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Calabrio Call Recording

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Software Status:Active

About Calabrio Call Recording

Calabrio Call Recording is a workforce engagement management software from Calabrio that enables agents and improves customer use in contact centers. It combines contact center intelligence built for humans, AI-driven business outcomes, and the Calabrio ONE platform so organizations can achieve better performance and customer satisfaction. This solution is trusted by global brands and uses advanced AI to provide insights and improve agent interactions. Calabrio Call Recording supports compliance, improves training, and captures customer interactions for better understanding. Key capabilities: AI-Driven Business Outcomes Contact Center Intelligence Compliance Support Agent Training Customer Interaction Capture Best for: contact center managers that need to improve agent performance and customer engagement.

Calabrio Call Recording Details

Vendor
Calabrio
Year Launched
Location
Minneapolis, Minnesota, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Japanese, Chinese, Korean, Arabic
Users
Manager, Quality Assurance Analyst, Call Center Agent
Industries Served
Healthcare, Education, Finance, Retail
Tags
Call Recording, Calabrio, Call Center, Customer Service, Analytics, Compliance, Quality Management

Calabrio Call Recording's In-App Market Place

Does Calabrio Call Recording have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

4

Mini Apps

1. Calabrio Quality Management: This add-on enhances the call recording capabilities by providing tools for monitoring and evaluating call quality

ensuring compliance

and improving customer service.

2. Calabrio Speech Analytics: This add-on uses advanced speech recognition technology to analyze call recordings and extract valuable insights for improving business processes and customer satisfaction.

Pricing Options

Free trial
Free version
Request a quote
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Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($), Cad ($), Chf (Fr), Cny (¥), Sgd ($), Sek (Kr), Nok (Kr), Inr (₹), Rub (₽), Brl (R$), Ils (₪), Mxn ($), Zar (R), Try (₺), Hkd ($), Thb (฿), Pln (zł), Huf (Ft), Czk (Kč), Dkk (Kr), Php (₱), Sar (﷼), Aed (د.إ), Idr (Rp), Vnd (₫), Clp ($), Twd (NT$), Krw (₩), Myr (RM), Tnd (د.ت), Svc ($), Qar (ر.ق), Gel (₾), Kzt (₸), Kwd (د.ك), Cve ($)

Pros & Cons

  • Advanced call recording capabilities for quality control and compliance purposes
  • Real-time monitoring for immediate feedback and coaching opportunities
  • Customizable search and playback options for efficient retrieval of specific calls
  • Integration with customer relationship management (CRM) systems for seamless data sharing
  • Enhanced security features to protect sensitive call recordings from unauthorized access
  • Limited integration with third-party platforms
  • Steep learning curve for new users
  • High cost for implementation and maintenance
  • Difficulty in customizing reports and analytics
  • Occasional bugs leading to system crashes or data loss

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