C3 Payment

C3 Payment by Customer Dynamics is a specialized payment collection tool designed specifically for contact center environments. It focuses on security and compliance, achieving PCI Level 1 status to ensure sensitive customer data remains protected. The platform allows contact centers to integrate secure payment workflows—such as text-to-pay links, chat, or voice-based collections—directly into their existing customer engagement processes. By removing the need for agents to handle credit card information manually, C3 Payment helps reduce risk while simultaneously improving collection rates and reducing payment abandonment. It is highly flexible, functioning either as a standalone tool or as an add-on to other Customer Dynamics products like Safe Select or ReachCX. The solution is built to support omni-channel operations, making it a strong choice for businesses looking to modernize their payment collection without replacing their entire contact center stack. While the product is feature-rich for compliance-focused organizations, potential buyers should note that pricing is based on a monthly subscription model and requires direct contact with the vendor for specific licensing and integration fees.