Features

Key features

Customizable Care Pathways
The system allows care plans to be tailored to a patient's evolving acute or chronic needs.
Remote Patient Monitoring
Enables healthcare providers to strengthen and manage patient health remotely using devices or the patient's own phone.
Dynamic Virtual Communication
Connects patients, families, and caregivers for easy and continuous video and secure text interaction.
Secure File Sharing
Allows the transfer of protected images and documents that automatically expire after seventy two hours for security.
Comprehensive Support System
Offers rigorous training, a help center, and a dedicated customer success team for full support.
Clinical Workflows and Alerts
Provides out of the box templates and custom protocols that trigger alerts on vital sign deviations.

Additional features

Customized Shareable Care Plans
Allows easy adaptation and distribution of patient care plans across the circle of care.
Remote Patient Monitoring
Enables healthcare providers to strengthen and manage patient health remotely.
Audio and Video Conferencing
Enables single touch video calls, including optional group calls with up to three participants.
Secure Messaging
Provides encrypted text messaging for confidential communication within the circle of care.
File Storage and Transfer
Allows sharing of essential images and documents that expire after seventy two hours.
Clinical Workflows
Simplifies complex care by defining the steps and logical paths of treatment protocols.
Dashboards
Provides professionals with a complete overview of patient history and data trends.
Deviation Alerts
Automatically flags when a patient's vital sign reading deviates from set thresholds.
Reminders and Prompts
Helps patients comply with their care plan using automated prompts for medication or self assessment.
Electronic Medical Record Integration
Integrates with leading electronic medical record systems for secure and automated data transfer.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
6
Interface languages
6
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianDutch

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY

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