About Calabrio Call Recording
Calabrio Call Recording is a workforce engagement management software from Calabrio that enables agents and improves customer use in contact centers. It combines contact center intelligence built for humans, AI-driven business outcomes, and the Calabrio ONE platform so organizations can achieve better performance and customer satisfaction. This solution is trusted by global brands and uses advanced AI to provide insights and improve agent interactions. Calabrio Call Recording supports compliance, improves training, and captures customer interactions for better understanding. Key capabilities: AI-Driven Business Outcomes Contact Center Intelligence Compliance Support Agent Training Customer Interaction Capture Best for: contact center managers that need to improve agent performance and customer engagement.
Calabrio Call Recording by Calabrio is a robust software solution designed to help businesses record and analyze telephone calls for quality assurance and compliance purposes. Standout features of this call recording software include its advanced search capabilities, customizable call tagging, and easy-to-use interface. The user interface of Calabrio Call Recording is intuitive and user-friendly, making it simple for users to navigate and access the various features available. The design elements are clean and crisp, enhancing the overall user experience and streamlining the process of capturing and reviewing recorded calls. What sets Calabrio Call Recording apart from its competitors are its core functionalities, such as real-time call recording and monitoring, automatic call tagging based on predefined criteria, and customizable search filters for quickly locating specific recordings. These innovative features allow users to efficiently manage large datasets and complex operations, ensuring that nothing falls through the cracks. In terms of performance, Calabrio Call Recording excels in speed, efficiency, and reliability, even when dealing with high volumes of calls.
Pros & Cons
- +Advanced call recording capabilities for quality control and compliance purposes
- +Real-time monitoring for immediate feedback and coaching opportunities
- +Customizable search and playback options for efficient retrieval of specific calls
- +Integration with customer relationship management (CRM) systems for seamless data sharing
- +Enhanced security features to protect sensitive call recordings from unauthorized access
- −Limited integration with third-party platforms
- −Steep learning curve for new users
- −High cost for implementation and maintenance
- −Difficulty in customizing reports and analytics
- −Occasional bugs leading to system crashes or data loss
Features
Key features
- Real-time call recording,
- Playback and retention of recorded calls,
- Customizable recording rules and policies,
- Secure storage and access control,
- Metadata tagging and search capabilities.
Additional features
- Call Recording, Quality Monitoring, Agent Evaluation, Speech Analytics, Screen Capture, Call Tagging, Metadata Search, Customizable Dashboard, Compliance Recording, PCI DSS Compliance, Multi-channel Recording, Saas Deployment, Secure Data Storage.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Calabrio Call Recording
Calabrio Call Recording is a workforce engagement management software from Calabrio that enables agents and improves customer use in contact centers. It combines contact center intelligence built for humans, AI-driven business outcomes, and the Calabrio ONE platform so organizations can achieve better performance and customer satisfaction. This solution is trusted by global brands and uses advanced AI to provide insights and improve agent interactions. Calabrio Call Recording supports compliance, improves training, and captures customer interactions for better understanding. Key capabilities: AI-Driven Business Outcomes Contact Center Intelligence Compliance Support Agent Training Customer Interaction Capture Best for: contact center managers that need to improve agent performance and customer engagement.
Calabrio Call Recording Details
Calabrio Call Recording's In-App Market Place
Does Calabrio Call Recording have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
4
Mini Apps
1. Calabrio Quality Management: This add-on enhances the call recording capabilities by providing tools for monitoring and evaluating call quality
ensuring compliance
and improving customer service.
2. Calabrio Speech Analytics: This add-on uses advanced speech recognition technology to analyze call recordings and extract valuable insights for improving business processes and customer satisfaction.
Pricing Options
Accepted Payment Currencies
Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud ($), Cad ($), Chf (Fr), Cny (¥), Sgd ($), Sek (Kr), Nok (Kr), Inr (₹), Rub (₽), Brl (R$), Ils (₪), Mxn ($), Zar (R), Try (₺), Hkd ($), Thb (฿), Pln (zł), Huf (Ft), Czk (Kč), Dkk (Kr), Php (₱), Sar (﷼), Aed (د.إ), Idr (Rp), Vnd (₫), Clp ($), Twd (NT$), Krw (₩), Myr (RM), Tnd (د.ت), Svc ($), Qar (ر.ق), Gel (₾), Kzt (₸), Kwd (د.ك), Cve ($)
Pros & Cons
- Advanced call recording capabilities for quality control and compliance purposes
- Real-time monitoring for immediate feedback and coaching opportunities
- Customizable search and playback options for efficient retrieval of specific calls
- Integration with customer relationship management (CRM) systems for seamless data sharing
- Enhanced security features to protect sensitive call recordings from unauthorized access
- Limited integration with third-party platforms
- Steep learning curve for new users
- High cost for implementation and maintenance
- Difficulty in customizing reports and analytics
- Occasional bugs leading to system crashes or data loss
Calabrio Call Recording's Support Options
Email Address
support@calabrio.comContact
1-888-457-5951Documentation
https://help.calabrio.com/Community Forums
https://community.calabrio.com/Calabrio Call Recording's Alternatives
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