CallMonitor

0(0 reviews)

Software Status:Active

About CallMonitor

CallMonitor is a call management software from ArcDev Software that provides tools for monitoring and analyzing phone call traffic. It includes call tracking, real-time reporting, and performance analytics so businesses can assess call efficiency and agent productivity. The software supports integration with existing CRM systems and can be customized to fit specific business needs, allowing for tailored reporting and data analysis. CallMonitor also offers features for call routing and recording, improving the ability to improve customer service. Key capabilities: call tracking real-time reporting performance analytics CRM integration call recording Best for: businesses that need to monitor and analyze call activity effectively.

CallMonitor Details

Vendor

ArcDev Software

Year Launched

Location

ArcDev Software 123 Market Street San Francisco, CA 94111

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Portuguese, Russian, Chinese, Japanese

Users

Administrator, Supervisor, Agent, Quality Analyst, IT Manager

Industries Served

Healthcare, Education, Finance, Retail, Sales, Customer Service, Legal, Hospitality, Real Estate, Technology

CallMonitor's In-App Market Place

Does CallMonitor have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. CallMonitor Plus: Enhanced version of CallMonitor with additional features such as call analytics and reporting.

2. CallMonitor Pro: Premium version of CallMonitor with advanced call recording capabilities and integration options.

3. CallMonitor Scheduler: Add-on for scheduling call recordings at specific times and dates.

4. CallMonitor CRM Integration: Plugin for integrating CallMonitor with customer relationship management (CRM) software for enhanced call tracking and data management.

Pricing Options

Free trial

Free version

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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

Real-time call monitoring allows for immediate feedback and intervention during calls
In-depth call recording and storage for quality control and training purposes
Ability to monitor multiple calls simultaneously for efficient supervision
Customizable reports and analytics for tracking call performance and identifying areas of improvement
Integration with other software systems for seamless workflow management

Limited compatibility with certain phone models and carriers
No option for real-time monitoring or live call interception
Lack of advanced features such as speech-to-text transcription or voice recognition
High cost for premium features or upgrades
Limited recording storage capacity leading to potential loss of important calls