Callpay Agent Assist

Callpay Agent Assist is a cloud-based payment solution designed to streamline card payment processing for call centers and enterprises. Its standout feature allows agents to process card payments during live customer interactions securely, removing the need for merchants to redirect customers or handle sensitive payment data. The platform is PCI-DSS Level 1 certified, ensuring robust security standards, and its real-time processing capabilities enable instant confirmation of payments, which improves cash flow management for businesses. The software offers extensive flexibility through API integration, allowing seamless embedding into CRM systems or other enterprise software. It also supports multiple payment gateways, alternative payment methods, and multi-language/multi-currency IVR, making it adaptable for businesses with diverse customer bases. Additional features, such as EFTsecure, Express Pay by Link, and automated payouts, further enhance operational efficiency and customer convenience. While pricing details are not publicly disclosed and the platform is primarily focused on South Africa, Callpay Agent Assist offers scalable cloud deployment with support through documentation, email, and phone.