C2 ATOM logo

C2 ATOM

by Sherweb · Since 2008
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorSherweb
Year launched2008
StatusActive
Location95 Boulevard Jacques-Cartier Sud, Suite 400 Sherbrooke, QC, J1J 2Z3, Canada
Countries servedGlobal
Languages2
Integrations3+
Free tier
Free trial
Contact sales

About C2 ATOM

C2 ATOM is a cloud management platform from Sherweb that supports cloud resource management. It provides automation, monitoring, and reporting tools so users can efficiently manage their cloud environments. The platform allows for easy deployment of resources, real-time performance monitoring, and detailed usage reporting to simplify decision-making. With C2 ATOM, businesses can gain visibility into their cloud infrastructure, resulting in better cost management and performance improvement. Key capabilities: automation monitoring reporting resource management cost visibility Best for: IT administrators that need to manage cloud resources effectively.

C2-ITSM is a cloud-based IT service management (ITSM) platform designed to streamline IT operations with powerful workflows, automation, and asset management. It helps organizations of all sizes optimize their IT service delivery without requiring any coding skills. The platform integrates ITIL-certified processes to improve service management and continuous improvement. The user interface is clean, intuitive, and easy to navigate, providing a smooth experience for both users and administrators. The self-service portal and service catalog allow end users to submit and track requests, which helps reduce the burden on support teams and enhances overall customer satisfaction. C2-ITSM offers a comprehensive suite of features to manage IT operations efficiently. Its service desk solution categorizes and prioritizes requests, ensuring they are handled promptly and efficiently. The platform’s Configuration Management Database (CMDB) helps track IT assets, licenses, and purchase orders, giving businesses full visibility over their IT environment. Automated workflows enable organizations to manage tasks, approvals, escalations, and notifications without needing to write custom code. Additionally, it integrates with third-party applications through APIs and webhooks, ensuring seamless synchronization and data flow between systems.

Pros & Cons

What users like
  • +Great for automated testing and web development; fun and easy to use.
  • +Highly robust and well-integrated ITSM with extensive functionality.
  • +Flexible, intuitive, and feature-rich platform.
  • +Highly recommended with positive user experiences.
What users flag
  • Limited screen customization and complex database reporting.
  • Difficulty activating some features.
  • Experiencing growing pains as an emerging product.
  • Bugs exist but do not disrupt productivity.

Features

Key features

Service Desk
A complete service desk solution that categorizes and manages requests, prioritizes tickets, and tracks resolution times, enhancing workload management.
Self-Service Portal and Catalog
Provides users with a simple, customizable self-service portal to submit and track requests, improving customer satisfaction and reducing the support team's workload.
CMDB and Asset Management
Tracks inventory, assets, licenses, purchase orders, and more within a comprehensive Configuration Management Database (CMDB).
Workflows and Automation
Automates processes such as task assignment, escalations, approvals, and custom triggers, allowing for streamlined operations without the need for coding.
Integrations & APIs
Connects to a variety of external tools via APIs and webhooks to centralize operations, synchronize user data, and standardize processes across platforms.

Additional features

Ticketing and Service Desk
Set up, configure, and launch a service desk with no additional cost or complicated add-ons. Customize the platform to your needs for optimal service delivery.
Powerful Asset Management
Utilize the CMDB to track a wide range of assets, ensuring full visibility into your IT environment.
Automated Workflows
Automate task management, approvals, notifications, and escalations to improve operational efficiency.
Customizable Service Catalog
Tailor the self-service portal to meet the needs of end users, centralizing all requests for streamlined support.
Seamless Integrations
Easily integrate with other software tools via APIs and webhooks, enabling smooth data flow and orchestration across systems.
Cloud-Based Flexibility
Accessible from any device with internet access, ensuring that service management can be performed anywhere, anytime.
Best Practices Implementation
Implement ITIL processes quickly to improve agility, drive change management, and reduce downtime.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Named License

USD 49

Concurrent License

USD 65

Countries & Languages

Global
Countries served
2
Interface languages
4
Billing currencies

Interface languages

EnglishFrench

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD

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