About C2-ITSM
C2-ITSM is an IT service management platform from Sherweb designed for managing and delivering IT services effectively. It provides incident management, problem management, and change management so organizations can improve service delivery and response times. The platform helps IT teams manage service requests, track issues, and implement changes smoothly. C2-ITSM is equipped with reporting tools that offer insights into service performance and trends, helping IT departments identify areas for improvement. Key capabilities: incident management problem management change management reporting tools service request management Best for: IT departments that need to manage service delivery and support effectively.
C2-ITSM is a comprehensive software solution designed to streamline IT service management processes across various areas such as automated testing, contract management, customer service, help desk, incident management, IT asset management, and more. One of its standout features is its versatile nature, catering to a wide range of IT management needs in a single platform. The user interface of C2-ITSM is highly intuitive and user-friendly, making it easy for even non-technical users to navigate and utilize its functionalities effectively. The clean design and logical layout enhance the overall user experience, allowing for efficient task completion and quick access to essential tools and features. The customizable dashboard and reporting capabilities also provide users with the flexibility to tailor the software to their specific requirements. What sets C2-ITSM apart from its competitors is its robust set of core functionalities, which are highly advanced and innovative. The software offers robust incident management and issue tracking capabilities, enabling organizations to effectively manage and resolve IT-related problems in a timely manner.
Pros & Cons
- +1. Comprehensive ITSM: Provides a complete set of tools for managing IT services, incidents, and requests, following ITIL best practices.
- +2. Customization: Highly customizable workflows, dashboards, and reporting options to tailor the system to your organization's needs.
- +3. Automation: Automates key IT processes, saving time and reducing human error.
- +4. Mobile Support: The ability to manage IT service requests and incidents on mobile devices makes the platform flexible for IT staff.
- +5. Multi-Channel Support: Supports tickets and requests from various channels (email, web, chat), improving accessibility and user experience.
- −1. Steep learning curve for new users
- −2. Limited integration capabilities with other software systems
- −3. Lack of customization options for workflow management
- −4. Difficulty in generating comprehensive reports and analytics
- −5. Reliability issues with system crashes or slow performance during peak usage times
Features
Key features
- • Incident Management
- Helps IT teams track, manage, and resolve incidents efficiently, improving response times and reducing downtime.
- • Service Request Management
- Automates service request handling and streamlines the process of fulfilling user requests.
- • Change Management
- Facilitates the management of changes in IT infrastructure, ensuring that changes are implemented with minimal risk.
- • Problem Management
- Identifies the root causes of recurring incidents and manages problems to prevent future incidents.
- • Knowledge Management
- Provides a knowledge base that users and IT teams can access to find solutions to common issues, reducing ticket volumes and increasing self-service.
- • Asset Management
- Manages IT assets throughout their lifecycle, tracking hardware, software, and other resources.
- • Configuration Management (CMDB)
- Tracks configuration items (CIs) and their relationships within the organization, helping manage IT infrastructure and improve decision-making.
- • Service Level Management (SLM)
- Ensures that IT services meet agreed-upon service level targets, improving customer satisfaction.
- • Automation
- Automates repetitive tasks and workflows, improving efficiency and reducing human error.
- • Customizable Dashboards
- Provides personalized, real-time dashboards to track performance, incidents, service requests, and more.
- • Reports and Analytics
- Generates detailed reports and insights to track performance metrics and identify areas for improvement.
- • Mobile Support
- Allows access to the platform via mobile devices for IT staff and end-users to manage requests and incidents on the go.
- • Multi-Channel Support
- Supports multiple communication channels for submitting and managing tickets, including email, web portals, and chat.
- • Integration with Third-Party Tools
- C2-ITSM integrates with popular third-party tools, including monitoring systems, communication platforms, and IT management solutions, for seamless workflows.
Additional features
- • Automation
- Automates workflows and repetitive tasks to improve efficiency and reduce operational errors.
- • Reports and Analytics
- Provides detailed reporting and actionable insights to improve IT service delivery.
- • Mobile Support
- Supports access and management of IT services via mobile devices for flexibility and convenience.
- • Multi-Channel Access
- Supports the submission and management of tickets through various communication channels like email, chat, and web portals.
- • Customization
- Customizable workflows, dashboards, and reports to suit unique organizational needs.
Pricing
Monthly plans
Named License
USD 49
Concurrent License
USD 65
Countries & Languages
Interface languages
Billing currencies
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About C2-ITSM
C2-ITSM is an IT service management platform from Sherweb designed for managing and delivering IT services effectively. It provides incident management, problem management, and change management so organizations can improve service delivery and response times. The platform helps IT teams manage service requests, track issues, and implement changes smoothly. C2-ITSM is equipped with reporting tools that offer insights into service performance and trends, helping IT departments identify areas for improvement. Key capabilities: incident management problem management change management reporting tools service request management Best for: IT departments that need to manage service delivery and support effectively.
C2-ITSM Details
C2-ITSM's In-App Market Place
Does C2-ITSM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
Named License
USD 49
Concurrent License
USD 65
Accepted Payment Currencies
USD ($)
Pros & Cons
- 1. Comprehensive ITSM: Provides a complete set of tools for managing IT services, incidents, and requests, following ITIL best practices.
- 2. Customization: Highly customizable workflows, dashboards, and reporting options to tailor the system to your organization's needs.
- 3. Automation: Automates key IT processes, saving time and reducing human error.
- 4. Mobile Support: The ability to manage IT service requests and incidents on mobile devices makes the platform flexible for IT staff.
- 5. Multi-Channel Support: Supports tickets and requests from various channels (email, web, chat), improving accessibility and user experience.
- 1. Steep learning curve for new users
- 2. Limited integration capabilities with other software systems
- 3. Lack of customization options for workflow management
- 4. Difficulty in generating comprehensive reports and analytics
- 5. Reliability issues with system crashes or slow performance during peak usage times
C2-ITSM's Support Options
Email Address
support@c2itsm.comContact
+18008893698Documentation
https://c2-itsm.com/support-documentation/C2-ITSM's Alternatives
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