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BeyondTrust Remote Support

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About BeyondTrust Remote Support

BeyondTrust Remote Support is a remote access software from BeyondTrust that enables support professionals to assist users from anywhere. It includes features such as remote desktop control, file transfer, and session recording so technicians can resolve issues efficiently. The platform supports various operating systems and devices, making it suitable for diverse environments. BeyondTrust Remote Support offers reliable security measures to ensure secure connections and protect sensitive data. Key capabilities: remote desktop control file transfer session recording multi-platform support granular access controls Best for: IT support teams that need to provide remote assistance to users without being physically present.

BeyondTrust Remote Support Details

Vendor
BeyondTrust
Year Launched
1985
Location
11695 Johns Creek Pkwy, Johns Creek, Georgia 30097, US
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Japanese, Simplified Chinese, Traditional Chinese, Korean, Russian, Turkish, Czech, Polish, Hungarian, Slovak, Romanian, Bulgarian, Greek
Users
Administrator, Technician, End User
Industries Served
Healthcare, Education, Finance, Retail
Tags
Help Desk, Remote Support, IT Support, Tech Support, Collaboration, Remote Access, Security, Configuration Management, Compliance, Reporting

BeyondTrust Remote Support's In-App Market Place

Does BeyondTrust Remote Support have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($), Cad ($), Chf (Fr), Cny (¥), Sek (Kr), Nok (Kr).

Pros & Cons

  • Multi-platform support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more.
  • Scalable with automated scripts, mass installers, and efficient management of large infrastructures.
  • Real-time dashboard providing complete visibility over sessions, agents, and workflows with customizable reporting.
  • Unattended access with just-in-time access and mass deployment for remote clients.
  • Strong integrations with ITSM, CRM, SIEM, Active Directory, LDAP, SAML, and an open API.
  • Advanced features and integrations may require initial setup and training for IT teams.
  • Full utilization of AI workflows and unattended access may demand robust IT infrastructure.
  • Some advanced configuration instructions may require support from BeyondTrust or additional training resources.

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