About Callroute
Callroute is a cloud voice platform from Sipsynergy that provides Microsoft Teams Phone solutions. It includes portal log-in, a knowledge base, and direct routing so users can manage their calling services effectively. Additionally, Callroute supports shared calling and lets users connect SIP phones for improved communication capabilities. The platform is designed for organizations looking to integrate a reliable phone service with Microsoft Teams, offering expert setup and dedicated support to ensure smooth operation. Users can easily access resources and guides through the knowledge base, simplifying the onboarding process. Key capabilities: portal log-in knowledge base direct routing shared calling connect SIP phones Best for: businesses that need efficient communication solutions within Microsoft Teams.
Callroute by Sipsynergy is a versatile and feature-rich call recording solution designed to streamline business communication management. As part of the Sipsynergy portfolio, it focuses on delivering efficient call handling and recording capabilities that cater to organizations of various sizes. The software is tailored for businesses that rely heavily on call recording for quality assurance, regulatory compliance, and customer service improvement. Key features include automatic call recording, storage management, advanced search capabilities, and robust integration options, making it a competitive option in the market. The user interface of Callroute by Sipsynergy is intuitive and straightforward, catering to both technical and non-technical users. The dashboard is well-organized, offering easy navigation through its primary functionalities like call logs, recordings, and analytics. A clean, modern design ensures that users can quickly locate essential tools, reducing the learning curve for new adopters. Unique design elements, such as customizable views and drag-and-drop functionality, further enhance the user experience. The search and filter options are particularly effective, allowing users to find specific recordings with minimal effort. Callroute’s functionality extends beyond basic call recording.
Pros & Cons
- +Callroute offers a single platform to manage various aspects of business communication
- +Can integrate with "any" calling platform and carrier, providing flexibility for organizations with existing infrastructure and contracts
- +User deployment templates allow for consistent user configurations based on roles, ensuring a standardized experience across the organization.
- +Automation of user management and simplified integration can significantly improve business productivity by freeing up IT resources and streamlining communication workflows.
- −Callroute might be more complex than necessary
- −Callroute might be primarily targeted at larger enterprises, potentially making it less suitable or cost-effective for smaller businesses with simpler needs.
Features
Key features
- Connecting Carriers to Microsoft Teams
- Enables integration of existing phone carriers with Microsoft Teams Phone.
- Integrating with Existing Phone Systems (PBXs)
- Connects existing PBXs and contact centers to Teams.
- Automated Teams User and Number Management (Orto for Teams)
- Automates user provisioning and management within Microsoft Teams.
- Carrier Consolidation and Optimization
- Allows sharing voice carriers between connected platforms, optimizing service contracts.
- Global Reach
- Offers local voice points of presence in multiple regions.
Additional features
- Carrier Integration
- Connects any carrier to Microsoft Teams and other calling platforms.
- PBX Integration
- Integrates existing PBXs with Teams.
- Contact Center Integration
- Connects contact centers to Teams.
- Carrier Consolidation
- Consolidates carrier connections in the cloud.
- Carrier Sharing
- Shares voice carriers between connected calling platforms.
- Global Voice Points of Presence
- Offers local presence in North America, South America, Europe, Asia, and Australia.
- Automated User Provisioning
- Automates the setup and configuration of users in Teams.
- User Deployment Templates
- Allows for standardized user configurations based on roles.
- Automation Rules
- Enables defining custom automation rules based on business logic.
- Automated MACDs (Moves, Adds, Changes, Deletes)
- Automates user management changes.
Pricing
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About Callroute
Callroute is a cloud voice platform from Sipsynergy that provides Microsoft Teams Phone solutions. It includes portal log-in, a knowledge base, and direct routing so users can manage their calling services effectively. Additionally, Callroute supports shared calling and lets users connect SIP phones for improved communication capabilities. The platform is designed for organizations looking to integrate a reliable phone service with Microsoft Teams, offering expert setup and dedicated support to ensure smooth operation. Users can easily access resources and guides through the knowledge base, simplifying the onboarding process. Key capabilities: portal log-in knowledge base direct routing shared calling connect SIP phones Best for: businesses that need efficient communication solutions within Microsoft Teams.
Callroute Details
Callroute's In-App Market Place
Does Callroute have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), PHP (₱), SGD (S$), HKD (HK$), MXN (MX$), RUB (₽)
Pros & Cons
- Callroute offers a single platform to manage various aspects of business communication
- Can integrate with "any" calling platform and carrier, providing flexibility for organizations with existing infrastructure and contracts
- User deployment templates allow for consistent user configurations based on roles, ensuring a standardized experience across the organization.
- Automation of user management and simplified integration can significantly improve business productivity by freeing up IT resources and streamlining communication workflows.
- Callroute might be more complex than necessary
- Callroute might be primarily targeted at larger enterprises, potentially making it less suitable or cost-effective for smaller businesses with simpler needs.
Callroute's Support Options
Contact
+44 20 4517 8000Callroute's Alternatives
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