Call Record Analyzer
About Call Record Analyzer
Call Record Analyzer is a software platform from Intelligent Visibility that turns CDR and CMR data into actionable insights for voice quality, compliance, and call analysis. It includes intuitive dashboards, troubleshooting analytics, and alerts & notifications so users can monitor and improve call performance effectively. Designed specifically for Cisco CUCM environments, this tool helps organizations ensure compliance and identify potential issues in their voice communications. Additionally, it provides technical specifications for optimal system performance and user use. Key capabilities: intuitive dashboards troubleshooting analytics alerts & notifications voice quality analysis compliance monitoring Best for: IT administrators that need to ensure voice communication standards and compliance.
Call Record Analyzer by Intelligent Visibility is a comprehensive software solution designed for managing and analyzing call recordings in various telecommunications environments. Its primary purpose is to provide businesses and telecom providers with the tools necessary to capture, store, and analyze call data for compliance, performance monitoring, and security. The software is tailored for enterprises, small and medium businesses, and organizations with call center operations that require efficient tracking, archiving, and analysis of their call recordings. With its user-friendly interface and robust analytical capabilities, Call Record Analyzer stands out as a versatile tool for managing large volumes of call data. The user interface of Call Record Analyzer is intuitive and well-organized, designed to simplify the complex task of analyzing call data. The dashboard is straightforward, providing users with easy access to key features and functions. Navigation within the software is seamless, allowing users to quickly filter through call recordings based on various criteria such as date, call duration, or specific agents. The design is clean and modern, with clearly labeled sections for analytics, reports, and data management.
Pros & Cons
- +Excellent service that significantly helped the user's company work quickly.
- +Provides efficient call record tracking.
- +Overall, the user found the service very helpful and effective for their needs.
- −Limited Integrations: While it supports Cisco UC environments, there may be limited integrations with other systems or platforms.
- −Complex Setup for New Users: Some users may find the initial setup or configuration process complex, especially without prior experience in call tracking systems.
- −Dependence on Cisco UC: The software is best suited for Cisco environments, making it less ideal for businesses using different telephony systems.
- −Scalability Challenges: For very large organizations with vast amounts of data, the system might struggle to maintain optimal performance.
Features
Key features
- Intuitive Dashboards
- Provides at-a-glance views of key metrics like top callers, talkers, dialed numbers, network performance, and device utilization, with optional departmental views.
- Troubleshooting Analytics
- Enables detailed analysis of call records, including call flow visualizations and customizable caller ID labels, with the ability to distinguish between internal and external calls.
- Alerts & Notifications
- Offers real-time alerts for 911 calls, network quality issues (packet loss, jitter/latency), QoS threshold breaches, and custom/called number notifications.
- Easy Call Blocking
- Allows blocking of unwanted incoming calls, both globally and for specific directory numbers, with a managed block list and blocked call history.
Additional features
- Top Caller Identification
- Pinpoints users making the most calls.
- Top Talker Identification
- Identifies users with the longest call durations.
- Top Number Dialed Identification
- Shows the most frequently dialed numbers, indicating common contacts or destinations.
- Network Performance Monitoring
- Displays key network metrics impacting call quality.
- Device Utilization Tracking
- Monitors how effectively devices are being used for calls.
- Optional Departmental Dashboard Views
- Allows for segmented views of call data based on departments or teams.
- Troubleshooting Analytics
- Detailed Call Record Information
- Provides access to comprehensive data for each call, including timestamps, duration, and participants.
- Call Flow Visualizations
- Offers visual representations of call paths to aid in understanding call routing and potential issues.
- Customizable Caller-ID Labels
- Allows for personalized labeling of caller IDs for easier identification.
- Internal vs. External Call Recognition
- Differentiates between calls made within the organization and those to external numbers.
- Customizable Column Titles and Data Formatting
- Enables users to tailor the displayed information and its presentation.
- Alerts & Notifications
- Real-Time 911 Alerts
- Immediately notifies relevant personnel of emergency calls.
- Packet Loss and Jitter/Latency Identification
- Detects network issues that can degrade call quality.
- QoS Threshold Notifications
- Alerts when Quality of Service metrics fall below defined thresholds.
- Custom/Called Number Notifications
- Allows for alerts based on specific dialed or receiving numbers, useful for monitoring important calls.
- Easy Call Blocking
- Unwanted Incoming Call Blocking
- Blocks unwanted calls, improving user experience and reducing distractions.
- Global Inbound Blocking
- Blocks calls from entire countries or regions.
- Directory Number Specific Blocking
- Blocks calls from individual phone numbers.
- DN-Based Block List Management
- Provides a centralized system for managing blocked numbers.
- Blocked Call History Viewing
- Allows users to review past blocked calls.
- Tech Specifications
- Cloud Service Delivery
- No on-site hardware or software installation required.
- Easy Setup and Use
- Designed for quick deployment and intuitive operation.
- Secure Import of Cisco®️ UCM CDR/CMR Records
- Securely integrates with existing Cisco call management systems.
- Secure TLS 1.2, ECDHE_RSA, AES Encryption
- Employs industry-standard encryption protocols for data security.
- Supports Cisco®️ UCM 9.x to 15.x
- Compatible with a wide range of Cisco Unified Communications Manager versions.
Pricing
Monthly plans
Standard
USD 366
Countries & Languages
Interface languages
Billing currencies
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About Call Record Analyzer
Call Record Analyzer is a software platform from Intelligent Visibility that turns CDR and CMR data into actionable insights for voice quality, compliance, and call analysis. It includes intuitive dashboards, troubleshooting analytics, and alerts & notifications so users can monitor and improve call performance effectively. Designed specifically for Cisco CUCM environments, this tool helps organizations ensure compliance and identify potential issues in their voice communications. Additionally, it provides technical specifications for optimal system performance and user use. Key capabilities: intuitive dashboards troubleshooting analytics alerts & notifications voice quality analysis compliance monitoring Best for: IT administrators that need to ensure voice communication standards and compliance.
Call Record Analyzer Details
Call Record Analyzer's In-App Market Place
Does Call Record Analyzer have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Standard
USD 366
Accepted Payment Currencies
USD ($)
Pros & Cons
- Excellent service that significantly helped the user's company work quickly.
- Provides efficient call record tracking.
- Overall, the user found the service very helpful and effective for their needs.
- Limited Integrations: While it supports Cisco UC environments, there may be limited integrations with other systems or platforms.
- Complex Setup for New Users: Some users may find the initial setup or configuration process complex, especially without prior experience in call tracking systems.
- Dependence on Cisco UC: The software is best suited for Cisco environments, making it less ideal for businesses using different telephony systems.
- Scalability Challenges: For very large organizations with vast amounts of data, the system might struggle to maintain optimal performance.
Call Record Analyzer's Support Options
Email Address
info@intelligentvisibility.comContact
+1 866-840-5456Call Record Analyzer's Alternatives
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