About Awesome Support
As a software product, Awesome Support from Awesome Support - Awesome Motive aims to reduce manual work and improve visibility. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Core workflow management Integration support Reporting and visibility Data export and backup Configurable settings and roles Best for: teams needing workflow tools with configurable settings and integrations.
Awesome Support is a feature-rich WordPress helpdesk and support ticketing plugin designed for organizations that want control of their support desk entirely within their WordPress site. It combines a free core plugin with a wide range of premium add-ons that extend capabilities from basic ticketing to advanced routing, automation, time tracking, and even AI-assisted replies — making it a scalable solution as needs grow. One of its strengths is the unlimited agent model and flexibility in ticket workflows, powerful email notifications, and integrations with tools like WooCommerce and Gravity Forms. This allows businesses of different sizes and industries to tailor their support processes. However, the plugin’s true potential often requires paid extensions, which can add complexity and cost. Support quality and performance have varied among users, especially in free versions. It’s best suited for those already comfortable with WordPress who prefer self-hosting and expanding functionality through modular add-ons rather than a hosted SaaS platform.
Pros & Cons
- Offers full-featured helpdesk inside WordPress with no per-agent limits, reducing operational costs.
- Supports advanced automation and routing through add-ons, improving response speed and accuracy.
- Allows unlimited file uploads and detailed ticket histories for strong issue traceability.
- Provides seamless migration from popular SaaS helpdesks, reducing transition complexity.
- Integrates with WooCommerce and EDD to link customer orders directly to support tickets.
- Annual pricing may feel high for small teams compared with modern monthly subscription models.
- Add-on based feature model can increase total cost when advanced functions are required together.
- Frequent plugin updates may introduce compatibility issues within complex WordPress environments.
- User interface is less modern than leading SaaS help desk platforms with richer UX experiences.
- Reporting and analytics depth is weaker than dedicated enterprise service management platforms.
Features
Key features
Centralized system to create, track, update, and resolve customer support tickets in WordPress.
Automatic emails triggered on ticket creation, replies, status changes, and closures.
Routes tickets to agents based on workload for faster response times.
Allows customers and agents to attach multiple files to each ticket.
Enables creation of tailored ticket forms with multiple field types for better data capture.
Records time spent by agents on each ticket for reporting and billing purposes.
Migrates tickets from Zendesk, HelpScout, and Ticksy into WordPress seamlessly.
Additional features
Logs every action and change on each ticket for full audit trails.
Allows users to create and reply to tickets directly via email.
Defines urgency levels to organize and escalate support requests.
Provides a searchable knowledge base to reduce repetitive support questions.
Hosts structured help articles within the WordPress site.
Stores attachments in external cloud services for scalability.
Saves canned replies for faster and consistent agent communication.
Closes inactive tickets after a defined period to keep queues clean.
Collects customer feedback and ratings after ticket resolution.
Safely stores sensitive information such as passwords and IDs.
Enables internal comments not visible to customers.
Routes tickets by department or product category automatically.
Generates performance and workload reports for managers.
Allows non-registered users to submit support requests.
Makes selected tickets visible for community-based support.
Sends custom alerts based on complex workflow rules.
Integrates the helpdesk with external systems programmatically.
Uses artificial intelligence for automated response suggestions.
Connects with chat platforms like Facebook Messenger for ticket creation.
Links customer orders with support tickets.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Awesome Support
As a software product, Awesome Support from Awesome Support - Awesome Motive aims to reduce manual work and improve visibility. The linked pages have restricted access, making vendor verification necessary for detailed claims. Key capabilities: Core workflow management Integration support Reporting and visibility Data export and backup Configurable settings and roles Best for: teams needing workflow tools with configurable settings and integrations.
Awesome Support Details
Awesome Support's In-App Market Place
Does Awesome Support have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Offers full-featured helpdesk inside WordPress with no per-agent limits, reducing operational costs.
- Supports advanced automation and routing through add-ons, improving response speed and accuracy.
- Allows unlimited file uploads and detailed ticket histories for strong issue traceability.
- Provides seamless migration from popular SaaS helpdesks, reducing transition complexity.
- Integrates with WooCommerce and EDD to link customer orders directly to support tickets.
- Annual pricing may feel high for small teams compared with modern monthly subscription models.
- Add-on based feature model can increase total cost when advanced functions are required together.
- Frequent plugin updates may introduce compatibility issues within complex WordPress environments.
- User interface is less modern than leading SaaS help desk platforms with richer UX experiences.
- Reporting and analytics depth is weaker than dedicated enterprise service management platforms.
Awesome Support's Support Options
Email Address
support@awesomesupport.comCommunity Forums
https://wordpress.org/support/plugin/awesome-support/Awesome Support's Alternatives
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