BeyondTrust Remote Support
About BeyondTrust Remote Support
BeyondTrust Remote Support is a remote access software from BeyondTrust that enables support professionals to assist users from anywhere. It includes features such as remote desktop control, file transfer, and session recording so technicians can resolve issues efficiently. The platform supports various operating systems and devices, making it suitable for diverse environments. BeyondTrust Remote Support offers reliable security measures to ensure secure connections and protect sensitive data. Key capabilities: remote desktop control file transfer session recording multi-platform support granular access controls Best for: IT support teams that need to provide remote assistance to users without being physically present.
BeyondTrust Remote Support is a robust, enterprise-grade remote access and IT support solution designed for organizations seeking both speed and security in managing IT incidents. Trusted across highly regulated industries, the platform allows IT teams to troubleshoot, update, and support any device or system—whether on- or off-network—without the need for a VPN. Its cross-platform capabilities cover Windows, Linux, macOS, Chrome OS, iOS, Android, and more, providing seamless support for desktops, servers, network devices, kiosks, and other unattended systems. The software prioritizes security, offering advanced authentication, least-privilege access, session logging, and FIPS 140-2 Level 1 validation, ensuring compliance with HIPAA, FedRAMP, FISMA, and other stringent regulatory frameworks. BeyondTrust also supports efficiency and scalability through features like automated scripts, mass installers, just-in-time access, and vaulted credential management for up to 100,000 credentials. IT teams benefit from real-time dashboards for monitoring active sessions, agent availability, and workload distribution, giving managers full visibility into service desk performance. Integration is a strong suit, with seamless connections to ITSM, Change Management, Active Directory, LDAP, SIEM tools, and other enterprise systems via the BeyondTrust API.
Pros & Cons
- +Multi-platform support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more.
- +Scalable with automated scripts, mass installers, and efficient management of large infrastructures.
- +Real-time dashboard providing complete visibility over sessions, agents, and workflows with customizable reporting.
- +Unattended access with just-in-time access and mass deployment for remote clients.
- +Strong integrations with ITSM, CRM, SIEM, Active Directory, LDAP, SAML, and an open API.
- −Advanced features and integrations may require initial setup and training for IT teams.
- −Full utilization of AI workflows and unattended access may demand robust IT infrastructure.
- −Some advanced configuration instructions may require support from BeyondTrust or additional training resources.
Features
Key features
- Remote Access Control – Access, diagnose, and fix devices on- or off-network via thick client, browser, or mobile.
- Efficiency & Scale – Automate scripts, deploy mass installers, and escalate sessions efficiently.
- Vaulted Credentials – Store, manage, rotate, and inject up to 100,000 credentials securely.
- Real-Time Dashboard – Monitor sessions, agents, and AI workflows with customizable metrics and reporting.
- Jump Clients – Facilitate unattended access with mass deployments and just-in-time access.
- Customization & User Experience – Brand URLs, portals, invitations, watermarks, and surveys.
- Auditing & Compliance – Log all session activity with detailed video logs for auditing.
- Integrations – Connect with ITSM, CRM, SIEM tools, and leverage the open API.
- Support Across All Platforms – Windows, Linux, macOS, Chrome OS, iOS, Android, and more.
- Optimized Support Performance – Monitor team status, distribute session loads, and manage active sessions.
Additional features
- Remote Access Control – Securely access and troubleshoot desktops, servers, network devices, kiosks, and robots.
- Multi-Platform Support – Windows, Linux, macOS, Chrome OS, iOS, Android.
- Efficiency & Scale – Automated script execution, mass installers, escalation features.
- Vaulted Credentials – Discover, store, rotate, and inject up to 100,000 credentials.
- Real-Time Dashboard – Holistic view of sessions, agents, AI workflows with shareable reporting.
- Jump Clients – Just-in-time unattended access and mass deployment for clients.
- Customization – Brand URLs, portals, client invitations, watermarks, and surveys.
- Auditing & Compliance – Session logs, video recording, real-time reporting, and forensics.
- Integrations – ITSM, CRM, SIEM tools, Active Directory, LDAP, SAML, open API.
- Optimized Support Performance – Track agent availability, supervise workloads, transfer sessions.
- Industry-Leading Security – FIPS 140-2 Level 1 validated, advanced authentication, least-privilege permission controls.
- Pathfinder Platform Integration – Unified identity security management with shared context across products.
- VPN-less Secure Remote Access – Protect remote connections without a VPN.
- AI Workflow Support – Integrate remote support with agentic AI for workflow automation.
- Customer & Analyst Recognition – High customer satisfaction, Gartner Peer Insights Customers’ Choice award.
Pricing
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About BeyondTrust Remote Support
BeyondTrust Remote Support is a remote access software from BeyondTrust that enables support professionals to assist users from anywhere. It includes features such as remote desktop control, file transfer, and session recording so technicians can resolve issues efficiently. The platform supports various operating systems and devices, making it suitable for diverse environments. BeyondTrust Remote Support offers reliable security measures to ensure secure connections and protect sensitive data. Key capabilities: remote desktop control file transfer session recording multi-platform support granular access controls Best for: IT support teams that need to provide remote assistance to users without being physically present.
BeyondTrust Remote Support Details
BeyondTrust Remote Support's In-App Market Place
Does BeyondTrust Remote Support have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($), Cad ($), Chf (Fr), Cny (¥), Sek (Kr), Nok (Kr).
Pros & Cons
- Multi-platform support across Windows, Linux, macOS, Chrome OS, iOS, Android, and more.
- Scalable with automated scripts, mass installers, and efficient management of large infrastructures.
- Real-time dashboard providing complete visibility over sessions, agents, and workflows with customizable reporting.
- Unattended access with just-in-time access and mass deployment for remote clients.
- Strong integrations with ITSM, CRM, SIEM, Active Directory, LDAP, SAML, and an open API.
- Advanced features and integrations may require initial setup and training for IT teams.
- Full utilization of AI workflows and unattended access may demand robust IT infrastructure.
- Some advanced configuration instructions may require support from BeyondTrust or additional training resources.
BeyondTrust Remote Support's Support Options
Email Address
support@beyondtrust.comContact
+1-877-826-6427BeyondTrust Remote Support's Alternatives
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