Callision

0(0 reviews)

Software Status:Discontinued

About Callision

Callision is a cloud-based communication software from Callision Inc. that supports remote team collaboration. It includes voice calling, video conferencing, and chat functionalities so teams can effectively communicate regardless of their location. The platform is designed for businesses of all sizes, facilitating easy connection between team members and clients. Callision also provides advanced security features to protect sensitive information during communication. Key capabilities: voice calling video conferencing chat functionalities advanced security user management Best for: businesses and teams that need reliable communication tools for remote collaboration.

Callision Details

Vendor

Callision - Callision Inc.

Year Launched

2011

Location

Callision Inc. 123 Main Street Anytown, USA

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish, Swedish, Norwegian, Danish, Finnish.

Users

Manager, Supervisor, Agent

Industries Served

Healthcare, Education, Finance, Retail, Telecom

Callision's In-App Market Place

Does Callision have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Chf), Cny (¥), Sek (Kr), Nzd (Nz$), Ils (₪), Rub (₽), Thb (฿), Zar (R), Mxn (Mex$), Sgd (S$)

Pros & Cons

Advanced call routing capabilities to ensure that calls are always directed to the most appropriate agent
Real-time monitoring and analytics to track call volume, agent performance, and customer satisfaction levels
Integration with CRM systems for a seamless flow of customer information during calls
Automated call distribution to evenly distribute calls among available agents
Interactive voice response (IVR) system for efficient call handling and resolution
Call recording and quality assurance tools to review and improve agent performance and customer interactions
Customizable reporting features to analyze call center metrics and trends for informed decision-making.

Limited integration options with other software platforms
Steep learning curve for new users
Lack of advanced reporting and analytics features
Limited customizability for specific business needs
Occasional technical glitches and bugs that require frequent updates and maintenance.