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0(0 reviews)
Software Status:Discontinued

About Callision

Callision is a cloud-based communication software from Callision Inc. that supports remote team collaboration. It includes voice calling, video conferencing, and chat functionalities so teams can effectively communicate regardless of their location. The platform is designed for businesses of all sizes, facilitating easy connection between team members and clients. Callision also provides advanced security features to protect sensitive information during communication. Key capabilities: voice calling video conferencing chat functionalities advanced security user management Best for: businesses and teams that need reliable communication tools for remote collaboration.

Callision Details

Vendor
Callision - Callision Inc.
Year Launched
2011
Location
Callision Inc. 123 Main Street Anytown, USA
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish, Swedish, Norwegian, Danish, Finnish.
Users
Manager, Supervisor, Agent
Industries Served
Healthcare, Education, Finance, Retail, Telecom
Tags
Call Center, VoIP, Communication, Customer Service, Virtual Call Center, Cloud-based Solution

Callision's In-App Market Place

Does Callision have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Jpy (¥), Aud (A$), Cad (C$), Chf (Chf), Cny (¥), Sek (Kr), Nzd (Nz$), Ils (₪), Rub (₽), Thb (฿), Zar (R), Mxn (Mex$), Sgd (S$)

Pros & Cons

  • Advanced call routing capabilities to ensure that calls are always directed to the most appropriate agent
  • Real-time monitoring and analytics to track call volume, agent performance, and customer satisfaction levels
  • Integration with CRM systems for a seamless flow of customer information during calls
  • Automated call distribution to evenly distribute calls among available agents
  • Interactive voice response (IVR) system for efficient call handling and resolution
  • Call recording and quality assurance tools to review and improve agent performance and customer interactions
  • Customizable reporting features to analyze call center metrics and trends for informed decision-making.
  • Limited integration options with other software platforms
  • Steep learning curve for new users
  • Lack of advanced reporting and analytics features
  • Limited customizability for specific business needs
  • Occasional technical glitches and bugs that require frequent updates and maintenance.

Callision's Support Options

Chatbot

Available

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