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CallCallIVR

by CallCallIVR · Since 2008
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ActiveAvailable globallyCloud
Quick facts
VendorCallCallIVR
Year launched2008
StatusActive
Location千駄ヶ谷3丁目52-1, Shibuya-ku, Tokyo, Japan
Countries servedGlobal
Languages10
Integrations14+
Free tierN/A
Free trialN/A
Contact salesYES

About CallCallIVR

CallCallIVR is an IVR software platform from CallCallIVR that provides automated phone response services. It offers features such as automated phone line management, integration with booking systems, and user-friendly operation, so businesses can efficiently handle customer inquiries. The service is designed for immediate use by anyone, ensuring that more than 86.4% of phone operations can be automated in enterprises that adopt it. CallCallIVR has successfully facilitated automated phone reservations for COVID-19 vaccinations and can be integrated with various customer management systems. Key capabilities: automated phone response booking system integration user-friendly interface extensive analytics multi-channel support Best for: businesses seeking to automate customer phone interactions.

CallCall-IVR "Call Call" is a cloud-based AI-powered telephone automation system designed to streamline routine phone operations such as reservations, cancellations, and customer inquiries. The platform has achieved significant success in reducing operator workloads and increasing efficiency, with an average automation rate of 84.2%. It features natural-sounding voice automation and supports customizable workflows, allowing businesses to tailor call handling processes to their needs. Additionally, CallCall-IVR integrates seamlessly with a wide range of essential business tools, including CRM, scheduling, and communication platforms, ensuring a smooth flow of information across systems. The system boasts an intuitive interface through its My Page dashboard, where users can manage call flows, edit voice guidance using text-to-speech functionality, and analyze detailed call history for performance insights. The platform also includes specialized holiday settings to automate responses during breaks, ensuring continuous service. Its straightforward setup process enables businesses to start using the platform within a week, with demo tools available to preview and test scenarios before full implementation.

Pros & Cons

Pros
  • High automation rate (84.2% average).
  • Extensive integration capabilities.
  • Intuitive user interface with real-time adjustments.
  • Scalable for different industries and business sizes.
  • Reduces operator workload significantly.
Cons
  • Pricing details are not readily available.
  • No mini-apps or in-app marketplace for additional customization.

Features

Key features

Voice Automation

Automates routine calls like reservations, cancellations, and inquiries to save time and reduce operator workload.

Text-to-Speech Guidance

Convert typed scripts into natural-sounding voice messages for a professional caller experience.

Holiday Settings

Automatically handle calls during holidays to ensure uninterrupted service.

Call History Analysis

Track call duration, response times, and statuses to optimize operations.

Tool Integration

Links with CRM, scheduling, and communication tools to streamline processes.

Additional features

Customizable Call Flows

Tailor workflows to handle specific customer needs.

Integration with Major Tools

Connect with platforms like Salesforce and Slack for seamless data sharing.

Demo and Testing Tools

Preview call scenarios and optimize processes before implementation.

Quick Setup

Start using the system within one week of design and setup.

Scalability

Suitable for businesses of varying sizes and industries.

Secure Handling of Data

Protects customer and operational data using advanced encryption protocols.

Real-Time Notifications

Notify teams or customers via SMS and chat tools for critical updates.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇮🇳INR🇨🇳CNY🇲🇽MXN

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