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C2-ITSM

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About C2-ITSM

C2-ITSM is an IT service management platform from Sherweb designed for managing and delivering IT services effectively. It provides incident management, problem management, and change management so organizations can improve service delivery and response times. The platform helps IT teams manage service requests, track issues, and implement changes smoothly. C2-ITSM is equipped with reporting tools that offer insights into service performance and trends, helping IT departments identify areas for improvement. Key capabilities: incident management problem management change management reporting tools service request management Best for: IT departments that need to manage service delivery and support effectively.

C2-ITSM Details

Vendor
Sherweb
Year Launched
2008
Location
95 Boulevard Jacques Cartier S, Sherbrooke, Quebec J1J 2Z3, CA
Deployment
cloud, on premise, windows, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English
Users
IT Manager, IT Director, CIO's, system administrators and support technical resources.
Industries Served
Education, Cities
Tags
Service Management Solutions Editor, Service Desk Software, Professional Consulting, Service Catalog provider, Call center & Customer Service, IT Support, Business Service Management, ITIL Experts, ITSM, ESM, Asset Management, ITIL software, and SaaS platform

C2-ITSM's In-App Market Place

Does C2-ITSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • 1. Comprehensive ITSM: Provides a complete set of tools for managing IT services, incidents, and requests, following ITIL best practices.
  • 2. Customization: Highly customizable workflows, dashboards, and reporting options to tailor the system to your organization's needs.
  • 3. Automation: Automates key IT processes, saving time and reducing human error.
  • 4. Mobile Support: The ability to manage IT service requests and incidents on mobile devices makes the platform flexible for IT staff.
  • 5. Multi-Channel Support: Supports tickets and requests from various channels (email, web, chat), improving accessibility and user experience.
  • 1. Steep learning curve for new users
  • 2. Limited integration capabilities with other software systems
  • 3. Lack of customization options for workflow management
  • 4. Difficulty in generating comprehensive reports and analytics
  • 5. Reliability issues with system crashes or slow performance during peak usage times

C2-ITSM's Support Options

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