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backstitch

by backstitch · Since 2012
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ActiveAvailable globallyCloud
Quick facts
Vendorbackstitch
Year launched2012
StatusActive
Location1627 Main Street, 12th Floor, Kansas City, MO 64108, US
Countries servedGlobal
Languages8
Integrations
Free tier
Free trial
Contact salesYES

About backstitch

Backstitch is a software platform from Backstitch that enables HR teams to design, deliver, and measure their employee and total rewards communications. It provides Total Compensation, Self Service Solution, and Communications Hub so HR professionals can effectively manage their communications. Backstitch offers both self-service and managed options, allowing teams to choose the level of support they need. The platform includes a comprehensive Platform Tour and a variety of Free Tools & Templates to aid in the process. Key capabilities: Total Compensation Self Service Solution Communications Hub Platform Tour Free Tools & Templates Best for: HR teams that need to communicate total rewards effectively.

Backstitch by Backstitch is an employee engagement and internal communications platform designed to help organizations centralize messaging, boost participation, and strengthen culture through targeted content and simple analytics. Its primary purpose is to replace fragmented email blasts and ad hoc intranets with a branded newsfeed and campaign engine that delivers announcements, policy updates, recognition, and pulse surveys to the right people at the right time. Key features include a drag-and-drop content editor, audience segmentation, scheduling and expiry controls, read receipts, lightweight surveys, recognition feeds, attachment support, and basic engagement dashboards. The user interface is modern and deliberately uncluttered: communications teams use a WYSIWYG composer and templates to create visually consistent messages while employees interact with a mobile-first feed of card-style posts, filters, search, and one-click acknowledgements. Navigation is straightforward and adoption barriers are low because publishing and consumption require minimal training. Functionally Backstitch emphasizes precise delivery and measurement—administrators can target messages by department, role, or location, schedule recurring campaigns, collect confirmations, and view participation metrics; it also supports policy distribution workflows and simple action item assignment.

Pros & Cons

What users like
  • +It integrates seamlessly with existing HR technology to centralize employee rewards and communication efforts.
  • +The platform offers a versatile branded mobile app to ensure all employees, including the frontline, are easily reached.
  • +The drag-and-drop studio simplifies content creation, making it easy to generate engaging, professional communications quickly.
  • +It improves employee appreciation and understanding of their full compensation through modern, tailored total rewards statements.
  • +Built-in analytics and measurement tools provide data-driven insights to continually optimize internal communication strategies.
What users flag
  • The self-service TRS EXPRESS option may require significant time and effort from internal HR staff.
  • Implementing a new platform, even one that connects existing systems, likely involves initial setup costs and integration work.
  • Successful adoption requires employees to download and regularly use a new company-branded mobile application.
  • The platform's focus on total rewards may make it less suitable for organizations needing a general, all-purpose internal communications system.
  • The need for a managed solution option suggests the platform's full configuration might be complex for some organizations.

Features

Key features

Complete Total Rewards Experience Platform
Connects existing HR technology to deliver targeted messaging about total rewards across multiple channels, providing a holistic view of employee value: This allows for a unified and comprehensive communication strategy.
Company-Branded Mobile App (backstitch READER)
Deploys a branded mobile app to reach all employees, including the frontline and home office, acting as a one-stop shop for workforce communication: This ensures broad and accessible internal communication.
Modern Total Rewards Statements (backstitch TRS)
Offers a solution for creating modern, tailored total rewards and compensation statements across web, mobile, and print: This helps boost employee engagement, understanding, and appreciation of their compensation.
Intuitive Drag-and-Drop Communication Builder (backstitch STUDIO)
Provides a user-friendly editor for creating engaging employee newsletters, announcements, and materials with speed and ease: This streamlines the content creation process for HR professionals.
Measurement with Insights & Analytics
Measures outcomes around every message to provide insights and analytics on communication effectiveness: This allows for data-driven optimization of communication strategies.

Additional features

Total Compensation Self Service Solution
Provides tools for employees to view and manage their total compensation information: This puts compensation data directly into the hands of employees.
Communications Hub
Serves as a central place for all employee communications: This ensures employees know where to find important company information.
Deliver Tailored Pay Communications
Allows for personalized delivery of pay communications across web, mobile, and print: This ensures relevant information reaches each employee through their preferred medium.
Connects People Technology
The platform integrates with and sits on top of existing people technology systems: This enables targeted messaging without replacing core HR systems.
Create Newsletters, Announcements, Enrollment Instructions
Provides tools to design and distribute various types of internal communications: This supports a variety of communication needs within the organization.
Deploy a Company-Branded Mobile App
Offers the ability to create and launch a mobile app specific to the company's brand: This enhances the professional and unified nature of employee communications.
Measure Outcomes with Insights & Analytics
Tracks and analyzes the performance and impact of communications: This enables continuous improvement of communication strategies.
Drag-and-Drop Builder (backstitch STUDIO)
Features a simple, intuitive editor for designing engaging employee materials: This makes content creation accessible to non-technical users.
One Stop Shop Mobile App (backstitch READER)
Offers a single, company-branded mobile application for reaching the entire workforce: This centralizes and simplifies access to company information on the go.
Modern Total Rewards Statements (backstitch TRS)
Creates up-to-date total rewards statements for compensation education: This improves employee understanding of their full compensation package.
Self-Service Option (TRS EXPRESS)
Empowers HR to create total compensation and rewards statements using a user-friendly tool: This provides an in-house option for statement generation.
Managed Solution (TOTAL REWARDS PLATFORM)
Offers configuration and support from an expert team to fully manage the total rewards experience: This provides a hands-off, customized solution for organizations.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
8
Interface languages
20
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇦🇪AED🇿🇦ZAR🇮🇩IDR🇹🇷TRY🇸🇬SGD🇭🇰HKD🇹🇭THB🇸🇦SAR🇵🇱PLN

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